Conversations

Total Items: 106116

LatestCall	Customer	CreatedAt	UpdatedAt	Subject	Description	Disposition	ConversationType	Account	OpenedBy	AssignedTo	Region	Department	Category	Subcategory	Creator	Updator
	35947	11/18/2022 5:27:36 PM	11/18/2022 5:27:39 PM	Water Query	Hi Consumption on the account	6	3	29488	9	15	2	23	1	50	9		Edit \| Details \| Delete
964858	35948	11/18/2022 5:26:11 PM	11/18/2022 5:26:12 PM	IVR call: balance	Received call for balance for account 10354253 undefined	7	2	22073					78				Edit \| Details \| Delete
964816	35946	11/18/2022 4:25:34 PM	11/18/2022 4:25:35 PM	IVR call: balance	Received call for balance for account 10421098 undefined	7	2	29369					78				Edit \| Details \| Delete
964755	35945	11/18/2022 3:53:39 PM	11/18/2022 3:53:40 PM	IVR call: balance	Received call for balance for account 10208770 undefined	7	2	9520					78				Edit \| Details \| Delete
964738	35944	11/18/2022 3:41:31 PM	11/18/2022 3:41:53 PM	IVR call: statement	Received call for statement for account 10417264 sent message: 30333	8	2	29487					79				Edit \| Details \| Delete
964719	35942	11/18/2022 3:30:30 PM	11/18/2022 3:30:31 PM	IVR call: balance	Received call for balance for account 10115446 undefined	7	2	29486					78				Edit \| Details \| Delete
964691	35941	11/18/2022 2:53:30 PM	11/18/2022 2:53:31 PM	IVR call:?	Received call for ? for account 10118589			5476									Edit \| Details \| Delete
964668	35940	11/18/2022 2:34:20 PM	11/18/2022 2:34:20 PM	IVR call: balance	Received call for balance for account 20134741 undefined	7	2	10314					78				Edit \| Details \| Delete
	35939	11/18/2022 2:23:23 PM	3/12/2023 12:58:40 PM	Water Interim Reading Reversal	Meter No. 2016090535 had been changed with a new meter No. 212097452 in March 2022. I am still getting 60 kl interim billed for the old meter every month ever since. Please Credit R 27,480.92 Interim Charges and R 377.93 Interest as on 22 Oct 2022. The last Invoice is attached. Thank you<div><br></div><div>Kindly reverse R 906.10 the interest on arrears from March 2022 to January 2023. I have been paying the correct monthly dues before due date. I did not pay the arrear interest as I was wrongly charged 60kl interim water every month for my old water meter which was replaced. (This part of information is from query ref#94177 which was closed as two queries was opened under the same account number). Kindly attend to this component as well.</div>	23	3	24950		17	2	23	1	112	2915	214	Edit \| Details \| Delete
964597	35938	11/18/2022 1:52:29 PM	11/18/2022 1:52:30 PM	IVR call: balance	Received call for balance for account 10013805 undefined	7	2	3930					78				Edit \| Details \| Delete
964587	35937	11/18/2022 1:47:19 PM	11/18/2022 1:47:38 PM	IVR call: statement	Received call for statement for account 10426558 sent message: 30329	8	2	29485					79				Edit \| Details \| Delete
	35924	11/18/2022 1:34:15 PM	11/18/2022 1:34:18 PM	Excessive water charge - Ref 48819	Good Day Reference no.48819 - Acc 10016924 Statement date 2022/03/25 On this statement there are 2 water charges which relate to 2 different meters. For the original meter no. 160416460 there is a charge for 237KL which equates to R52 734.94. The reading period is from 22/10/2021 to 25/11/2021. There 2nd charge is for meter no. 212080417 for 19KL which equates to R406.02. The reading period is from 25/11/2021 to 18/02/2022. The reading of 237KL from 22/10/2021 to 25/11/2021 is IMPOSSIBLE. We have never ever consumed so much water. I logged a call on the 6th of May with Thembi. The reference no. for this call is 48819. I had tried on numerous occasions prior to this date to get through to the call center, but to no avail. I have also sent emails numerous times to try to follow-up on this query but have received no feedback. Please find attached a schedule of the water consumption from 2020 to date. You will notice that the monthly consumption is nowhere near the 237KL that was charged on this statement. Please could you review this query and rectify this error. There must have been some or other mix up with the reading when the meter was changed. Perhaps instead of the reading being captured as 620 it was captured as 820? There is simply no way that 237KL of water was used in one month. Please revert back to me ASAP. Thank you Kind regards Antony Maliekal	23	3	22181		17	2	23	1	112	2914		Edit \| Details \| Delete
964532	35936	11/18/2022 1:18:28 PM	11/18/2022 1:18:29 PM	IVR call: balance	Received call for balance for account 20429791 undefined	7	2	6207					78				Edit \| Details \| Delete
964531	35935	11/18/2022 1:16:59 PM	11/18/2022 1:17:00 PM	IVR call: balance	Received call for balance for account 10389761 undefined	7	2	4231					78				Edit \| Details \| Delete
964520	35934	11/18/2022 1:10:23 PM	11/18/2022 1:10:54 PM	IVR call: statement	Received call for statement for account 10425772 sent message: 30318	8	2	16339					79				Edit \| Details \| Delete
964505	35933	11/18/2022 1:04:23 PM	11/18/2022 1:04:43 PM	IVR call: meter-reading	Received call for meter-reading for account 10022221 Meter reading: [194] Meter type: [water]	10	2	5892					81				Edit \| Details \| Delete
	18918	11/18/2022 12:46:58 PM	11/18/2022 12:47:01 PM	Water incorrectly charged	October account for 10374245 was incorrectly overcharged water. Here reading taken today: 10179993 Meter# 150104946. After for 4 months only charging interim charge	23	3	29483		17	2	23	1	111	1273		Edit \| Details \| Delete
964452	35932	11/18/2022 12:46:03 PM	11/18/2022 12:46:04 PM	IVR call: balance	Received call for balance for account 10426448 undefined	7	2	9485					78				Edit \| Details \| Delete
964429	35931	11/18/2022 12:33:50 PM	11/18/2022 12:33:52 PM	IVR call: balance	Received call for balance for account 10291994 undefined	7	2	14465					78				Edit \| Details \| Delete
964413	35930	11/18/2022 12:24:56 PM	11/18/2022 12:24:56 PM	IVR call: balance	Received call for balance for account 10242677 undefined	7	2	13788					78				Edit \| Details \| Delete