Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1136352 | 45563 | 4/28/2023 11:25:10 AM | 4/28/2023 11:25:11 AM | IVR call: balance | Received call for balance for account 10346335 undefined | 7 | 2 | 27847 | 78 | ||||||||||||||||||||||||||||||||
| 1136350 | 45562 | 4/28/2023 11:23:12 AM | 4/28/2023 11:23:13 AM | IVR call: balance | Received call for balance for account 10346335 undefined | 7 | 2 | 27847 | 78 | ||||||||||||||||||||||||||||||||
| 1136338 | 45561 | 4/28/2023 11:16:44 AM | 4/28/2023 11:16:45 AM | IVR call: balance | Received call for balance for account 10442198 undefined | 7 | 2 | 31549 | 78 | ||||||||||||||||||||||||||||||||
| 1136335 | 45560 | 4/28/2023 11:11:43 AM | 4/28/2023 11:12:06 AM | IVR call: statement | Received call for statement for account 10067418 sent message: 41043 | 8 | 2 | 5294 | 79 | ||||||||||||||||||||||||||||||||
| 1136328 | 45559 | 4/28/2023 11:03:21 AM | 4/28/2023 11:03:22 AM | IVR call: balance | Received call for balance for account 10044594 undefined | 7 | 2 | 19781 | 78 | ||||||||||||||||||||||||||||||||
| 15476 | 4/28/2023 10:58:52 AM | 4/28/2023 10:58:55 AM | overcharged | In Feb you charged me R369.24 for 16kl. In March you charged me R799.46 for 16kl. You did not correct this error on my April statement. Please provide a credit on the account for the difference. | 23 | 3 | 14700 | 15 | 2 | 23 | 1 | 50 | 641 | ||||||||||||||||||||||||||||
| 1136314 | 45558 | 4/28/2023 10:56:12 AM | 4/28/2023 10:56:31 AM | IVR call: statement | Received call for statement for account 10427064 sent message: 41039 | 8 | 2 | 4517 | 79 | ||||||||||||||||||||||||||||||||
| 1136295 | 45557 | 4/28/2023 10:50:23 AM | 4/28/2023 10:50:53 AM | IVR call: statement | Received call for statement for account 10162636 sent message: 41038 | 8 | 2 | 31405 | 79 | ||||||||||||||||||||||||||||||||
| 1136285 | 45556 | 4/28/2023 10:47:09 AM | 4/28/2023 10:47:10 AM | IVR call: balance | Received call for balance for account 10097504 undefined | 7 | 2 | 25129 | 78 | ||||||||||||||||||||||||||||||||
| 1136284 | 45555 | 4/28/2023 10:46:41 AM | 4/28/2023 10:46:42 AM | IVR call: balance | Received call for balance for account 10425900 undefined | 7 | 2 | 32736 | 78 | ||||||||||||||||||||||||||||||||
| 1136279 | 45554 | 4/28/2023 10:41:59 AM | 4/28/2023 10:42:01 AM | IVR call: balance | Received call for balance for account 20491944 undefined | 7 | 2 | 5406 | 78 | ||||||||||||||||||||||||||||||||
| 1136274 | 45553 | 4/28/2023 10:40:10 AM | 4/28/2023 10:40:24 AM | IVR call: statement | Received call for statement for account 20348662 sent message: 41037 | 8 | 2 | 4183 | 79 | ||||||||||||||||||||||||||||||||
| 1136273 | 45552 | 4/28/2023 10:39:23 AM | 4/28/2023 10:39:24 AM | IVR call: balance | Received call for balance for account 10348732 undefined | 7 | 2 | 8287 | 78 | ||||||||||||||||||||||||||||||||
| 1136270 | 4/28/2023 10:38:37 AM | 4/28/2023 10:38:39 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 1136248 | 45551 | 4/28/2023 10:21:41 AM | 4/28/2023 10:21:42 AM | IVR call:? | Received call for ? for account 10431155 | 11469 | |||||||||||||||||||||||||||||||||||
| 24172 | 4/28/2023 10:02:53 AM | 4/28/2023 10:05:13 AM | Unbilled Refuse Project | Refuse and interest charges reversed 11.04.2023<br/><b>Journal Number</b>: [014227]<br/><b>Journal Amount</b>: [-R2029.52] | 27 | 3 | 6366 | 3 | 5 | 2 | 23 | 4 | 120 | 4/28/2023 10:05:08 AM | 3 | 3 | 3 | ||||||||||||||||||||||||
| 1136213 | 45550 | 4/28/2023 10:01:39 AM | 4/28/2023 10:01:40 AM | IVR call: balance | Received call for balance for account 10355875 undefined | 7 | 2 | 28202 | 78 | ||||||||||||||||||||||||||||||||
| 1136207 | 45549 | 4/28/2023 9:56:04 AM | 4/28/2023 9:56:06 AM | IVR call:? | Received call for ? for account 10009892 | 27213 | |||||||||||||||||||||||||||||||||||
| 1136204 | 45548 | 4/28/2023 9:52:46 AM | 4/28/2023 9:52:47 AM | IVR call: balance | Received call for balance for account 10429361 undefined | 7 | 2 | 6517 | 78 | ||||||||||||||||||||||||||||||||
| 1136197 | 45547 | 4/28/2023 9:49:12 AM | 4/28/2023 9:49:13 AM | IVR call: balance | Received call for balance for account 10441391 undefined | 7 | 2 | 29793 | 78 |