Conversations

Total Items: 106116

EscalationLevel LatestCall LatestChat LatestSms LatestEmail LatestFax Campaign IsOpen Customer LatestTicket CreatedAt UpdatedAt Subject Description Priority Disposition ConversationType Parent Account OpenedBy AssignedTo Region Department QueryType SubQueryType Escalation EscalationCron History CreatedBy UpdatedBy Category Subcategory CreatedBy1 UpdatedBy1 ResolvedAt Thread ResolvedBy WasCreatedByCustomer HasIvrcall Creator Updator
939533 33846 10/31/2022 12:50:07 PM 10/31/2022 12:50:08 PM IVR call: balance Received call for balance for account 10348235 undefined 7 2 5810 78
22317 10/31/2022 12:45:45 PM 12/15/2022 1:50:11 PM Excessive water account Please check the meter. One person living there. The automated meter has been faulty previously.<div><br></div><div>QRC RESPONSE: Duplicate query closed</div><div>Meter was not faulty, consumption was affected with an underground leak as per repairs dated Nov 2022.</div><div>Refer to active query under Ref #84235 for updates (query relates to Nov 2022 repairs and in the monitoring stage.)</div> 27 3 22321 12 2 23 1 111 12/15/2022 1:50:11 PM 140966 3 1888 3
939520 33845 10/31/2022 12:44:39 PM 10/31/2022 12:44:40 PM IVR call: balance Received call for balance for account 10011257 undefined 7 2 17970 78
939495 33844 10/31/2022 12:32:57 PM 10/31/2022 12:32:57 PM IVR call: balance Received call for balance for account 10437874 undefined 7 2 27126 78
939494 33843 10/31/2022 12:32:10 PM 10/31/2022 12:32:31 PM IVR call: statement Received call for statement for account 10372015 sent message: 28517 8 2 18743 79
939491 33842 10/31/2022 12:30:37 PM 10/31/2022 12:30:38 PM IVR call: balance Received call for balance for account 10372015 undefined 7 2 18743 78
33839 10/31/2022 12:29:42 PM 10/31/2022 12:29:44 PM Water Leakage We had an undetected leak on the property which was causing our water bill to skyrocket. The issue has been resolved and a licensed pumbler has written a report. We would like our water usage monitored and be credited accordingly after the monitoring period has ended. 23 3 28776 17 2 23 1 96 2792
939460 33840 10/31/2022 12:15:20 PM 10/31/2022 12:15:44 PM IVR call: statement Received call for statement for account 10241282 sent message: 28512 8 2 8575 79
33834 10/31/2022 12:14:08 PM 4/3/2023 12:36:01 PM WATER QUERY AND SEWER BACK CHARGE CONSUMER has got a water query still pending, and a sewer back charge<div><u><i>QRC-Response 2023/03/13</i></u></div><div>Contacted the consumer ,to advise if there was any leak on the property for the period 2020,but the contact of the consumer was on voice mail,My final assessment was to assess the six month policy for the periods that are identified,202011 and 201903</div><b>Journal Number</b>: [016147]submitted for review<div><b>Journal Amount:</b> [-R6,298.94] journal approved<br><div><br><div>Sewerage was back charged in June 2022 f inline with the 2020/2021 CC Policy as the account was not billing sewerage service since date of registration, therefore the back charge applied. <b>Sewerage transaction query is closed</b>.</div></div><br><br></div> 27 3 28773 100 15 4 23 1 101 4/3/2023 12:35:20 PM 3 176 3
33835 10/31/2022 12:13:17 PM 3/12/2023 7:04:10 AM ERF 39177 I am making a follow up on the email that was sent to Melissa Hillier on 11 August 2022 by Lulama Mvubu with the query that I have concerning the account of my previous property. I have transferred the property to Andisiwe Nyengule in March 2022. To date I am still getting statements from my previous property. Attached is the latest statement from the municipality. I have vacated the house on the 31st March 2021. I have been waiting for the refund from the municipality for the amount of R7411.19 that was paid by my Smith Tabata Attorneys on my behalf. Can you please fix this thing, this is an unfair treatment.<div><br></div><div>QRC RESPONSE: Query Closed</div><div>The acc: 10291491 was terminated and finalized in Feb 2023.</div><div>A request has been sent on 12.03.2023 to recall the handed over debt and to reverse remaining charges.&nbsp;</div><div><br></div><div>Kindly forward the below required documents to VuyokaziYa@buffalocity.gov.za to request a refund at the end of March 2023 once the above final adjustments are processed:</div><div>1. A letter from the lawyers who did the transfer of the property. It should state that credit balance may be paid into the account holder’s bank account</div><div>2. Bank confirmation letter or 1 month stamped bank statement</div> 27 3 28774 4 4 23 6 122 3/12/2023 7:04:09 AM 143942 3 2791 3
939453 33838 10/31/2022 12:09:27 PM 10/31/2022 12:09:27 PM IVR call: balance Received call for balance for account 20174832 undefined 7 2 3936 78
939450 33837 10/31/2022 12:08:15 PM 10/31/2022 12:08:16 PM IVR call: balance Received call for balance for account 20174857 undefined 7 2 3937 78
939445 33836 10/31/2022 12:06:10 PM 10/31/2022 12:06:11 PM IVR call: balance Received call for balance for account 10205286 undefined 7 2 28775 78
939441 33833 10/31/2022 12:01:12 PM 10/31/2022 12:01:13 PM IVR call: balance Received call for balance for account 10038404 undefined 7 2 7585 78
33831 10/31/2022 11:54:48 AM 5/25/2023 1:20:30 PM water incorrect reading consumer provided correct reading, correct reading 2119.<div><br></div><div>Readings are in order. Account adjusted with 06 month policy and resolved under ref #79974</div> 27 3 28771 110 12 2 23 1 111 5/25/2023 1:20:29 PM 3 205 3
939430 33832 10/31/2022 11:53:59 AM 10/31/2022 11:53:59 AM IVR call: balance Received call for balance for account 10057782 undefined 7 2 10599 78
939427 33830 10/31/2022 11:53:01 AM 10/31/2022 11:53:03 AM IVR call:? Received call for ? for account 20048852 28769
939414 33829 10/31/2022 11:50:27 AM 10/31/2022 11:50:28 AM IVR call: balance Received call for balance for account 10433220 undefined 7 2 16532 78
939411 33827 10/31/2022 11:49:38 AM 10/31/2022 11:49:39 AM IVR call: balance Received call for balance for account 10057782 undefined 7 2 10599 78
939403 33826 10/31/2022 11:46:17 AM 10/31/2022 11:46:46 AM IVR call: statement Received call for statement for account 10018828 sent message: 28502 8 2 7550 79