Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 961592 | 35704 | 11/16/2022 10:54:48 AM | 11/16/2022 10:55:22 AM | IVR call: statement | Received call for statement for account 10439968 sent message: 30109 | 8 | 2 | 29403 | 79 | ||||||||||||||||||||||||||||||||
| 961590 | 35703 | 11/16/2022 10:52:23 AM | 11/16/2022 10:52:59 AM | IVR call: statement | Received call for statement for account 10421663 sent message: 30108 | 8 | 2 | 8235 | 79 | ||||||||||||||||||||||||||||||||
| 961582 | 35702 | 11/16/2022 10:48:22 AM | 11/16/2022 10:48:23 AM | IVR call: balance | Received call for balance for account 10000986 undefined | 7 | 2 | 9424 | 78 | ||||||||||||||||||||||||||||||||
| 35701 | 11/16/2022 10:45:27 AM | 11/16/2022 10:45:30 AM | water | please split consumption | 6 | 3 | 29402 | 113 | 17 | 2 | 23 | 1 | 112 | 202 | |||||||||||||||||||||||||||
| 961573 | 35700 | 11/16/2022 10:42:31 AM | 11/16/2022 10:42:31 AM | IVR call: balance | Received call for balance for account 10411699 undefined | 7 | 2 | 4454 | 78 | ||||||||||||||||||||||||||||||||
| 961567 | 35699 | 11/16/2022 10:38:05 AM | 11/16/2022 10:38:57 AM | IVR call: statement | Received call for statement for account 10293558 sent message: 30105 | 8 | 2 | 7407 | 79 | ||||||||||||||||||||||||||||||||
| 961559 | 35698 | 11/16/2022 10:37:03 AM | 11/16/2022 10:37:03 AM | IVR call:? | Received call for ? for account 10293558 | 7407 | |||||||||||||||||||||||||||||||||||
| 961556 | 35697 | 11/16/2022 10:35:38 AM | 11/16/2022 10:35:39 AM | IVR call: balance | Received call for balance for account 10416491 undefined | 7 | 2 | 7335 | 78 | ||||||||||||||||||||||||||||||||
| 961553 | 35696 | 11/16/2022 10:34:38 AM | 11/16/2022 10:34:39 AM | IVR call: balance | Received call for balance for account 10416491 undefined | 7 | 2 | 7335 | 78 | ||||||||||||||||||||||||||||||||
| 961539 | 35694 | 11/16/2022 10:30:30 AM | 11/16/2022 10:30:31 AM | IVR call: balance | Received call for balance for account 10011752 undefined | 7 | 2 | 12780 | 78 | ||||||||||||||||||||||||||||||||
| 961524 | 35693 | 11/16/2022 10:26:18 AM | 11/16/2022 10:27:12 AM | IVR call: statement | Received call for statement for account 10200060 sent message: 30104 | 8 | 2 | 24577 | 79 | ||||||||||||||||||||||||||||||||
| 961522 | 35692 | 11/16/2022 10:25:24 AM | 11/16/2022 10:25:25 AM | IVR call: balance | Received call for balance for account 10200060 undefined | 7 | 2 | 24577 | 78 | ||||||||||||||||||||||||||||||||
| 35689 | 11/16/2022 10:23:36 AM | 11/16/2022 10:23:39 AM | Refuse vacant plot | I have, on numerous occassions,emailed and phoned your department, and have visited your Beacon Bay office in this regard. I bought a vacant plot in Jan 2021, and am charged monthly for refuse removal. No refuse accumulates on this VACANT plot! I have, in previous communications, refused to pay this amount, and yet it is still billed, with an accruing interest charge!!!!! Please correct this billing error...I will not pay for a service incorrectly billed to my account. Thank you. | 23 | 3 | 29399 | 5 | 2 | 23 | 4 | 120 | 2900 | ||||||||||||||||||||||||||||
| 961482 | 35691 | 11/16/2022 10:18:00 AM | 11/16/2022 10:18:45 AM | IVR call: statement | Received call for statement for account 10267989 sent message: 30100 | 8 | 2 | 4844 | 79 | ||||||||||||||||||||||||||||||||
| 961480 | 35690 | 11/16/2022 10:17:33 AM | 11/16/2022 10:18:31 AM | IVR call: statement | Received call for statement for account 10375581 sent message: 30099 | 8 | 2 | 29388 | 79 | ||||||||||||||||||||||||||||||||
| 19619 | 11/16/2022 10:04:05 AM | 3/7/2023 9:35:01 AM | water meter reading | consumer disputes reading of meter and elaborates as per attachment<div><br></div><div>QRC Response - journal for water done by billing 2022/10</div><div>Query resolved.</div> | 27 | 3 | 19238 | 16 | 15 | 2 | 23 | 1 | 50 | 3/7/2023 9:35:00 AM | 143694 | 13 | 16 | 13 | |||||||||||||||||||||||
| 35685 | 11/16/2022 10:00:59 AM | 11/16/2022 10:01:02 AM | late termination | transfer of water meter from previous owner to new owner as property was registered in 2018 | 6 | 3 | 29397 | 110 | 4 | 2 | 23 | 1 | 113 | 205 | |||||||||||||||||||||||||||
| 19619 | 11/16/2022 10:00:46 AM | 11/16/2022 10:00:49 AM | water | consumer disputes water readings on account and elaborates as per attachment | 6 | 3 | 19238 | 16 | 15 | 2 | 23 | 1 | 50 | 16 | |||||||||||||||||||||||||||
| 961440 | 35688 | 11/16/2022 10:00:25 AM | 11/16/2022 10:00:26 AM | IVR call: balance | Received call for balance for account 10417660 undefined | 7 | 2 | 29398 | 78 | ||||||||||||||||||||||||||||||||
| 961439 | 35687 | 11/16/2022 9:59:10 AM | 11/16/2022 9:59:11 AM | IVR call: balance | Received call for balance for account 10293414 undefined | 7 | 2 | 5240 | 78 |