Conversations

Total Items: 106116

EscalationLevel LatestCall LatestChat LatestSms LatestEmail LatestFax Campaign IsOpen Customer LatestTicket CreatedAt UpdatedAt Subject Description Priority Disposition ConversationType Parent Account OpenedBy AssignedTo Region Department QueryType SubQueryType Escalation EscalationCron History CreatedBy UpdatedBy Category Subcategory CreatedBy1 UpdatedBy1 ResolvedAt Thread ResolvedBy WasCreatedByCustomer HasIvrcall Creator Updator
958778 35376 11/14/2022 3:51:04 PM 11/14/2022 3:51:21 PM IVR call: statement Received call for statement for account 10351686 sent message: 29897 8 2 29313 79
958776 35375 11/14/2022 3:48:56 PM 11/14/2022 3:49:14 PM IVR call: statement Received call for statement for account 10272705 sent message: 29896 8 2 16099 79
958775 35374 11/14/2022 3:48:08 PM 11/14/2022 3:48:25 PM IVR call: statement Received call for statement for account 10175553 sent message: 29895 8 2 14411 79
958735 35373 11/14/2022 3:34:18 PM 11/14/2022 3:34:19 PM IVR call: balance Received call for balance for account 10027221 undefined 7 2 29312 78
958733 35372 11/14/2022 3:33:51 PM 11/14/2022 3:33:52 PM IVR call: balance Received call for balance for account 10027221 undefined 7 2 29312 78
958692 35371 11/14/2022 3:18:10 PM 11/14/2022 3:18:30 PM IVR call: statement Received call for statement for account 10065431 sent message: 29894 8 2 14853 79
35370 11/14/2022 3:07:43 PM 11/14/2022 3:07:46 PM Water Query Consumer is querying the account for the month 09/2021 and 11/2021 and he was charged in 2 meters  6 3 29311 9 15 2 23 1 50 9
958638 35369 11/14/2022 2:59:34 PM 11/14/2022 2:59:54 PM IVR call: statement Received call for statement for account 10211555 sent message: 29891 8 2 28436 79
958621 35368 11/14/2022 2:50:50 PM 11/14/2022 2:50:51 PM IVR call: balance Received call for balance for account 10436106 undefined 7 2 29310 78
958616 35367 11/14/2022 2:50:01 PM 11/14/2022 2:50:01 PM IVR call: balance Received call for balance for account 10436106 undefined 7 2 29310 78
958595 35366 11/14/2022 2:34:16 PM 11/14/2022 2:34:43 PM IVR call: statement Received call for statement for account 10027965 sent message: 29890 8 2 8085 79
958561 35365 11/14/2022 2:20:49 PM 11/14/2022 2:20:50 PM IVR call: balance Received call for balance for account 10052178 undefined 7 2 13970 78
958560 35364 11/14/2022 2:20:10 PM 11/14/2022 2:20:12 PM IVR call: balance Received call for balance for account 10074381 undefined 7 2 7099 78
958557 35363 11/14/2022 2:18:30 PM 11/14/2022 2:18:31 PM IVR call: balance Received call for balance for account 10052176 undefined 7 2 29309 78
34922 11/14/2022 2:18:16 PM 11/14/2022 2:18:17 PM Refuse and Fire need to be reversed Another thing we are getting billed Fire Refuse and water on account 10170322 on which we are aware of and that we are paying, account 10173054 we are not aware of, how can we get billed same billing on 1 ERF but in different accounts 23 3 29308 5 2 23 4 119 2863
18351 11/14/2022 2:15:58 PM 4/3/2023 12:30:35 PM High Water Usage bill We moved into this house in April 2021, we received a bill in December of R14000 and was explained that the average taken over the time that we've lived in the house. So for a bill of R14000 is impossible. We had a geyser replaced in December for one day. There is no way in one day so much water couldve been spilt. the repaired was done that same day. We would greatly appreciate it if this matter can be resolved asap and have our water and rates back to normal.<div><br></div><div>QRC RESPONSE: Query Closed under ref #36269</div><div>Account adjusted on 03.04.2023 with a leak credit of -R6,095.32 and interest reversal.</div><div>Review the April 2023 statement for the journal transaction</div> 27 3 17844 17 2 23 1 96 4/3/2023 12:30:35 PM 145072 3 1170 3
35357 11/14/2022 2:04:51 PM 11/14/2022 2:04:53 PM Dog Tax I have lodged queries over the last 4 years regarding the charges for dog tax. We have only had one spayed female, which has sadly passed away this year. Previous charges which will need to be reversed was for (as per our January 2022 account was for 1 bitch and 2 dogs) I have been to your Beacon Bay Offices plus written numerous e.mails but each each the full dog taxes are being levied against us and in order for us not to be in arrears on our BCM account we have paid it each year. However we are both non working pensioners and can no longer pay this going forward, especially as we have no dogs on our premises. Kindly delete these charges from our account. A refund would also be greatly appreciated. Thank you for your valued assistance. 23 3 1568 5 2 23 11 72 2885
958531 35362 11/14/2022 2:03:53 PM 11/14/2022 2:03:54 PM IVR call: balance Received call for balance for account 10005671 undefined 7 2 1561 78
35355 11/14/2022 2:03:48 PM 11/14/2022 2:03:51 PM Rates note being charged - Account 10405202 This property we purchased in 2017 and invoices up until March 2021 had rates included on invoice. In April 2021 there were a number of adjustments reflected on this account/invoice and since May 2021 we are no longer being invoiced for rates on account 10405202. Please could you investigate as to what this issue is. Again we have been to Beacon Bay municipality regularly since February following up on this and being advised the query has been logged with rates (email sent). Email we personally sent in July 2022 to Ms. Jali related to this matter with follow up and not changes affected on account. We are fully aware that there is rates due on this property (Bunkers Hill) and were paying until last year when something happened on the billing side. The property value as per March invoice last year is R3 650 000. We look forward to feedback and trust issue can be resolved in due course, so we do not fall further behind in rates. 23 3 29299 5 2 23 8 118 2884
958530 35361 11/14/2022 2:03:33 PM 11/14/2022 2:04:00 PM IVR call: statement Received call for statement for account 20311292 sent message: 29880 8 2 19344 79