Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 948982 | 34751 | 11/8/2022 9:39:54 AM | 11/8/2022 9:39:55 AM | IVR call: balance | Received call for balance for account 10418389 undefined | 7 | 2 | 20426 | 78 | ||||||||||||||||||||||||||||||||
| 34341 | 11/8/2022 9:31:09 AM | 11/8/2022 9:33:03 AM | Rates are too high | Good day, The rates on this property is currently R2259.26. Due to it being incorrectly high, I am therefore making an application for it to be reduced. Please assist in this regard. Thank you. Mr NPW Goss | 23 | 3 | 12333 | 5 | 2 | 23 | 8 | 50 | 2830 | ||||||||||||||||||||||||||||
| 948957 | 34750 | 11/8/2022 9:27:00 AM | 11/8/2022 9:27:01 AM | IVR call: balance | Received call for balance for account 10026262 undefined | 7 | 2 | 5082 | 78 | ||||||||||||||||||||||||||||||||
| 948934 | 34749 | 11/8/2022 9:08:40 AM | 11/8/2022 9:08:40 AM | IVR call:? | Received call for ? for account 10332682 | 29085 | |||||||||||||||||||||||||||||||||||
| 948929 | 34748 | 11/8/2022 9:07:46 AM | 11/8/2022 9:08:11 AM | IVR call: statement | Received call for statement for account 10365551 sent message: 29271 | 8 | 2 | 6240 | 79 | ||||||||||||||||||||||||||||||||
| 34746 | 11/8/2022 9:06:19 AM | 11/8/2022 9:06:21 AM | late termination, water | please transfer water meter to new owner's account | 6 | 3 | 29083 | 114 | 12 | 2 | 23 | 1 | 113 | 201 | |||||||||||||||||||||||||||
| 948917 | 34747 | 11/8/2022 9:05:51 AM | 11/8/2022 9:05:52 AM | IVR call: balance | Received call for balance for account 10047688 undefined | 7 | 2 | 29084 | 78 | ||||||||||||||||||||||||||||||||
| 34654 | 11/8/2022 9:05:10 AM | 11/8/2022 9:05:13 AM | Billing | in June 2022 I got Billed R40K. Before this my account was up to date for years. No one is able to explain where does this amount is coming from. I have been submitting metre and had people coming to do the metre reading. Please help me resolve this as soon as possible. | 23 | 3 | 28138 | 12 | 2 | 23 | 1 | 111 | 2845 | ||||||||||||||||||||||||||||
| 948897 | 34744 | 11/8/2022 8:51:11 AM | 11/8/2022 8:51:50 AM | IVR call: statement | Received call for statement for account 10060187 sent message: 29263 | 8 | 2 | 15275 | 79 | ||||||||||||||||||||||||||||||||
| 34743 | 11/8/2022 8:46:05 AM | 3/6/2023 8:26:25 PM | 06 Month Policy | Oct 2022 back charged from 2017 to 2022<div>Billing to rectify meters as account is billing x2 water meters - 08.11.2022</div><div><br></div><div><b><u>QRC RESPONSE:</u></b></div><div><br></div><div>SIX MONTHS POLICY ADJUSTMENT DONE</div><br/><b>Journal Number</b>: [950529]<br/><b>Journal Amount</b>: [10142.13] | 27 | 3 | 29081 | 3 | 15 | 2 | 23 | 1 | 101 | 3/6/2023 8:25:53 PM | 8 | 3 | 8 | ||||||||||||||||||||||||
| 34740 | 11/8/2022 8:44:48 AM | 1/25/2023 8:39:24 AM | Water query | Water query, leaking meter. Plumber's report submitted | 30 | 3 | 29078 | 140 | 3 | 1 | 96 | 238 | 238 | ||||||||||||||||||||||||||||
| 948891 | 34742 | 11/8/2022 8:43:27 AM | 11/8/2022 8:43:47 AM | IVR call: statement | Received call for statement for account 20125095 sent message: 29261 | 8 | 2 | 27931 | 79 | ||||||||||||||||||||||||||||||||
| 948890 | 34741 | 11/8/2022 8:42:22 AM | 11/8/2022 8:42:41 AM | IVR call: statement | Received call for statement for account 10298959 sent message: 29260 | 8 | 2 | 27930 | 79 | ||||||||||||||||||||||||||||||||
| 30637 | 11/8/2022 8:41:53 AM | 11/8/2022 8:41:56 AM | Plumbers Invoice | Plumbers invoice dated 05.11.2022 uploaded.<div>Consumption will be monitored for 03 months' readings from Dec 2022 to Feb 2022</div><br/><b>Monitoring Reason</b>: [New leak repair. Consumption to be monitored for 03 months] | 21 | 3 | 27867 | 3 | 17 | 2 | 23 | 1 | 96 | 3 | |||||||||||||||||||||||||||
| 948889 | 34739 | 11/8/2022 8:41:44 AM | 11/8/2022 8:41:45 AM | IVR call: balance | Received call for balance for account 10216899 undefined | 7 | 2 | 13983 | 78 | ||||||||||||||||||||||||||||||||
| 34736 | 11/8/2022 8:35:54 AM | 11/8/2022 2:11:54 PM | readings dispute | Consumer e-mailed with dispute of consumption billed and provided pictures dated 06 Nov 2022<div><br></div><div>QRC ASSESSMENT BASED ON INFORMATION RECEIVED:</div><div>The meter number # 130027000 is correct as the one on the system</div><div>The reading in the picture taken on 06.11.2022 reads: 1108</div><div>This reading is in line with the previous reading of 05.10.2022 recorded as 1084</div><div>A difference of 24kl has been used from 05 Oct to 06 Nov</div><div>These readings are in line and follows on with the meter information submitted</div><div>Responded to consumer on 08.11.2022 with the above findings. </div><div><br></div><div>Query Closed as no adjustment due.<br><div><br></div></div> | 27 | 3 | 29076 | 6 | 6 | 2 | 26 | 1 | 111 | 11/8/2022 8:38:00 AM | 6 | 6 | 3 | ||||||||||||||||||||||||
| 948878 | 34737 | 11/8/2022 8:33:42 AM | 11/8/2022 8:33:43 AM | IVR call: balance | Received call for balance for account 10216800 undefined | 7 | 2 | 23904 | 78 | ||||||||||||||||||||||||||||||||
| 948844 | 34735 | 11/8/2022 8:22:11 AM | 11/8/2022 8:22:12 AM | IVR call:? | Received call for ? for account 10247454 | 12730 | |||||||||||||||||||||||||||||||||||
| 948838 | 34734 | 11/8/2022 8:18:02 AM | 11/8/2022 8:18:24 AM | IVR call: statement | Received call for statement for account 10279288 sent message: 29256 | 8 | 2 | 3901 | 79 | ||||||||||||||||||||||||||||||||
| 948835 | 34733 | 11/8/2022 8:15:03 AM | 11/8/2022 8:15:04 AM | IVR call: balance | Received call for balance for account 10062499 undefined | 7 | 2 | 29074 | 78 |