The matter is still not resolved in spite of promises of resolution by September by Ms Debbie Crous and Fareeza Raffie.
I received my September bill on 18 October.2022
My email to Ms Raffie on 18 October 2022 7:56 pm (no response yet):
Dear Ms Raffie
Thank you for your help with my account problems so far, however I received my account dated 20220924 this afternoon.
I do not understand how my “Amount Payable on this Account” is only R-6 675,99 if the irregular charges over more than a year totals more than R120 000,00!
There are 16 H/O Reversals – R610215613 charges totaling R20 333,01
Attached please find :
Copy of the account
Updated summary of the irregular charges as per the accounts I received.<div><br></div><div>QRC RESPONSE: Query Closed and response provided to customer via e-mail</div><div>Kindly note the following:</div><div>• Your query related to the July 2021 billing wherein you were billed R44,841.42</div><div>• A full credit of the exact amount was reversed totalling -R44,841.42 on 30 August 2022 </div><div>• (kindly refer to the screen extracts below as reference to the July 2021 debit billing and the Aug 2022 credit adjustment</div><div>• In addition to the full credit as noted above, additional credits of the following were also processed:</div><div>• All interest that were raised due to the July 2021 over charge were reversed with in the Aug 2022 adjustment</div><div>• All interims on water raised after July 2021 were reversed in full with a credit of -R4017.87 (refer to the 3rd screen extract below)</div><div><br></div><div>Assessment:</div><div>• Prior to the July 2021 over charge, you will notice that you balance b/f on 14 July 2021 had a credit of -R6769.22 (refer to the 1st screen extract below)</div><div>• The handed over debt is a portion of the capital debt outstanding older than 120days on all services which also incurs its own interest until the debt is recalled back to the main account or settled.</div><div>• The account was handed over in July 2022 with an amount of R 20176.57, which incurred interest until Sept 2022 when the hand over debt totalling R 20333.01 (due to added interest) were recalled/ reversed back due to the credit adjustment.</div><div>• When the hand over debt is recalled, it will reflect as multiple transactions due to various service codes, but it was only one handed over account </div><div>• The interest on the handed over debt were also reversed, which is why your Sept 2022 statement reflects so many line items as the figures per service code is different.</div><div>• No water charges were raised after the July 2021 over charge, except interim charges. </div><div>• Interim charges is an automated process when no reading is processed and these are automatically reversed when the actual readings is processed.</div><div>• If no water was used and the consumption equals 0, then the interim is reversed with a full credit.</div><div>• When the adjustment were done as a full credit for the same amount, the handed over account was recalled and all interest charges were reversed. </div><div>• The end balance therefore resulted in a credit of -R6675.99 after corrections were made on the water service.</div><div>• The end balances relates to the total of all services less payments less adjustment of the queried service = the end total</div>