Conversations

Total Items: 106116

EscalationLevel LatestCall LatestChat LatestSms LatestEmail LatestFax Campaign IsOpen Customer LatestTicket CreatedAt UpdatedAt Subject Description Priority Disposition ConversationType Parent Account OpenedBy AssignedTo Region Department QueryType SubQueryType Escalation EscalationCron History CreatedBy UpdatedBy Category Subcategory CreatedBy1 UpdatedBy1 ResolvedAt Thread ResolvedBy WasCreatedByCustomer HasIvrcall Creator Updator
35169 11/13/2022 1:02:54 PM 11/13/2022 1:03:12 PM 6 months policy Kindly process a 6 months policy for the period 2020/01. 23 3 29248 116 15 2 23 1 101 214 214
956999 35168 11/13/2022 12:42:17 PM 11/13/2022 12:42:18 PM IVR call: balance Received call for balance for account 10398964 undefined 7 2 4832 78
35167 11/13/2022 12:30:51 PM 11/13/2022 12:31:30 PM water Consumer does not qualify for 6 month policy for 202104/202201<div>due to calculations consumer does not qualify.</div> 27 3 29247 10 15 2 23 1 101 11/13/2022 12:31:29 PM 10 10 10
35166 11/13/2022 12:19:34 PM 11/13/2022 12:19:35 PM leak rebate done Leak Rebate done 202108/202202&nbsp;<br/><b>Journal Number</b>: [963676] 24 3 29246 17 17 2 23 1 96 17
35165 11/13/2022 12:10:36 PM 2/18/2023 10:37:10 AM 6 month policy 6 month policy processed for 201808/202007<div>Credit due of R 3077.18 includes vat @ 15%</div><br/><b>Journal Number</b>: [963736]<br/><b>Journal Amount</b>: [-R3,221.02] 27 3 29245 10 15 4 23 1 101 2/18/2023 10:37:03 AM 3 10 3
35164 11/13/2022 12:04:09 PM 11/13/2022 12:08:53 PM HIGH WATER CONSUMPTION Please see my attached bill of water charge of R3 353.63?&nbsp;<div><br></div><div>This is a error on the account?</div><div><br></div><div>Can I please have explanation?</div><div><br></div><div>Thank you</div><div><br></div><div>(plumbers report requested for the month in question)</div> 23 3 29244 116 17 2 23 1 96 214 214
35163 11/13/2022 11:51:59 AM 3/8/2023 9:17:27 AM LATE TERMINATION CONSUMER SAYS THAT On Wed, Jul 6, 2022 at 1:03 PM David Sokolich wrote:<div>Hi Siphokazi</div><div><br></div><div>I have investigated this account and have the following information for you.</div><div><br></div><div>The property is 10 Brighton Street and is owned by Sokolich Investments (CC) which was sold to Tsutsu Nomfuneko in approx 2020.</div><div>My dad Mike Sokolich was the owner in 2020 and no longer owns the property.</div><div><br></div><div>Her contact number is 082 673 4393</div><div><br></div><div>She accepts responsibility for the account and is currently selling part of the property.</div><div>This is her explanation for the overdue account.</div><div><br></div><div>I will get you an e-mail address ASAP.</div><div><br></div><div>Kind Regards</div><div>Dave Sokolich</div><div>043 050</div><div><br></div><div><u><i>QRC-Response,2023/03/08&nbsp;</i></u></div><div><i style="">Account 10263589 has been Emailed to the section to confirm ownership.</i></div> 30 3 29242 18 5 2 23 6 122 18 230
35162 11/13/2022 11:43:31 AM 11/13/2022 11:45:05 AM Water query On four occasions water pipes have been stolen from 4 Fisher Rd Baysville in the<div>months of August and September causing substantial loss of water.</div><div><br></div><div>Plumbers letter attached&nbsp;</div> 30 3 29240 20 2 1 96 20 20
35161 11/13/2022 11:39:52 AM 3/8/2023 11:55:25 AM LATE TERMINATION CONSUMER SAYS The emails below as well as the attachments are self explanatory. Please treat this as an official request to stop hounding me with text messages and expecting me to call back when I have explained everything. Also your ladies have called me on three occasions to advise that the file has been closed, and yet I have been receiving your text messages, the last being today at 14h56!<div><br></div><div>Should this harassment continue I will seek legal assistance to put a stop to your harassment.</div><div><br></div><div>Graeme Miles</div><div>082 562 9138</div><div><br></div><div>QRC-Response 2023/03/08</div><div>The email has been sent to consumer to request documents for further assessment.</div> 30 3 29238 18 5 2 23 6 122 143758 18 230
35158 11/13/2022 10:35:06 AM 11/13/2022 10:43:31 AM REFUSE QUERY Good Day<div>Could you please advise me as to what are we paying for on the above accounts ? We are currently using an outside company to remove our refuse , so why are you charging our business ?</div><div>Please advise soonest.</div><div><br></div><div><br></div><div>Regards</div><div>Roy David</div><div>Retail General Manager</div><div>082 873 0715</div> 4 3 29234 116 5 2 23 4 120 11/13/2022 10:43:31 AM 214 214 214
