Conversations

Total Items: 106116

EscalationLevel LatestCall LatestChat LatestSms LatestEmail LatestFax Campaign IsOpen Customer LatestTicket CreatedAt UpdatedAt Subject Description Priority Disposition ConversationType Parent Account OpenedBy AssignedTo Region Department QueryType SubQueryType Escalation EscalationCron History CreatedBy UpdatedBy Category Subcategory CreatedBy1 UpdatedBy1 ResolvedAt Thread ResolvedBy WasCreatedByCustomer HasIvrcall Creator Updator
24054 6/1/2023 9:25:02 AM 6/1/2023 9:25:05 AM six months policy please apply six months policy.<div><br></div><div><br></div> 6 3 24910 112 15 2 23 1 101 203
1168755 49014 6/1/2023 9:22:53 AM 6/1/2023 9:22:54 AM IVR call: balance Received call for balance for account 10284332 undefined 7 2 6966 78
1168752 49013 6/1/2023 9:22:45 AM 6/1/2023 9:22:46 AM IVR call: balance Received call for balance for account 10067418 undefined 7 2 5294 78
1168749 49012 6/1/2023 9:21:57 AM 6/1/2023 9:21:58 AM IVR call: balance Received call for balance for account 10173042 undefined 7 2 6968 78
1168745 49011 6/1/2023 9:21:27 AM 6/1/2023 9:21:30 AM IVR call: balance Received call for balance for account 10067418 undefined 7 2 5294 78
1168730 49010 6/1/2023 9:18:53 AM 6/1/2023 9:18:54 AM IVR call:? Received call for ? for account 10396135 9813
1168726 49009 6/1/2023 9:17:14 AM 6/1/2023 9:17:29 AM IVR call: statement Received call for statement for account 10350124 sent message: 43324 8 2 5912 79
13836 6/1/2023 9:17:10 AM 6/1/2023 9:17:14 AM Account closure &amp; Refund status I am following up on the closure of account 10351277 and the refund of R8,106.02 due to CEOS. 23 3 12987 5 2 23 6 122 380
1168721 49008 6/1/2023 9:16:57 AM 6/1/2023 9:17:13 AM IVR call: statement Received call for statement for account 10396135 sent message: 43322 8 2 9813 79
1168719 49007 6/1/2023 9:16:11 AM 6/1/2023 9:16:28 AM IVR call: statement Received call for statement for account 10345812 sent message: 43319 8 2 2828 79
1168722 49006 6/1/2023 9:16:08 AM 6/1/2023 9:16:10 AM IVR call: balance Received call for balance for account 10037051 undefined 7 2 11500 78
1168714 49005 6/1/2023 9:15:34 AM 6/1/2023 9:15:35 AM IVR call: balance Received call for balance for account 10144406 undefined 7 2 14356 78
1168708 49004 6/1/2023 9:14:47 AM 6/1/2023 9:14:51 AM IVR call: balance Received call for balance for account 10418753 undefined 7 2 13791 78
1168694 49003 6/1/2023 9:09:30 AM 6/1/2023 9:09:48 AM IVR call: statement Received call for statement for account 10378316 sent message: 43318 8 2 24231 79
1168668 49002 6/1/2023 9:03:17 AM 6/1/2023 9:03:18 AM IVR call:? Received call for ? for account 10413084 33568
1168659 49001 6/1/2023 8:58:29 AM 6/1/2023 8:58:44 AM IVR call: statement Received call for statement for account 10260081 sent message: 43317 8 2 28231 79
1168634 49000 6/1/2023 8:50:15 AM 6/1/2023 8:50:16 AM IVR call:? Received call for ? for account 10409289 12576
47360 6/1/2023 8:44:46 AM 6/1/2023 8:44:49 AM Backdated for more than 6 months Backdated from 2021 23 3 12446 15 2 23 1 101 3390
1168595 48999 6/1/2023 8:36:25 AM 6/1/2023 8:36:28 AM IVR call: balance Received call for balance for account 10281512 undefined 7 2 1171 78
42817 6/1/2023 8:34:55 AM 6/1/2023 8:34:58 AM Water Account Query Good day, we received our first BCMM account, our transfer registered in July 2022 - the account only reflects a brought forward balance, kindly provide a breakdown of the account from the date we started being billed to current. Thank you, SM 23 3 30528 15 2 23 1 50 3246