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EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
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Campaign
IsOpen
Customer
34736
LatestTicket
CreatedAt
11/8/2022 8:35:54 AM
UpdatedAt
11/8/2022 2:11:54 PM
Subject
readings dispute
Description
Consumer e-mailed with dispute of consumption billed and provided pictures dated 06 Nov 2022<div><br></div><div>QRC ASSESSMENT BASED ON INFORMATION RECEIVED:</div><div>The meter number # 130027000 is correct as the one on the system</div><div>The reading in the picture taken on 06.11.2022 reads: 1108</div><div>This reading is in line with the previous reading of 05.10.2022 recorded as 1084</div><div>A difference of 24kl has been used from 05 Oct to 06 Nov</div><div>These readings are in line and follows on with the meter information submitted</div><div>Responded to consumer on 08.11.2022 with the above findings.&nbsp;</div><div><br></div><div>Query Closed as no adjustment due.<br><div><br></div></div>
Priority
Disposition
27
ConversationType
3
Parent
Account
29076
OpenedBy
6
AssignedTo
6
Region
2
Department
26
QueryType
SubQueryType
Escalation
EscalationCron
History
CreatedBy
UpdatedBy
Category
1
Subcategory
111
CreatedBy1
UpdatedBy1
ResolvedAt
11/8/2022 8:38:00 AM
Thread
ResolvedBy
6
WasCreatedByCustomer
HasIvrcall
Creator
6
Updator
3
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