COMMENTS TO LOQ:<div>Query received Feb 2023 from Senior Manager with a message: “meter replaced 2019/03, but the same meter continued to charge until 05/2020. Smart meter was recording same consumption. Then there was double charge of meters in May 2020 and Nov 2020”</div><div><br></div><div><br></div><div>BILLING RESPONSE: 20 Feb 2023: <b>Query Closed</b></div><div>Please revere to control 662066 from water works, meter C-MGA386 was removed 14.03.2019 with a reading 1472. </div><div>The account history with debtor notes only starts May 2020. This note reflects the reading of 514 on which an investigation was referred to water works with response from control 707075 stating “meter already been replaced” with a reading 536 dated 15.06.2020. meter CMGA386 was removed and meter 2016090568 was installed with starting reading 514</div><div>If consumption taken from Nov 2019 until May2020 on meter CMGA386 a consumption of 447kl was billed for this period in comparison to 514kl. So, an underbilling of 67kl occurred for this period that between control 662066 and 707075.</div>