Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 35031 | 11/10/2022 12:51:42 PM | 11/10/2022 12:51:45 PM | WATER | CONSUMER WAS PENALISED FOR A READING [10KL]THAT WAS TAKEN IN 6 DAYS {30/12/2019 TO 05/01/2020}, PLEASE ASSIST.<div><br></div><div>2020/01/05 3 1726.000 1.00000 10.000 C 018 2020/02/22 1976</div><div>2019/12/30 3 1716.000 1.00000 6.000 C 018 2020/01/24 1976</div> | 6 | 3 | 29179 | 112 | 12 | 2 | 23 | 1 | 111 | 203 | |||||||||||||||||||||||||||
| 20363 | 11/10/2022 12:34:33 PM | 11/10/2022 12:34:34 PM | Water Query | Consumer has 6 months policy adjustment done on his account but no interest was reversed<div><br></div><div>please assist</div> | 6 | 3 | 20119 | 167 | 15 | 2 | 23 | 1 | 101 | 893 | |||||||||||||||||||||||||||
| 35029 | 11/10/2022 12:31:33 PM | 11/10/2022 12:31:37 PM | Accounts 10260995 | Meter changed incorrect reading | 23 | 3 | 29178 | 12 | 2 | 23 | 1 | 112 | 2871 | ||||||||||||||||||||||||||||
| 952678 | 35030 | 11/10/2022 12:27:43 PM | 11/10/2022 12:27:44 PM | IVR call: balance | Received call for balance for account 10013805 undefined | 7 | 2 | 3930 | 78 | ||||||||||||||||||||||||||||||||
| 6378 | 11/10/2022 12:20:27 PM | 5/30/2023 6:40:32 AM | WATER | INCORRECT REMOVAL READING PLEASE SEE MACROCOMM.<div><br></div><div>Query resolved by Billing on 29 May 2023 due to incorrect reading</div> | 27 | 3 | 5495 | 114 | 12 | 2 | 23 | 1 | 112 | 5/30/2023 6:40:21 AM | 140870 | 3 | 201 | 3 | |||||||||||||||||||||||
| 952650 | 35028 | 11/10/2022 12:17:41 PM | 11/10/2022 12:17:42 PM | IVR call: balance | Received call for balance for account 10013805 undefined | 7 | 2 | 3930 | 78 | ||||||||||||||||||||||||||||||||
| 952642 | 35027 | 11/10/2022 12:13:47 PM | 11/10/2022 12:13:48 PM | IVR call: balance | Received call for balance for account 20560299 undefined | 7 | 2 | 8041 | 78 | ||||||||||||||||||||||||||||||||
| 952635 | 35026 | 11/10/2022 12:10:46 PM | 11/10/2022 12:10:47 PM | IVR call: balance | Received call for balance for account 10013805 undefined | 7 | 2 | 3930 | 78 | ||||||||||||||||||||||||||||||||
| 35025 | 11/10/2022 12:07:34 PM | 4/18/2023 8:40:41 AM | WA | <div><b><u>QRC-RESPONSE 2023/02/16</u></b></div>Plumber's Letter received:As per Analysis ,Consumer does not Qualify for leak rebate .<div><u>Six months policy done for period 2021/11 and interest reversal for period 2022/01-2022/12</u> ,journal submitted for review ,<b>Journal number [963197]</b><br></div><div>202111 Billing was back charged ,with a CR of R 22 323.79,(Including Vat)</div><b>Journal Number</b>: [963197]<br/><b>Journal Amount</b>: [2255.89] | 27 | 3 | 29177 | 132 | 17 | 2 | 23 | 1 | 96 | 3/25/2023 9:15:07 AM | 142779 | 8 | 230 | 230 | |||||||||||||||||||||||
| 952620 | 35023 | 11/10/2022 11:59:21 AM | 11/10/2022 11:59:22 AM | IVR call: balance | Received call for balance for account 10013805 undefined | 7 | 2 | 3930 | 78 | ||||||||||||||||||||||||||||||||
| 952615 | 35022 | 11/10/2022 11:56:15 AM | 11/10/2022 11:56:15 AM | IVR call: balance | Received call for balance for account 10013805 undefined | 7 | 2 | 3930 | 78 | ||||||||||||||||||||||||||||||||
| 952611 | 35021 | 11/10/2022 11:51:58 AM | 11/10/2022 11:51:59 AM | IVR call: balance | Received call for balance for account 10013805 undefined | 7 | 2 | 3930 | 78 | ||||||||||||||||||||||||||||||||
| 952605 | 35020 | 11/10/2022 11:49:33 AM | 11/10/2022 11:49:34 AM | IVR call: balance | Received call for balance for account 10013805 undefined | 7 | 2 | 3930 | 78 | ||||||||||||||||||||||||||||||||
| 952602 | 35019 | 11/10/2022 11:45:33 AM | 11/10/2022 11:45:34 AM | IVR call: balance | Received call for balance for account 10438482 undefined | 7 | 2 | 28107 | 78 | ||||||||||||||||||||||||||||||||
| 952601 | 35018 | 11/10/2022 11:45:11 AM | 11/10/2022 11:45:11 AM | IVR call: balance | Received call for balance for account 10013805 undefined | 7 | 2 | 3930 | 78 | ||||||||||||||||||||||||||||||||
| 952587 | 35017 | 11/10/2022 11:41:27 AM | 11/10/2022 11:41:27 AM | IVR call: balance | Received call for balance for account 10013805 undefined | 7 | 2 | 3930 | 78 | ||||||||||||||||||||||||||||||||
| 30895 | 11/10/2022 11:40:10 AM | 11/10/2022 11:40:39 AM | WAETER | PLEASE APPLY SIX MONTHS POLICY FOR THE PERIOD 2010/11/29 - 2022/06/20.FROM METER NO.38240989.<div><br></div> | 6 | 3 | 13808 | 114 | 15 | 2 | 23 | 1 | 101 | 201 | 201 | ||||||||||||||||||||||||||
| 952578 | 35016 | 11/10/2022 11:39:34 AM | 11/10/2022 11:39:35 AM | IVR call: balance | Received call for balance for account 10013805 undefined | 7 | 2 | 3930 | 78 | ||||||||||||||||||||||||||||||||
| 952571 | 35015 | 11/10/2022 11:38:57 AM | 11/10/2022 11:39:15 AM | IVR call: meter-reading | Received call for meter-reading for account 10001718 Meter reading: [31417] Meter type: [water] | 10 | 2 | 29175 | 81 | ||||||||||||||||||||||||||||||||
| 952527 | 35014 | 11/10/2022 11:07:03 AM | 11/10/2022 11:07:22 AM | IVR call: statement | Received call for statement for account 10362715 sent message: 29492 | 8 | 2 | 3910 | 79 |