Conversations

Total Items: 106116

EscalationLevel LatestCall LatestChat LatestSms LatestEmail LatestFax Campaign IsOpen Customer LatestTicket CreatedAt UpdatedAt Subject Description Priority Disposition ConversationType Parent Account OpenedBy AssignedTo Region Department QueryType SubQueryType Escalation EscalationCron History CreatedBy UpdatedBy Category Subcategory CreatedBy1 UpdatedBy1 ResolvedAt Thread ResolvedBy WasCreatedByCustomer HasIvrcall Creator Updator
34400 11/4/2022 7:43:39 AM 11/4/2022 7:43:42 AM Water Billing Query In 2021 our water bill became excessive and we could not figure out what was happening until we noticed that our meter was swimming in water and contacted water works. After a period of over month they came, fixed the leak on the municipal side and replaced the meter. After consulting the enquiries in Beacon Bay regarding the excess bill we personally went to request the job card from water works and submitted to the Beacon Bay Office. To date nothing has happened with regards to our bill. 23 3 28967 17 3 23 1 96 2833
16874 11/4/2022 7:39:32 AM 11/4/2022 7:41:46 AM Theft of copper pipes that left water pouring On the morning of 30 September 2022, theft of copper pipes at 15 Highfield road in Beacon Bay was discovered which resulted in water pouring uncontrollably. Tony's plumbers were called immediately to isolate the water. The coper pipe theft was reported to the Beacon Bay police on the same day and a case number was opened CAS/OAR/OB 1865/09/2022. Tony's plumbers attended to the repairs on 19 Oct 2022. Please could we be assisted with the high water account. From previous account statements it is evident that water usage per month ranges from 7 to 9 KL only. 23 3 16249 17 2 23 1 96 787
945375 34405 11/4/2022 7:39:14 AM 11/4/2022 7:39:34 AM IVR call: statement Received call for statement for account 10388687 sent message: 28936 8 2 9711 79
945366 34404 11/4/2022 7:36:38 AM 11/4/2022 7:36:39 AM IVR call: balance Received call for balance for account 10388687 undefined 7 2 9711 78
34402 11/4/2022 7:33:56 AM 3/20/2023 8:16:25 AM water query please see this acc had water leak in 2021 on the municipal side plumbers report submitted and the acc is being charged with the estimate almost every month and there is an amount that is handed over to the lawyers from the leak amount please assist  6 3 28970 145 17 2 23 1 96 144459 780
945355 34403 11/4/2022 7:33:50 AM 11/4/2022 7:33:51 AM IVR call: balance Received call for balance for account 10383408 undefined 7 2 6715 78
33338 11/4/2022 7:26:53 AM 11/4/2022 7:26:54 AM sewerage excessive sewerage charged between June and August 2022, please assist 6 3 9424 113 5 2 23 93 119 202
945340 34399 11/4/2022 7:22:58 AM 11/4/2022 7:22:59 AM IVR call: balance Received call for balance for account 10415780 undefined 7 2 13140 78