19862 11/13/2022 10:30:47 AM 3/7/2023 8:30:37 AM LATE TERMINATION I refer to the attached statement for March 2022 for erf GNB1360 account 10065007 - 116 12th Avenue, Gonubie.&nbsp;<div><br></div><div>The sale of the property went through on 31 January 2022 and I vacated the property on 31 January 2022.</div><div><br></div><div>Please reverse the R513.87 and R61.93 (Total: R575.80) charges for electricity for February 2022.</div><div><br></div><div>Please arrange for the refund of the credit of R9184.61 (R8608.81 + R575.80) on the account.</div><div><br></div><div>Regards</div><div><br></div><div><br></div><div>GP Kriel</div><div>Cell: +27 (0)82 657 4861</div><div><br></div><div><u>QRC Response- 2023/03/07</u></div><div>Account no 10065007 services had been transferred,account finalized.</div><div>Query closed</div> 27 3 19529 16 5 2 23 6 76 3/7/2023 8:30:36 AM 230 16 230
35159 11/13/2022 10:28:50 AM 3/3/2023 10:20:25 AM LATE TERMINATION Consumer says that this property was sold, Attached please find completed template and supporting documents for my request to transfer balance of my account 10368689 (property sold) to my current BCM account 10423311.<div><br></div><div>This request was lodged at BCM in Beacon Bay on the 25th April 2022 and to date, nothing has been done.</div><div><br></div><div>Please advise ASAP.</div><div><br></div><div>Regards,</div><div>Eloise</div><div><br></div><div><br></div><div>QRC Response- previous owner"s account was terminated and services were transferred to the new owner"s account.</div><div>Query resolved.</div> 27 3 29236 18 5 2 23 6 122 3/3/2023 10:20:25 AM 143528 13 18 13
956876 35160 11/13/2022 10:26:37 AM 11/13/2022 10:26:57 AM IVR call: statement Received call for statement for account 10358315 sent message: 29674 8 2 6961 79
35158 11/13/2022 10:24:02 AM 11/13/2022 10:24:11 AM REFUSE QUERY Good Day<div>Could you please advise me as to what are we paying for on the above accounts ? We are currently using an outside company to remove our refuse , so why are you charging our business ?</div><div>Please advise soonest.</div><div><br></div><div><br></div><div>Regards</div><div>Roy David</div><div>Retail General Manager</div><div>082 873 0715</div> 23 3 29234 116 5 2 23 4 120 214 214
956863 35157 11/13/2022 10:19:03 AM 11/13/2022 10:19:25 AM IVR call: statement Received call for statement for account 10431566 sent message: 29671 8 2 16452 79
956862 35156 11/13/2022 10:18:01 AM 11/13/2022 10:18:01 AM IVR call: balance Received call for balance for account 10431566 undefined 7 2 16452 78
956861 35155 11/13/2022 10:16:31 AM 11/13/2022 10:16:32 AM IVR call: balance Received call for balance for account 10431566 undefined 7 2 16452 78
35154 11/13/2022 10:11:18 AM 11/13/2022 10:11:26 AM REFUSE QUERY Good Day<div>Could you please advise me as to what are we paying for on the above accounts ? We are currently using an outside company to remove our refuse , so why are you charging our business ?</div><div>Please advise soonest.</div><div><br></div><div><br></div><div>Regards</div><div>Roy David</div><div>Retail General Manager</div><div>082 873 0715</div> 23 3 29232 116 5 2 23 4 120 214 214
21374 11/13/2022 10:09:30 AM 11/13/2022 10:09:38 AM WATER QUERY Consumer has a water query says that, The attached statement refers;<div><br></div><div>For the period I have been billed almost R20k and R17 228.60 is related to water only. The statement reflects that the usage for the month is 70 000 litres. In my view that is extremely high for a domestic property. (Refer to attached statement)</div><div><br></div><div>I have been trying to call the number on the statement without success and even went to the Munifin building to query this in person and the system was down.</div><div><br></div><div>I resorted to writing this email because I see it necessary that I register this formally because of the above failed attempts and also mindful of the fact that the Municipality will suspend services if this remains unpaid.</div><div><br></div><div>By the way, on my other domestic property I experienced the same extremely high billing for 55 000 litres of water in January which I paid due to services being cut. This was after I couldn't get through on the telephone number provided. (Refer to attached statement).</div><div><br></div><div>I need an explanation on this and also urge the Municipality not to implement any service suspensions until this is resolved. A suspension would be unfair as a query has been lodged against this account.</div><div><br></div><div>Trusting that this receives the urgency it deserves.</div><div><br></div><div>Kind regards,</div><div><br></div><div>Nzuzo Pukuza (Mr)</div><div>082 266 7192</div> 6 3 21262 18 17 2 23 1 111 18 18
34158 11/13/2022 10:08:41 AM 11/13/2022 10:09:21 AM REFUSE QUERY Good Day<div>Could you please advise me as to what are we paying for on the above accounts ? We are currently using an outside company to remove our refuse , so why are you charging our business ?</div><div>Please advise soonest.</div><div><br></div><div><br></div><div>Regards</div><div>Roy David</div><div>Retail General Manager</div><div>082 873 0715</div> 23 3 28886 116 5 2 23 4 120 214 214