On the morning of 30 September 2022, theft of copper pipes at 15 Highfield road in Beacon Bay was discovered which resulted in water pouring uncontrollably. Tony's plumbers were called immediately to isolate the water. The coper pipe theft was reported to the Beacon Bay police on the same day and a case number was opened CAS/OAR/OB 1865/09/2022. Tony's plumbers attended to the repairs on 19 Oct 2022. Please could we be assisted with the high water account. From previous account statements it is evident that water usage per month ranges from 7 to 9 KL only.