Conversations

Total Items: 106116

EscalationLevel LatestCall LatestChat LatestSms LatestEmail LatestFax Campaign IsOpen Customer LatestTicket CreatedAt UpdatedAt Subject Description Priority Disposition ConversationType Parent Account OpenedBy AssignedTo Region Department QueryType SubQueryType Escalation EscalationCron History CreatedBy UpdatedBy Category Subcategory CreatedBy1 UpdatedBy1 ResolvedAt Thread ResolvedBy WasCreatedByCustomer HasIvrcall Creator Updator
24133 11/1/2022 6:27:48 AM 5/2/2023 12:06:40 PM Incorrect billing query outstanding since 2018 Good Day I have been reporting the incorrect account now since 2018, for account to be adjusted, and have sent many emails, and have many ref numbers, and still to date nothing gets done, i report the matter it gets flagged for 3 months and then my accounts gets blocked again, i get no correspondence back, this is getting a bit out of hand now as the monthly interest on the account is already over 6oo rand, and i honestly dont feel i need to pay on the interest. Here is all the ref no of correspondence Ref 6438 23247 20180425 14 July i report the matter again on portal ref no 61614 and my account gets flagged for 3 months and here i am again reporting the matter ...can you now tell me what am i suppose to do, do i actually now need to go the legal route to sort this out, i cannot understand why the incorrect reading etc can not be reversed so my account can get sorted<div><br></div><div>Query ref#96202 closed as it is a duplicate of query ref#79686</div><div>QRC-Response 2023/03/15 (<b><u>on work in progress waiting for leak documents)</u></b></div><div>Consumer contacted to advise if there was any leak on the property for the period that are queried ,as per consumer the documents were forwarded to beacon bay office ,but the consumer is still searching if any other copies that she kept so that she can email them ,as to commerce with the analysis of the leak rebate.<br><div>The account&nbsp; have been Investigated and Six months policy for period</div><div>&nbsp;2017/01&nbsp; has been analysed .</div></div><div>QRC Response<b>,<u>Progress update 17/04/2023</u></b></div><div>Account assessed for the 2018 period and Waterworks report indicates leaking meter was replaced with a credit recommendation.</div><div>Account did not qualify for the 2018 credit recommendation as the consumption had not dropped .Consumer had been contacted and e-mailed to provide signed copies of the plumber's letters for repairs done after 2018 to date in order to assess account further.</div><div><br></div><div>have contacted the consumer on this date <b>2023/04/17</b>, to remind the consumer to submit plumber's letter as to&nbsp; commence with the leak rebate ,the consumer's response was that she is out of town ,extension of time must be granted until end of May as to submit the plumber's letter and plumber's mom recently passed away.</div><div>QRC-Response 2023/05/02</div><div>Six month policy done and 100% Credit 2023/05/02</div><b>Journal Number</b>: [017515] submitted for review and authorization 24 3 5469 12 2 23 1 111 2229 230
940408 33926 11/1/2022 6:20:39 AM 11/1/2022 6:20:40 AM IVR call: balance Received call for balance for account 10424433 undefined 7 2 28795 78
33923 11/1/2022 6:20:35 AM 3/15/2023 7:03:28 AM Incorrect Rates Amount On November 2022 Statement. In the Nov 2022 BCM statement, my October 2022 payment has not been factored in. Please see proof of payment attached, and kindly rectify the November 2022. I should only be paying R755.10 for November 2022.<div><u><i>QRC-Response 2023/03/15</i></u></div><div>The October 2022/10/20 payment had been allocated for November 2022,as reflected on the solar system date 2022/10/25,Transaction is in order.Query Closed.</div> 27 3 28793 5 2 23 8 50 3/15/2023 7:01:59 AM 144234 230 2797 230
940402 33925 11/1/2022 6:18:58 AM 11/1/2022 6:18:59 AM IVR call: balance Received call for balance for account 10013608 undefined 7 2 14690 78
11966 11/1/2022 6:18:32 AM 11/1/2022 6:18:34 AM two refuse domestic on account Why are there two refuse domestic on this account 23 3 28794 5 2 23 4 119 311
940398 33924 11/1/2022 6:18:27 AM 11/1/2022 6:18:48 AM IVR call: statement Received call for statement for account 10405946 sent message: 28551 8 2 1212 79
11966 11/1/2022 6:12:41 AM 12/23/2022 8:49:04 AM reconnection fee Why reconnection fee R483 charged.<div>QRC :Response&nbsp;</div><div>DATE:23/12/2022</div><div>Reconnection charged to all accounts that are not uptodate as the pennalty fee.</div><div>The account is not up to date ,consumer to relog the query with detailed information.</div> 27 3 28791 5 2 23 9 123 12/23/2022 8:49:04 AM 12 311 12
940388 33922 11/1/2022 6:12:30 AM 11/1/2022 6:12:31 AM IVR call: balance Received call for balance for account 10440532 undefined 7 2 28792 78
940365 33921 11/1/2022 6:06:45 AM 11/1/2022 6:06:46 AM IVR call: balance Received call for balance for account 10092206 undefined 7 2 9638 78
940359 33920 11/1/2022 6:02:23 AM 11/1/2022 6:02:24 AM IVR call: balance Received call for balance for account 10111516 undefined 7 2 9872 78
940350 33919 11/1/2022 5:56:36 AM 11/1/2022 5:56:37 AM IVR call: balance Received call for balance for account 20574848 undefined 7 2 6388 78
940345 33918 11/1/2022 5:55:44 AM 11/1/2022 5:55:44 AM IVR call: balance Received call for balance for account 20015705 undefined 7 2 6386 78
940348 33917 11/1/2022 5:55:41 AM 11/1/2022 5:55:42 AM IVR call: balance Received call for balance for account 10388687 undefined 7 2 9711 78
940339 33916 11/1/2022 5:53:10 AM 11/1/2022 5:53:11 AM IVR call: balance Received call for balance for account 10027308 undefined 7 2 4284 78
940338 33915 11/1/2022 5:50:47 AM 11/1/2022 5:50:48 AM IVR call: balance Received call for balance for account 10028226 undefined 7 2 10319 78
940334 33914 11/1/2022 5:47:11 AM 11/1/2022 5:47:12 AM IVR call: balance Received call for balance for account 10008964 undefined 7 2 4067 78
940333 33913 11/1/2022 5:42:39 AM 11/1/2022 5:42:40 AM IVR call: balance Received call for balance for account 10402495 undefined 7 2 4105 78
940331 33912 11/1/2022 5:41:48 AM 11/1/2022 5:41:48 AM IVR call: balance Received call for balance for account 10402495 undefined 7 2 4105 78
940307 33911 11/1/2022 4:52:41 AM 11/1/2022 4:52:42 AM IVR call: balance Received call for balance for account 10160766 undefined 7 2 4360 78
940285 33910 11/1/2022 3:36:41 AM 11/1/2022 3:37:15 AM IVR call: statement Received call for statement for account 10395963 sent message: 28546 8 2 3521 79