Good Day
Reference no.48819 - Acc 10016924 Statement date 2022/03/25
On this statement there are 2 water charges which relate to 2 different meters.
For the original meter no. 160416460 there is a charge for 237KL which equates to R52 734.94. The reading period is from 22/10/2021 to 25/11/2021.
There 2nd charge is for meter no. 212080417 for 19KL which equates to R406.02. The reading period is from 25/11/2021 to 18/02/2022.
The reading of 237KL from 22/10/2021 to 25/11/2021 is IMPOSSIBLE. We have never ever consumed so much water.
I logged a call on the 6th of May with Thembi. The reference no. for this call is 48819. I had tried on numerous occasions prior to this date to get through to the call center, but to no avail. I have also sent emails numerous times to try to follow-up on this query but have received no feedback.
Please find attached a schedule of the water consumption from 2020 to date. You will notice that the monthly consumption is nowhere near the 237KL that was charged on this statement.
Please could you review this query and rectify this error. There must have been some or other mix up with the reading when the meter was changed. Perhaps instead of the reading being captured as 620 it was captured as 820? There is simply no way that 237KL of water was used in one month.
Please revert back to me ASAP.
Thank you
Kind regards
Antony Maliekal