Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 1135311 | 45431 | 4/26/2023 5:55:48 PM | 4/26/2023 5:56:02 PM | IVR call: statement | Received call for statement for account 10411250 sent message: 40970 | 8 | 2 | 8450 | 79 | ||||||||||||||||||||||||||||||||
| 1135309 | 45430 | 4/26/2023 5:50:01 PM | 4/26/2023 5:50:36 PM | IVR call: statement | Received call for statement for account 10067623 sent message: 40969 | 8 | 2 | 19361 | 79 | ||||||||||||||||||||||||||||||||
| 1135308 | 45429 | 4/26/2023 5:37:30 PM | 4/26/2023 5:37:44 PM | IVR call: statement | Received call for statement for account 10139226 sent message: 40968 | 8 | 2 | 5978 | 79 | ||||||||||||||||||||||||||||||||
| 1135307 | 45428 | 4/26/2023 5:09:28 PM | 4/26/2023 5:09:29 PM | IVR call:? | Received call for ? for account 10434284 | 8598 | |||||||||||||||||||||||||||||||||||
| 1135306 | 45427 | 4/26/2023 5:08:07 PM | 4/26/2023 5:08:08 PM | IVR call: balance | Received call for balance for account 10434284 undefined | 7 | 2 | 8598 | 78 | ||||||||||||||||||||||||||||||||
| 1135305 | 45426 | 4/26/2023 4:40:31 PM | 4/26/2023 4:40:32 PM | IVR call: balance | Received call for balance for account 10268919 undefined | 7 | 2 | 28230 | 78 | ||||||||||||||||||||||||||||||||
| 1135295 | 45425 | 4/26/2023 4:17:33 PM | 4/26/2023 4:17:53 PM | IVR call: statement | Received call for statement for account 10268919 sent message: 40967 | 8 | 2 | 28230 | 79 | ||||||||||||||||||||||||||||||||
| 1135278 | 45424 | 4/26/2023 4:09:49 PM | 4/26/2023 4:09:51 PM | IVR call:? | Received call for ? for account 10268919 | 28230 | |||||||||||||||||||||||||||||||||||
| 1135277 | 45423 | 4/26/2023 4:08:44 PM | 4/26/2023 4:08:45 PM | IVR call: balance | Received call for balance for account 10268919 undefined | 7 | 2 | 28230 | 78 | ||||||||||||||||||||||||||||||||
| 14732 | 4/26/2023 4:00:55 PM | 4/26/2023 4:00:57 PM | Water query | High water bill in April 2023 | 5 | 2 | 13914 | 34 | 77 | 34 | |||||||||||||||||||||||||||||||
| 24531 | 4/26/2023 3:57:18 PM | 4/26/2023 3:57:20 PM | Water account query | Query ref 68483 I was incorrectly charged. I did receive a credit after 9 months of R31607.04 on 23/2/23 I then settled the balance of R25,000. My query is how much of this was interest due to your delay in settling this matter timeously. Also when will this account be unblocked as we are being penalised when buying electricity! Surely BcM owes me back the interest. | 23 | 3 | 20631 | 15 | 2 | 23 | 1 | 50 | 2380 | ||||||||||||||||||||||||||||
| 1135259 | 45422 | 4/26/2023 3:47:47 PM | 4/26/2023 3:47:48 PM | IVR call: balance | Received call for balance for account 20082645 undefined | 7 | 2 | 15885 | 78 | ||||||||||||||||||||||||||||||||
| 45417 | 4/26/2023 3:38:34 PM | 4/26/2023 3:38:37 PM | unknown persons registered to my erf | A person named MP Mdalana is registered on my erf no ELM20422 and my address 1A Middleton with the same BCM VAT registration number 4240193492. Can someone please correct this error as i suspect this is the cause of the miscalculation on my water bill for April. this persons account number is 10036895 please assist i have another reference for a query #102150. i am sure the two are related. | 23 | 3 | 32715 | 5 | 2 | 23 | 6 | 122 | 3343 | ||||||||||||||||||||||||||||
| 1135236 | 45421 | 4/26/2023 3:26:21 PM | 4/26/2023 3:26:22 PM | IVR call: balance | Received call for balance for account 10377682 undefined | 7 | 2 | 3844 | 78 | ||||||||||||||||||||||||||||||||
| 45419 | 4/26/2023 3:17:55 PM | 4/26/2023 3:17:58 PM | Corresponce from the municipality | I am no longer getting my rates letter.Last did in January.Can I get them via email or sms now that I have registered my account. | 23 | 3 | 32717 | 5 | 2 | 23 | 8 | 50 | 3344 | ||||||||||||||||||||||||||||
| 1135225 | 45420 | 4/26/2023 3:13:20 PM | 4/26/2023 3:13:21 PM | IVR call: balance | Received call for balance for account 10406280 undefined | 7 | 2 | 10502 | 78 | ||||||||||||||||||||||||||||||||
| 45417 | 4/26/2023 3:10:39 PM | 4/26/2023 3:10:42 PM | Error on Calculation of water usage | since receiving BCM statements I have never used more than 10 or 12Kl in a month. suddenly April statement says I have used 71Kl of water in a single month? this is not possible. I live alone and i make sure to turn my water off every morning before I leave for work. BCM have been repairing pipes in my adjacent street (strand street) but i do not know if this is a result of that. please assist, there must be a huge mistake on calculations because it is impossible for me who is onlt home at night to have used 71Kl of water in a month whereas in all the 4 years i have not used this amount of water a month. current reading on meter 0139 please assist me with this issue as I am extremely confused | 23 | 3 | 32715 | 17 | 2 | 23 | 1 | 111 | 3343 | ||||||||||||||||||||||||||||
| 1135198 | 45418 | 4/26/2023 2:38:45 PM | 4/26/2023 2:38:46 PM | IVR call: balance | Received call for balance for account 10264483 undefined | 7 | 2 | 32716 | 78 | ||||||||||||||||||||||||||||||||
| 1135181 | 45416 | 4/26/2023 2:20:19 PM | 4/26/2023 2:20:20 PM | IVR call: balance | Received call for balance for account 10351205 undefined | 7 | 2 | 14031 | 78 | ||||||||||||||||||||||||||||||||
| 1135157 | 45415 | 4/26/2023 2:07:04 PM | 4/26/2023 2:07:21 PM | IVR call: statement | Received call for statement for account 10253184 sent message: 40956 | 8 | 2 | 21636 | 79 |