Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 962714 | 35801 | 11/17/2022 8:07:00 AM | 11/17/2022 8:07:19 AM | IVR call: statement | Received call for statement for account 10361264 sent message: 30171 | 8 | 2 | 13139 | 79 | ||||||||||||||||||||||||||||||||
| 962708 | 35800 | 11/17/2022 8:04:00 AM | 11/17/2022 8:04:00 AM | IVR call: balance | Received call for balance for account 70044642 undefined | 7 | 2 | 29427 | 78 | ||||||||||||||||||||||||||||||||
| 962697 | 35799 | 11/17/2022 7:57:03 AM | 11/17/2022 7:57:04 AM | IVR call: balance | Received call for balance for account 10441504 undefined | 7 | 2 | 29429 | 78 | ||||||||||||||||||||||||||||||||
| 962691 | 35798 | 11/17/2022 7:56:17 AM | 11/17/2022 7:56:50 AM | IVR call: statement | Received call for statement for account 10416182 sent message: 30165 | 8 | 2 | 29428 | 79 | ||||||||||||||||||||||||||||||||
| 962686 | 35797 | 11/17/2022 7:55:12 AM | 11/17/2022 7:55:13 AM | IVR call: balance | Received call for balance for account 70044642 undefined | 7 | 2 | 29427 | 78 | ||||||||||||||||||||||||||||||||
| 962667 | 35796 | 11/17/2022 7:51:12 AM | 11/17/2022 7:51:13 AM | IVR call: balance | Received call for balance for account 20087234 undefined | 7 | 2 | 5626 | 78 | ||||||||||||||||||||||||||||||||
| 962663 | 35795 | 11/17/2022 7:51:09 AM | 11/17/2022 7:51:11 AM | IVR call: balance | Received call for balance for account 70044642 undefined | 7 | 2 | 29427 | 78 | ||||||||||||||||||||||||||||||||
| 962647 | 35794 | 11/17/2022 7:48:37 AM | 11/17/2022 7:48:37 AM | IVR call:? | Received call for ? for account 10439154 | 24427 | |||||||||||||||||||||||||||||||||||
| 35792 | 11/17/2022 7:47:26 AM | 1/9/2023 1:20:30 PM | water | I write to express the problem I am experiencing with regard to the municipality billing system and resolution of problem issues.<div><br></div><div>First it was a water quiry that was never resolved for years followed by unrealistically high water charges.</div><div><br></div><div>I have hired people to fix water leaks but I continue to lose water . </div><div>The municipality had once sent a technician to remove and replace a leaking water meter from my house. No one knew for how long the meter had been leaking.</div><div>I have paid large amounts of money to the municipality due to this problem.</div><div>I am a 66 year old pensioner. I have no more strength to continue working hard </div><div>Please help me .</div><div><br></div><div>Hoping to hear from you soon.</div><div>Yours sincerely</div><div>Mzwandile Ngcivana.</div><div><br></div><div>QRC Response: Consumer promised to resend the Plumbers reports.Email sent to meter reading for check reading last reading 12/2021.</div><div>QRC Response :DATE 09/01/2023</div><div>READING UPDATED ,LEAK LETTER UPLOADED.</div><div>OVER READ READING TO CHARGE FIRST BEFORE IT CAN BE USED AS AN AVERAGE FOR LEAK CREDIT.</div> | 30 | 3 | 29426 | 12 | 17 | 2 | 23 | 1 | 96 | 12 | 12 | ||||||||||||||||||||||||||
| 962634 | 35793 | 11/17/2022 7:41:56 AM | 11/17/2022 7:41:57 AM | IVR call: balance | Received call for balance for account 10021859 undefined | 7 | 2 | 21403 | 78 | ||||||||||||||||||||||||||||||||
| 962616 | 35791 | 11/17/2022 7:33:28 AM | 11/17/2022 7:33:30 AM | IVR call: balance | Received call for balance for account 10034164 undefined | 7 | 2 | 5602 | 78 | ||||||||||||||||||||||||||||||||
| 962615 | 35790 | 11/17/2022 7:32:40 AM | 11/17/2022 7:32:55 AM | IVR call: meter-reading | Received call for meter-reading for account 10424364 Meter reading: [867] Meter type: [water] | 10 | 2 | 27603 | 81 | ||||||||||||||||||||||||||||||||
| 23654 | 11/17/2022 7:17:15 AM | 11/17/2022 7:17:17 AM | Water query | Water billing done one meter number 161201285 when the actual meter that is in the property is meter number 161200775. | 5 | 2 | 24049 | 34 | 77 | 34 | |||||||||||||||||||||||||||||||
| 35789 | 11/17/2022 7:07:59 AM | 11/17/2022 7:08:02 AM | WATER | DUPLICATION OF METERS PLEASE CLOSE ONE. | 6 | 3 | 29425 | 114 | 17 | 2 | 23 | 1 | 112 | 201 | |||||||||||||||||||||||||||
| 962560 | 35788 | 11/17/2022 7:04:51 AM | 11/17/2022 7:04:52 AM | IVR call: balance | Received call for balance for account 10374417 undefined | 7 | 2 | 25015 | 78 | ||||||||||||||||||||||||||||||||
| 962556 | 35787 | 11/17/2022 7:04:00 AM | 11/17/2022 7:04:01 AM | IVR call: balance | Received call for balance for account 10374417 undefined | 7 | 2 | 25015 | 78 | ||||||||||||||||||||||||||||||||
| 962553 | 35786 | 11/17/2022 7:02:35 AM | 11/17/2022 7:02:36 AM | IVR call: balance | Received call for balance for account 10374373 undefined | 7 | 2 | 8639 | 78 | ||||||||||||||||||||||||||||||||
| 962552 | 35785 | 11/17/2022 7:02:05 AM | 11/17/2022 7:02:06 AM | IVR call: balance | Received call for balance for account 10009594 undefined | 7 | 2 | 3931 | 78 | ||||||||||||||||||||||||||||||||
| 34598 | 11/17/2022 7:01:34 AM | 11/17/2022 7:01:38 AM | water query | please check this acc as it was not read since 2020.06 now the meter has changed and the water is high on the September statement please assist | 6 | 3 | 29020 | 145 | 4 | 2 | 23 | 1 | 113 | 780 | |||||||||||||||||||||||||||
| 962544 | 35784 | 11/17/2022 6:54:49 AM | 11/17/2022 6:54:50 AM | IVR call: balance | Received call for balance for account 10363790 undefined | 7 | 2 | 27747 | 78 |