Conversations

Total Items: 106116

EscalationLevel LatestCall LatestChat LatestSms LatestEmail LatestFax Campaign IsOpen Customer LatestTicket CreatedAt UpdatedAt Subject Description Priority Disposition ConversationType Parent Account OpenedBy AssignedTo Region Department QueryType SubQueryType Escalation EscalationCron History CreatedBy UpdatedBy Category Subcategory CreatedBy1 UpdatedBy1 ResolvedAt Thread ResolvedBy WasCreatedByCustomer HasIvrcall Creator Updator
942653 34151 11/2/2022 9:58:41 AM 11/2/2022 9:58:58 AM IVR call: statement Received call for statement for account 10044110 sent message: 28740 8 2 28880 79
34150 11/2/2022 9:49:20 AM 11/2/2022 9:49:23 AM simonths policy BO080-Meter Enquiry<div><span style="white-space:pre"> </span></div><div>RmrksDtailBckwFrwdAll</div><div>Stand No: 080 012 NU603622 00000 0000 0000 Restart from Reading Date:&nbsp;</div><div><br></div><div>Acct No: 10264902 Name: MARI L &amp; MC</div><div>Str. Name: ZONE 12 NU 03622/00 Complx:&nbsp;</div><div>Met.Loc: . ZONE 12 NU 03622/00 Serv Rem:&nbsp;</div><div>Meter No: B-PRA3134 Meter Type: MW08 Print:&nbsp;</div><div>Metr.Book: 777 Route: 710 Tar-Code: WA0100</div><div>Cable-Cut: Cable-Cut-Date:&nbsp; &nbsp;</div><div>Inst-No: Inst-Type: Interim: Y</div><div>Taken on</div><div>Type</div><div>Reading</div><div>Factor</div><div>Consumption</div><div>RC</div><div>Rmk</div><div>Process-On</div><div>Reader</div><div>2021/10/18 7 2057.000 1.00000 C MR 2021/11/22 ZZZZZZ</div><div>2021/03/06 3 2057.000 1.00000 54.000 C 018 2021/04/27 ZZZZZZ</div><div>2020/12/24 3 2003.000 1.00000 55.000 C 2021/01/23 ZZZZZZ</div><div>2020/10/30 3 1948.000 1.00000 142.000 C 2020/11/21&nbsp;</div><div>2020/06/04 3 1806.000 1.00000 279.000 C 2020/07/25&nbsp;</div><div>2018/09/24 3 1527.000 1.00000 15.000 C 2018/10/20&nbsp;</div><div>2018/08/15 3 1512.000 1.00000 101.000 C 2018/09/22 ZZZZZZ</div><div>2017/12/18 3 1411.000 1.00000 10.000 C 2018/01/28&nbsp;</div><div>2017/11/23 3 1401.000 1.00000 22.000 C 2017/12/23&nbsp;</div><div>2017/10/12 3 1379.000 1.00000 16.000 C 018 2017/11/25&nbsp;</div><div>2017/09/07 3 1363.000 1.00000 12.000 C 2017/10/22&nbsp;</div><div>»</div> 6 3 28879 89 15 4 23 1 101 187
942620 34149 11/2/2022 9:45:23 AM 11/2/2022 9:45:24 AM IVR call: balance Received call for balance for account 10357083 undefined 7 2 21992 78
942612 34148 11/2/2022 9:44:01 AM 11/2/2022 9:44:02 AM IVR call: balance Received call for balance for account 10255281 undefined 7 2 24755 78
942610 34147 11/2/2022 9:43:41 AM 11/2/2022 9:43:42 AM IVR call: balance Received call for balance for account 10412027 undefined 7 2 4112 78
942604 34146 11/2/2022 9:42:53 AM 11/2/2022 9:42:54 AM IVR call: balance Received call for balance for account 10255281 undefined 7 2 24755 78
942601 34145 11/2/2022 9:42:17 AM 11/2/2022 9:42:18 AM IVR call:? Received call for ? for account 10412027 4112
942594 34144 11/2/2022 9:40:58 AM 11/2/2022 9:41:17 AM IVR call: statement Received call for statement for account 10423531 sent message: 28737 8 2 27573 79
942584 34143 11/2/2022 9:35:36 AM 11/2/2022 9:35:37 AM IVR call: balance Received call for balance for account 10423531 undefined 7 2 27573 78
942581 34142 11/2/2022 9:34:32 AM 11/2/2022 9:34:49 AM IVR call: statement Received call for statement for account 10441268 sent message: 28736 8 2 28878 79
34140 11/2/2022 9:30:25 AM 4/5/2023 4:39:13 PM WATER OVERCHARGE 30th September account - we used 7 kiloliters we got an account for 141 kiloliters water we only paid for the 7 then on the 31st October account we used 5 kiloliters, we got an account for 141kilolitres again we only paid for the 5. We have a smart water meter which reading automatically gets sent to you but we don't know if it coming through to you properly 23 3 28877 12 2 23 1 111 141220 2810
15143 11/2/2022 9:29:37 AM 11/2/2022 9:29:38 AM Water query High interim water charge in October 2022. 5 2 14345 34 77 34
942557 34141 11/2/2022 9:27:30 AM 11/2/2022 9:27:31 AM IVR call: balance Received call for balance for account 10021540 undefined 7 2 14355 78
34139 11/2/2022 9:14:55 AM 11/2/2022 11:57:38 AM WA Investigate account 10219865 ,the consumer query the the fact that was billed on business tariffs instead of domestic tariff.<div><br></div><br><b>Journal Number</b>: [945902] 24 3 28876 132 12 2 23 1 50 230 230
