Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 948242 | 34672 | 11/7/2022 1:29:25 PM | 11/7/2022 1:29:25 PM | IVR call: balance | Received call for balance for account 10151807 undefined | 7 | 2 | 25707 | 78 | ||||||||||||||||||||||||||||||||
| 948241 | 34671 | 11/7/2022 1:29:03 PM | 11/7/2022 1:29:04 PM | IVR call: balance | Received call for balance for account 10151807 undefined | 7 | 2 | 25707 | 78 | ||||||||||||||||||||||||||||||||
| 948240 | 34670 | 11/7/2022 1:28:17 PM | 11/7/2022 1:28:17 PM | IVR call: balance | Received call for balance for account 10151807 undefined | 7 | 2 | 25707 | 78 | ||||||||||||||||||||||||||||||||
| 948239 | 34669 | 11/7/2022 1:27:23 PM | 11/7/2022 1:27:24 PM | IVR call: balance | Received call for balance for account 10151807 undefined | 7 | 2 | 25707 | 78 | ||||||||||||||||||||||||||||||||
| 34668 | 11/7/2022 1:05:48 PM | 11/7/2022 1:05:50 PM | Water query | First reading after meter change the same as consumption which balloned water bill to R38145.89 | 30 | 3 | 29059 | 215 | 3 | 1 | 111 | 1533 | |||||||||||||||||||||||||||||
| 19938 | 11/7/2022 1:02:12 PM | 11/7/2022 1:02:15 PM | rates statement | Please email current statement as we have not received one for past 3 months. last statement received in July 2022 | 23 | 3 | 21980 | 5 | 2 | 23 | 8 | 50 | 1473 | ||||||||||||||||||||||||||||
| 19938 | 11/7/2022 12:58:32 PM | 11/7/2022 12:58:34 PM | Dog Tax Overcharged | we only have 1 dog. been for 2 dogs x2 (Total 4 dogs) on same account every December since Dec 2018 Please credit and bill for 1 dog only per year | 23 | 3 | 29055 | 5 | 2 | 23 | 11 | 73 | 1473 | ||||||||||||||||||||||||||||
| 34667 | 11/7/2022 12:53:12 PM | 1/6/2023 10:50:41 AM | Water Query | Plumbers report attached fixed burst geyser | 23 | 3 | 29057 | 144 | 17 | 3 | 23 | 1 | 96 | 778 | 778 | ||||||||||||||||||||||||||
| 948182 | 34666 | 11/7/2022 12:51:47 PM | 11/7/2022 12:51:48 PM | IVR call:? | Received call for ? for account 10009298 | 29056 | |||||||||||||||||||||||||||||||||||
| 948164 | 34665 | 11/7/2022 12:42:04 PM | 11/7/2022 12:42:05 PM | IVR call: balance | Received call for balance for account 10438004 undefined | 7 | 2 | 29053 | 78 | ||||||||||||||||||||||||||||||||
| 948162 | 34664 | 11/7/2022 12:40:28 PM | 11/7/2022 12:40:52 PM | IVR call: statement | Received call for statement for account 10347824 sent message: 29219 | 8 | 2 | 20442 | 79 | ||||||||||||||||||||||||||||||||
| 18478 | 11/7/2022 12:26:17 PM | 11/7/2022 12:32:00 PM | Water Meter Query - Acc 10038710 - Seven To Nine Trust | Water meter query. Water meter details are not matching for Seven To Nine Trust, BCMM account 10038710 One of our guys took a picture of the water meter for account 10038710. The water meter in the picture is not matching the BCMM account 10038710. I attach the BCMM statement and the picture of the water meter. Please can you check to see if the water meter was replace and the water meter details needs to be updated to. 1. Picture was taken on the 23/09/2022 - Water meter C-WKF2713 – water reading is 0315 2. On BCMM statement show water meter B-ORC 372 – Last reading date was done on the 23/07/2020, Shows on the August 2020 statement. | 23 | 3 | 29046 | 12 | 2 | 23 | 1 | 112 | 1196 | ||||||||||||||||||||||||||||
| 4721 | 11/7/2022 12:24:45 PM | 11/7/2022 12:24:47 PM | WATER | SUBMITTED PLUMBERS LETTER FOR A FIXED LEAK. | 6 | 3 | 3998 | 114 | 17 | 2 | 23 | 1 | 96 | 201 | |||||||||||||||||||||||||||
| 34661 | 11/7/2022 12:24:14 PM | 11/7/2022 12:24:16 PM | Double Billing | I have been double charged for water for more than 6 months now, on my account is two water meters, meter number B-YFC6260 SHOULD BE REMOVED. Last month I was blocked due to this which is not my fault, how long does it take to resolve this, everytime I go into the Beacon Bay BCM I get told to be patient, the ref I was given is 50764, | 23 | 3 | 22883 | 12 | 2 | 23 | 1 | 112 | 2846 | ||||||||||||||||||||||||||||
| 948125 | 34663 | 11/7/2022 12:17:05 PM | 11/7/2022 12:17:06 PM | IVR call: balance | Received call for balance for account 10007551 undefined | 7 | 2 | 4486 | 78 | ||||||||||||||||||||||||||||||||
| 34662 | 11/7/2022 12:15:36 PM | 11/7/2022 12:15:37 PM | water | please transfer water and electricity to the new owners account (latte termination) | 6 | 3 | 29052 | 114 | 12 | 2 | 23 | 1 | 112 | 201 | |||||||||||||||||||||||||||
| 18000 | 11/7/2022 12:12:01 PM | 11/7/2022 12:12:03 PM | NO READING UPDATED IN OVER 7 YEARS - CHARGING 38KL FOR TOWNHOUSE | INCORRECT METER NUMBER BEING CHARGED ON ACCOUNT FOR +-10YEARS. 38KL MASSIVE OVERCHARGE. PLEASE CORRECT AND CREDIT ACCOUNT WITH ACTUAL READING. | 23 | 3 | 5056 | 12 | 2 | 23 | 1 | 112 | 1132 | ||||||||||||||||||||||||||||
| 948121 | 34660 | 11/7/2022 12:11:33 PM | 11/7/2022 12:11:53 PM | IVR call: statement | Received call for statement for account 10289075 sent message: 29204 | 8 | 2 | 5028 | 79 | ||||||||||||||||||||||||||||||||
| 948116 | 11/7/2022 12:06:55 PM | 11/7/2022 12:06:56 PM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 34659 | 11/7/2022 12:06:32 PM | 5/23/2023 10:29:46 AM | water | PLEASE TRANSFER WATER METER TO THE NEW OWNERS ACCOUNT (LATE TERMINATION) | 6 | 3 | 29051 | 114 | 12 | 2 | 23 | 1 | 111 | 146408 | 201 |