Conversations

Total Items: 106116

EscalationLevel LatestCall LatestChat LatestSms LatestEmail LatestFax Campaign IsOpen Customer LatestTicket CreatedAt UpdatedAt Subject Description Priority Disposition ConversationType Parent Account OpenedBy AssignedTo Region Department QueryType SubQueryType Escalation EscalationCron History CreatedBy UpdatedBy Category Subcategory CreatedBy1 UpdatedBy1 ResolvedAt Thread ResolvedBy WasCreatedByCustomer HasIvrcall Creator Updator
940284 33909 11/1/2022 3:34:13 AM 11/1/2022 3:34:36 AM IVR call: statement Received call for statement for account 10246239 sent message: 28545 8 2 4215 79
940282 33908 10/31/2022 10:28:42 PM 10/31/2022 10:29:10 PM IVR call: statement Received call for statement for account 10398482 sent message: 28544 8 2 27309 79
940281 33907 10/31/2022 10:27:26 PM 10/31/2022 10:27:27 PM IVR call: balance Received call for balance for account 10398482 undefined 7 2 27309 78
940280 33906 10/31/2022 10:26:24 PM 10/31/2022 10:26:25 PM IVR call: balance Received call for balance for account 10169561 undefined 7 2 6220 78
940274 33905 10/31/2022 7:26:08 PM 10/31/2022 7:26:08 PM IVR call: balance Received call for balance for account 10006952 undefined 7 2 16599 78
940273 33904 10/31/2022 7:24:57 PM 10/31/2022 7:24:58 PM IVR call: balance Received call for balance for account 10006952 undefined 7 2 16599 78
940265 33903 10/31/2022 7:00:52 PM 10/31/2022 7:01:22 PM IVR call: statement Received call for statement for account 10367982 sent message: 28543 8 2 13205 79
940264 33902 10/31/2022 6:58:49 PM 10/31/2022 6:58:50 PM IVR call: balance Received call for balance for account 10367982 undefined 7 2 13205 78
940199 33901 10/31/2022 6:11:48 PM 10/31/2022 6:11:49 PM IVR call: balance Received call for balance for account 10427674 undefined 7 2 25142 78
33900 10/31/2022 6:08:26 PM 3/24/2023 9:33:17 AM lease being billed twice,Aug 2022 and Sep 2022.Incorrect. Lease being billed twice,Aug and Sep 2022..Incorrect as it is supposed to be billed once&nbsp;<div>Yearly.Please investigate.</div><div>QRC-Response 2023/0314</div><div>As per analysis the lease is billed twice as per consumer's query August 2022 and September 2022 ,The lease is supposed to be billed once annually,(September of every year).August 2023 Erroneously&nbsp; lease agreement billed has to be reversed&nbsp; .</div><div>Reversal of the lease has been transferred to Departmental referral as QRC does not have access to tariffs for adjustment of lease agreement .Query closed</div> 27 3 28790 21 5 2 23 8 50 3/24/2023 9:33:16 AM 230 21 230
940169 33899 10/31/2022 5:51:37 PM 10/31/2022 5:51:37 PM IVR call:? Received call for ? for account 10033764 28600
940167 33898 10/31/2022 5:50:49 PM 10/31/2022 5:50:49 PM IVR call:? Received call for ? for account 10033764 28600
940161 33897 10/31/2022 5:48:18 PM 10/31/2022 5:48:19 PM IVR call:? Received call for ? for account 10033764 28600
940160 33896 10/31/2022 5:46:27 PM 10/31/2022 5:46:28 PM IVR call: balance Received call for balance for account 10033764 undefined 7 2 28600 78
940152 33895 10/31/2022 5:40:07 PM 10/31/2022 5:40:08 PM IVR call: balance Received call for balance for account 10175353 undefined 7 2 28789 78
940147 33894 10/31/2022 5:37:56 PM 10/31/2022 5:37:57 PM IVR call: balance Received call for balance for account 10033764 undefined 7 2 28600 78
940144 33893 10/31/2022 5:37:05 PM 10/31/2022 5:37:05 PM IVR call: balance Received call for balance for account 10033764 undefined 7 2 28600 78
940104 33891 10/31/2022 5:12:31 PM 10/31/2022 5:12:32 PM IVR call: balance Received call for balance for account 10276719 undefined 7 2 9365 78
940100 33890 10/31/2022 5:11:45 PM 10/31/2022 5:11:45 PM IVR call: balance Received call for balance for account 10276719 undefined 7 2 9365 78
940075 33889 10/31/2022 5:03:03 PM 10/31/2022 5:03:04 PM IVR call: balance Received call for balance for account 10397924 undefined 7 2 28788 78