Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 28767 | 11/7/2022 10:43:12 AM | 11/7/2022 10:43:15 AM | water | PLEASE TRAANSFER WATER TO THE NEW OWNERS ACCOUNT (LATE TERMINATION). | 6 | 3 | 27445 | 114 | 12 | 2 | 23 | 1 | 112 | 201 | |||||||||||||||||||||||||||
| 34642 | 11/7/2022 10:40:19 AM | 11/22/2022 7:59:24 AM | plumbers letter sent | QRC Response: consumer sent plumbers letter for plumbing repairs done on 07.11.2022<div>Advised consumer that account still needs payments even thou there is a leak at property.</div><div>Account was last paid in 202109</div> | 30 | 3 | 29040 | 10 | 2 | 1 | 96 | 140078 | 10 | 10 | |||||||||||||||||||||||||||
| 947998 | 34644 | 11/7/2022 10:27:29 AM | 11/7/2022 10:27:30 AM | IVR call: balance | Received call for balance for account 10092410 undefined | 7 | 2 | 29041 | 78 | ||||||||||||||||||||||||||||||||
| 947989 | 34643 | 11/7/2022 10:25:57 AM | 11/7/2022 10:25:58 AM | IVR call: balance | Received call for balance for account 10092410 undefined | 7 | 2 | 29041 | 78 | ||||||||||||||||||||||||||||||||
| 34641 | 11/7/2022 10:21:09 AM | 2/13/2023 9:24:29 AM | two water meters | PLEASE SPLIT THE CONSUMPTION FOR THE PERIOD 20221223 | 30 | 3 | 29039 | 109 | 12 | 2 | 23 | 1 | 112 | 206 | 201 | ||||||||||||||||||||||||||
| 15942 | 11/7/2022 10:20:00 AM | 2/6/2023 1:50:09 PM | water | three meters charged please remove two. | 6 | 3 | 15209 | 114 | 12 | 2 | 23 | 1 | 112 | 142270 | 201 | ||||||||||||||||||||||||||
| 34636 | 11/7/2022 10:17:13 AM | 11/7/2022 10:17:16 AM | six months policy | please close old meter charging interims b-orb63.<div> also apply six months policy 202032986.<div><br></div></div> | 6 | 3 | 29035 | 112 | 15 | 2 | 23 | 1 | 101 | 203 | |||||||||||||||||||||||||||
| 947966 | 34640 | 11/7/2022 10:15:52 AM | 11/7/2022 10:15:52 AM | IVR call:? | Received call for ? for account 10393450 | 29038 | |||||||||||||||||||||||||||||||||||
| 34635 | 11/7/2022 10:13:36 AM | 12/22/2022 10:39:28 AM | Consumer is not charged for rates but is disputing rates charges | Email received from consumer disputing rates charges,.<div>Investigating account i saw no rates being charged on account, rates are being charged on account and is being charged by previous owner on 10081133.</div><div><br><div><br></div></div> | 30 | 3 | 29034 | 10 | 4 | 1 | 8 | 118 | 141061 | 10 | 14 | ||||||||||||||||||||||||||
| 34636 | 11/7/2022 10:13:04 AM | 11/7/2022 10:13:06 AM | water | please apply six months policy on the current meter 202032986.<div>also close old water meter which is charging interims</div> | 6 | 3 | 29035 | 112 | 15 | 2 | 23 | 1 | 101 | 203 | |||||||||||||||||||||||||||
| 34635 | 11/7/2022 10:12:43 AM | 12/22/2022 10:38:53 AM | Consumer is not charged for rates but is disputing rates charges | Email received from consumer disputing rates charges,.<div>Investigating account i saw no rates being charged on account, rates are being charged on account and is being charged by previous owner on 10081133.</div><div><br><div><br></div></div> | 27 | 3 | 29034 | 10 | 5 | 4 | 23 | 8 | 118 | 12/22/2022 10:38:52 AM | 141058 | 4 | 10 | 4 | |||||||||||||||||||||||
| 34637 | 11/7/2022 10:11:55 AM | 11/7/2022 10:11:58 AM | no water services charged to this account.Please investigate. | No Water services charged to this account.Please investigate. | 6 | 3 | 29037 | 21 | 12 | 2 | 23 | 1 | 113 | 21 | |||||||||||||||||||||||||||
| 947959 | 34639 | 11/7/2022 10:11:45 AM | 11/7/2022 10:11:46 AM | IVR call: balance | Received call for balance for account 10228296 undefined | 7 | 2 | 20024 | 78 | ||||||||||||||||||||||||||||||||
| 947957 | 34638 | 11/7/2022 10:11:15 AM | 11/7/2022 10:11:16 AM | IVR call: balance | Received call for balance for account 10351116 undefined | 7 | 2 | 6554 | 78 | ||||||||||||||||||||||||||||||||
| 947943 | 34634 | 11/7/2022 10:02:54 AM | 11/7/2022 10:02:55 AM | IVR call: balance | Received call for balance for account 10385761 undefined | 7 | 2 | 19532 | 78 | ||||||||||||||||||||||||||||||||
| 34633 | 11/7/2022 10:02:22 AM | 11/7/2022 10:02:25 AM | sewerage | 2 sewerages charged, please reverse 1 | 6 | 3 | 29033 | 112 | 5 | 2 | 23 | 93 | 119 | 203 | |||||||||||||||||||||||||||
| 34607 | 11/7/2022 10:01:47 AM | 11/7/2022 10:02:09 AM | Brandon7 Legal | Old enquiry: Please find our statement reflecting an amount of R436.87 We had no handed over amount so can you please advise what this is for. | 23 | 3 | 29032 | 5 | 2 | 23 | 9 | 123 | 2841 | ||||||||||||||||||||||||||||
| 947933 | 34632 | 11/7/2022 9:51:44 AM | 11/7/2022 9:51:45 AM | IVR call: balance | Received call for balance for account 10289046 undefined | 7 | 2 | 21585 | 78 | ||||||||||||||||||||||||||||||||
| 947929 | 34631 | 11/7/2022 9:49:24 AM | 11/7/2022 9:49:25 AM | IVR call: balance | Received call for balance for account 10289046 undefined | 7 | 2 | 21585 | 78 | ||||||||||||||||||||||||||||||||
| 947926 | 34630 | 11/7/2022 9:47:44 AM | 11/7/2022 9:47:45 AM | IVR call: balance | Received call for balance for account 10126116 undefined | 7 | 2 | 5296 | 78 |