32750 11/4/2022 7:18:24 AM 11/4/2022 7:18:27 AM high consumption high consumption<br>BO080-Current Account Details<div><span style="white-space:pre"> </span></div><div>OwnerErfAcctO/TMeter/rAge ASumCR</div><div>Account Number: 10112523 OWNER M ZITA</div><div>Term-D: Stand: 080 016 NUQ00589 00000 0000 0000</div><div>Clearance Appl.Date: Addr: ZONE 16 NU 00589/00</div><div>Clear Cert.Print: N Post.Add: NU 16-589</div><div>Sect-Title: MDANTSANE</div><div>Clear.Dates from:&nbsp; &nbsp;</div><div>to: 5219</div><div>ID: 2903295084084 Cmplx:&nbsp;</div><div>Total H/O: Coll:&nbsp;</div><div>Deb Tp: 01 - DOMESTIC DE</div><div>202203</div><div>PENDING / UNALLOCATED Receipts0.00</div><div>&nbsp;&nbsp;</div><div>&nbsp; 022/07/12 3 2530.000 1.00000 33.000 C 2022/08/26&nbsp;</div><div>2022/06/12 3 2497.000 1.00000 34.000 C 2022/08/02&nbsp;</div><div>2022/05/12 3 2463.000 1.00000 33.000 C 2022/06/2</div><div>&nbsp;&nbsp;</div><div>Options</div><div>Tran Date</div><div>Description</div><div>Reference</div><div>Tariff</div><div>Debit</div><div>Credit</div><div>Vat</div><div><br></div><div>Option</div><div>20220325 RATES INTER VRED 0.41&nbsp;&nbsp;</div><div><br></div><div>Option</div><div>20220325 IN WATER WA 1.20&nbsp;&nbsp;</div><div><br></div><div>Option</div><div>20220325 WATER DOMES B-SRA 7372 WA0100 5061.98 759.30</div><div><br></div><div>Option</div><div>20220325 REFUSE DOME RFF01 286.96 43.04</div><div><br></div><div>Option</div><div>20220325 FIRE LEVY D FE001 60.00 9.00</div><div><br></div><div>Option</div><div>20220325 PROPERTY RA VARES 266.63&nbsp;&nbsp;</div><div><br></div><div>Option</div><div>20220325 VA-VALUE-EX VARES 17.02&nbsp;</div><div><br></div><div>Option</div><div>20220325 SEWERAGE DO BS50 102.03 15.30</div><div><br></div><div>Option</div><div><br></div><div>Option</div><div><br></div><div>&nbsp; Due-Date:20221115No-Dep:No-Notes:265No-Ext/Arr:1</div><div>OK Home Quit More</div> 6 3 28491 89 12 4 23 1 112 187
945326 34398 11/4/2022 7:16:02 AM 11/4/2022 7:16:03 AM IVR call:? Received call for ? for account 10437911 24578
945324 34397 11/4/2022 7:15:18 AM 11/4/2022 7:15:40 AM IVR call: statement Received call for statement for account 10342821 sent message: 28929 8 2 28966 79
945294 34396 11/4/2022 7:03:29 AM 11/4/2022 7:03:48 AM IVR call: statement Received call for statement for account 20113646 sent message: 28927 8 2 28965 79
34394 11/4/2022 7:03:21 AM 5/9/2023 12:02:48 PM lease expired but still charging water and fire High water bill from July 2022 to October 2022.<div><br></div><div>Journal done to credit water and fire from date lease ended.</div><br/><b>Journal Amount</b>: [135237.00] 27 3 28964 34 17 3 23 1 112 5/9/2023 12:02:37 PM 2 34 2
945293 34395 11/4/2022 7:02:33 AM 11/4/2022 7:03:00 AM IVR call: statement Received call for statement for account 10280104 sent message: 28926 8 2 4116 79
945292 11/4/2022 7:02:04 AM 11/4/2022 7:02:04 AM IVR call:? Received call for ? for account undefined
945254 34393 11/4/2022 6:43:00 AM 11/4/2022 6:43:01 AM IVR call: balance Received call for balance for account 10012081 undefined 7 2 4655 78
945241 34392 11/4/2022 6:38:03 AM 11/4/2022 6:38:22 AM IVR call: statement Received call for statement for account 10044110 sent message: 28922 8 2 28880 79
945189 34391 11/4/2022 6:14:27 AM 11/4/2022 6:14:28 AM IVR call:? Received call for ? for account 10073098 21542
945177 34390 11/4/2022 6:00:41 AM 11/4/2022 6:00:42 AM IVR call: balance Received call for balance for account 10045149 undefined 7 2 17804 78
945164 34389 11/4/2022 5:46:51 AM 11/4/2022 5:47:11 AM IVR call: statement Received call for statement for account 10401050 sent message: 28921 8 2 5463 79