Good Day
I have been reporting the incorrect account now since 2018, for account to be adjusted, and have sent many emails, and have many ref numbers, and still to date nothing gets done, i report the matter it gets flagged for 3 months and then my accounts gets blocked again, i get no correspondence back, this is getting a bit out of hand now as the monthly interest on the account is already over 6oo rand, and i honestly dont feel i need to pay on the interest.
Here is all the ref no of correspondence
Ref 6438
23247
20180425
14 July i report the matter again on portal ref no 61614 and my account gets flagged for 3 months and here i am again reporting the matter ...can you now tell me what am i suppose to do, do i actually now need to go the legal route to sort this out, i cannot understand why the incorrect reading etc can not be reversed so my account can get sorted<div><br></div><div>Query ref#96202 closed as it is a duplicate of query ref#79686</div><div>QRC-Response 2023/03/15 (<b><u>on work in progress waiting for leak documents)</u></b></div><div>Consumer contacted to advise if there was any leak on the property for the period that are queried ,as per consumer the documents were forwarded to beacon bay office ,but the consumer is still searching if any other copies that she kept so that she can email them ,as to commerce with the analysis of the leak rebate.<br><div>The account have been Investigated and Six months policy for period</div><div> 2017/01 has been analysed .</div></div><div>QRC Response<b>,<u>Progress update 17/04/2023</u></b></div><div>Account assessed for the 2018 period and Waterworks report indicates leaking meter was replaced with a credit recommendation.</div><div>Account did not qualify for the 2018 credit recommendation as the consumption had not dropped .Consumer had been contacted and e-mailed to provide signed copies of the plumber's letters for repairs done after 2018 to date in order to assess account further.</div><div><br></div><div>have contacted the consumer on this date <b>2023/04/17</b>, to remind the consumer to submit plumber's letter as to commence with the leak rebate ,the consumer's response was that she is out of town ,extension of time must be granted until end of May as to submit the plumber's letter and plumber's mom recently passed away.</div><div>QRC-Response 2023/05/02</div><div>Six month policy done and 100% Credit 2023/05/02</div><b>Journal Number</b>: [017515] submitted for review and authorization