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EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Customer
33900
LatestTicket
CreatedAt
10/31/2022 6:08:26 PM
UpdatedAt
3/24/2023 9:33:17 AM
Subject
lease being billed twice,Aug 2022 and Sep 2022.Incorrect.
Description
Lease being billed twice,Aug and Sep 2022..Incorrect as it is supposed to be billed once&nbsp;<div>Yearly.Please investigate.</div><div>QRC-Response 2023/0314</div><div>As per analysis the lease is billed twice as per consumer's query August 2022 and September 2022 ,The lease is supposed to be billed once annually,(September of every year).August 2023 Erroneously&nbsp; lease agreement billed has to be reversed&nbsp; .</div><div>Reversal of the lease has been transferred to Departmental referral as QRC does not have access to tariffs for adjustment of lease agreement .Query closed</div>
Priority
Disposition
27
ConversationType
3
Parent
Account
28790
OpenedBy
21
AssignedTo
5
Region
2
Department
23
QueryType
SubQueryType
Escalation
EscalationCron
History
CreatedBy
UpdatedBy
Category
8
Subcategory
50
CreatedBy1
UpdatedBy1
ResolvedAt
3/24/2023 9:33:16 AM
Thread
ResolvedBy
230
WasCreatedByCustomer
HasIvrcall
Creator
21
Updator
230
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