Conversations

Total Items: 106116

EscalationLevel LatestCall LatestChat LatestSms LatestEmail LatestFax Campaign IsOpen Customer LatestTicket CreatedAt UpdatedAt Subject Description Priority Disposition ConversationType Parent Account OpenedBy AssignedTo Region Department QueryType SubQueryType Escalation EscalationCron History CreatedBy UpdatedBy Category Subcategory CreatedBy1 UpdatedBy1 ResolvedAt Thread ResolvedBy WasCreatedByCustomer HasIvrcall Creator Updator
941475 34056 11/1/2022 2:30:01 PM 11/1/2022 2:30:17 PM IVR call: meter-reading Received call for meter-reading for account 10012965 Meter reading: [894] Meter type: [water] 10 2 10461 81
941474 34054 11/1/2022 2:29:39 PM 11/1/2022 2:29:40 PM IVR call: balance Received call for balance for account 10262576 undefined 7 2 28822 78
34053 11/1/2022 2:25:57 PM 11/1/2022 2:26:00 PM split consumption please split consumption 6 3 28847 112 12 2 23 1 50 203
34052 11/1/2022 2:19:58 PM 11/1/2022 2:20:00 PM incorrect meter please update water meter new meter refer to macrocomm. 6 3 28846 112 12 2 23 1 112 203
34050 11/1/2022 2:14:55 PM 11/1/2022 2:15:00 PM late termination please transfer water meter from 10426730 to 10437336. 6 3 28845 112 15 2 23 1 101 203
941442 34051 11/1/2022 2:14:35 PM 11/1/2022 2:14:52 PM IVR call: statement Received call for statement for account 10292886 sent message: 28652 8 2 4319 79
941436 34049 11/1/2022 2:10:23 PM 11/1/2022 2:10:24 PM IVR call: balance Received call for balance for account 10038552 undefined 7 2 15390 78
941435 34047 11/1/2022 2:09:12 PM 11/1/2022 2:09:13 PM IVR call: balance Received call for balance for account 10036481 undefined 7 2 28843 78
941421 34046 11/1/2022 2:01:11 PM 11/1/2022 2:01:12 PM IVR call: balance Received call for balance for account 10262576 undefined 7 2 28822 78
17484 11/1/2022 1:58:23 PM 11/1/2022 1:58:25 PM meter #:191011710 1-Nov-2022 Reading: 0353.Kl. refer photograph 23 3 16924 12 2 23 1 111 1019
941412 34045 11/1/2022 1:56:51 PM 11/1/2022 1:56:52 PM IVR call: balance Received call for balance for account 10262576 undefined 7 2 28822 78
941374 34044 11/1/2022 1:42:13 PM 11/1/2022 1:42:14 PM IVR call: balance Received call for balance for account 10397713 undefined 7 2 24612 78
941373 34043 11/1/2022 1:41:58 PM 11/1/2022 1:41:59 PM IVR call: balance Received call for balance for account 10434448 undefined 7 2 18833 78
34041 11/1/2022 1:26:39 PM 6/2/2023 10:21:31 AM Water Query Apply 6 months policy on the unread period&nbsp;<div>QRC-Response 2023/05/26</div><div>Six months policy done.</div><div>Water has been adjusted in terms of six moths policy adjustment ,the adjustment is inclusive of Vat and interest reversal.</div><b>Journal Number</b>: [691624]submitted for review and authorization<div>Analysis confirmed that there are two active meter in this account ,the account has also been forwarded to billing for verification of meter ,which meter is supposed to be serving the property,active meter no 160726553 and W020036320</div> 23 3 28841 9 15 2 1 1 101 9 230
941353 34042 11/1/2022 1:25:24 PM 11/1/2022 1:25:45 PM IVR call: statement Received call for statement for account 10012815 sent message: 28644 8 2 28842 79
34038 11/1/2022 1:17:24 PM 5/29/2023 7:28:46 AM water query consumer logged a water meter that s leaking at water works ref number 242436 and also dispute the credit was passed on the account as a six month policy was supposed to be implemented as her meter was last read as indicated below.<div>QRC-Response 2023/05/26</div><div>Assessment has been done and for October 2020 does not qualify due to reading charges done which reflect meter was undercharged 730kl was back charged instead of 1395kl. Calculations on new units will results in a debit charge ,therefore no adjustment .Query referred to inland region for further assessment.<br><div><br></div></div> 30 3 28839 23 3 1 96 23 230
941338 34040 11/1/2022 1:17:13 PM 11/1/2022 1:17:14 PM IVR call: balance Received call for balance for account 10398524 undefined 7 2 4054 78
34037 11/1/2022 1:15:40 PM 5/26/2023 12:45:47 PM consumer back charged on services but only took ownership in Sep 2022. consumer back charged on services but only took ownership in Sep 2022.Please assist.&nbsp;<div>QRC-RESPONSE 2023/05/26</div><div>according to GISTEX,registration date is 19/10/2021 to S.Melinie as current owner ,and back-charge is inline with registration date ,Query closed.</div> 27 3 28837 21 5 2 23 8 50 5/26/2023 12:45:04 PM 146586 230 21 230
941334 34039 11/1/2022 1:15:13 PM 11/1/2022 1:15:13 PM IVR call: balance Received call for balance for account 20122672 undefined 7 2 27480 78
11966 11/1/2022 1:12:07 PM 11/1/2022 1:12:10 PM two water meters both interim two water meters on vacant erf &amp; both interim. correct meter SN212002869 23 3 28836 12 2 23 1 112 311