942529 34138 11/2/2022 9:06:48 AM 11/2/2022 9:06:49 AM IVR call: balance Received call for balance for account 10414906 undefined 7 2 17983 78
942526 34137 11/2/2022 9:01:20 AM 11/2/2022 9:01:36 AM IVR call: statement Received call for statement for account 10006609 sent message: 28730 8 2 4945 79
942523 34136 11/2/2022 9:00:43 AM 11/2/2022 9:00:44 AM IVR call: balance Received call for balance for account 10366069 undefined 7 2 28874 78
942520 34135 11/2/2022 9:00:12 AM 11/2/2022 9:00:13 AM IVR call: balance Received call for balance for account 10222390 undefined 7 2 14201 78
34134 11/2/2022 8:50:01 AM 11/2/2022 8:50:02 AM Water Query Water query reported for September 2020, kindly investigate. 6 3 28873 120 12 4 23 1 50 218
15080 11/2/2022 8:48:04 AM 12/21/2022 7:03:49 AM unresolved issue The matter is still not resolved in spite of promises of resolution by September by Ms Debbie Crous and Fareeza Raffie. I received my September bill on 18 October.2022 My email to Ms Raffie on 18 October 2022 7:56 pm (no response yet): Dear Ms Raffie Thank you for your help with my account problems so far, however I received my account dated 20220924 this afternoon. I do not understand how my “Amount Payable on this Account” is only R-6 675,99 if the irregular charges over more than a year totals more than R120 000,00! There are 16 H/O Reversals – R610215613 charges totaling R20 333,01 Attached please find : Copy of the account Updated summary of the irregular charges as per the accounts I received.<div><br></div><div>QRC RESPONSE: Query Closed and response provided to customer via e-mail</div><div>Kindly note the following:</div><div>• Your query related to the July 2021 billing wherein you were billed R44,841.42</div><div>• A full credit of the exact amount was reversed totalling -R44,841.42 on 30 August 2022&nbsp;</div><div>• (kindly refer to the screen extracts below as reference to the July 2021 debit billing and the Aug 2022 credit adjustment</div><div>• In addition to the full credit as noted above, additional credits of the following were also processed:</div><div>• All interest that were raised due to the July 2021 over charge were reversed with in the Aug 2022 adjustment</div><div>• All interims on water raised after July 2021 were reversed in full with a credit of -R4017.87 (refer to the 3rd screen extract below)</div><div><br></div><div>Assessment:</div><div>• Prior to the July 2021 over charge, you will notice that you balance b/f on 14 July 2021 had a credit of -R6769.22 (refer to the 1st screen extract below)</div><div>• The handed over debt is a portion of the capital debt outstanding older than 120days on all services which also incurs its own interest until the debt is recalled back to the main account or settled.</div><div>• The account was handed over in July 2022 with an amount of R 20176.57, which incurred interest until Sept 2022 when the hand over debt totalling R 20333.01 (due to added interest) were recalled/ reversed back due to the credit adjustment.</div><div>• When the hand over debt is recalled, it will reflect as multiple transactions due to various service codes, but it was only one handed over account&nbsp;</div><div>• The interest on the handed over debt were also reversed, which is why your Sept 2022 statement reflects so many line items as the figures per service code is different.</div><div>• No water charges were raised after the July 2021 over charge, except interim charges.&nbsp;</div><div>• Interim charges is an automated process when no reading is processed and these are automatically reversed when the actual readings is processed.</div><div>• If no water was used and the consumption equals 0, then the interim is reversed with a full credit.</div><div>• When the adjustment were done as a full credit for the same amount, the handed over account was recalled and all interest charges were reversed.&nbsp;</div><div>• The end balance therefore resulted in a credit of -R6675.99 after corrections were made on the water service.</div><div>• The end balances relates to the total of all services less payments less adjustment of the queried service = the end total</div> 27 3 14282 12 2 23 1 50 12/21/2022 7:03:49 AM 141011 3 479 3