Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 968103 | 36163 | 11/22/2022 8:34:20 AM | 11/22/2022 8:34:21 AM | IVR call: balance | Received call for balance for account 10374948 undefined | 7 | 2 | 14189 | 78 | ||||||||||||||||||||||||||||||||
| 968100 | 36162 | 11/22/2022 8:33:40 AM | 11/22/2022 8:33:40 AM | IVR call: balance | Received call for balance for account 10424485 undefined | 7 | 2 | 4375 | 78 | ||||||||||||||||||||||||||||||||
| 36160 | 11/22/2022 8:32:01 AM | 11/22/2022 8:32:03 AM | Water Query | Staff reported water billing query, please see June 2022 | 6 | 3 | 29608 | 120 | 15 | 4 | 23 | 1 | 50 | 218 | |||||||||||||||||||||||||||
| 36157 | 11/22/2022 8:24:06 AM | 11/22/2022 8:24:07 AM | Water Query | Staff reported High water consumption, please see on December 2020. | 6 | 3 | 29605 | 120 | 15 | 4 | 23 | 1 | 50 | 218 | |||||||||||||||||||||||||||
| 36158 | 11/22/2022 8:18:55 AM | 11/22/2022 8:18:58 AM | six months policy | six months policy adjustment to be done for the period of 2010 till 2022- 05 | 6 | 3 | 29606 | 110 | 15 | 2 | 23 | 1 | 101 | 205 | |||||||||||||||||||||||||||
| 968084 | 36159 | 11/22/2022 8:17:58 AM | 11/22/2022 8:17:59 AM | IVR call: balance | Received call for balance for account 10072602 undefined | 7 | 2 | 23333 | 78 | ||||||||||||||||||||||||||||||||
| 36155 | 11/22/2022 8:17:15 AM | 12/6/2022 7:28:17 AM | Owner deceased and documents submitted to counter service | Spoke to Consumer at the Robbie de Lange hall in Greenfields and she said that account is a deceased account and they submitted documents to office in CBD. Lady name is Thembisa and cell no is 0837617151<div><br></div><div>Feedback and response from Write off section: Write off was done on 26 June 2022 and years before excluding water.</div><div>QRC RESPONSE: 6 MONTH POLICY 201911/202102 done 25.11.22</div><div>Journal done pending authorization.</div><br/><b>Journal Amount</b>: [114870.88] | 27 | 3 | 29602 | 10 | 15 | 2 | 23 | 1 | 101 | 12/6/2022 7:28:10 AM | 140252 | 2 | 10 | 2 | |||||||||||||||||||||||
| 36155 | 11/22/2022 8:16:46 AM | 12/6/2022 7:25:27 AM | Owner deceased and documents submitted to counter service | Spoke to Consumer at the Robbie de Lange hall in Greenfields and she said that account is a deceased account and they submitted documents to office in <div><br></div><div>Feedback and response from Write off section: Write off was done on 26 June 2022 and years before excluding water.<div>QRC RESPONSE: 6 MONTH POLICY 201911/202102 done 25.11.22</div><div>Journal done pending authorization.. Lady name is Thembisa and cell no is 0837617151</div></div><br/><b>Journal Number</b>: [141928]<br/><b>Journal Amount</b>: [114870.88] | 27 | 3 | 29602 | 10 | 15 | 2 | 23 | 1 | 101 | 12/6/2022 7:25:21 AM | 140256 | 2 | 10 | 2 | |||||||||||||||||||||||
| 36154 | 11/22/2022 8:09:29 AM | 11/22/2022 8:09:31 AM | Water Query | Staff reported high water consumption, please see from Feb 2021. | 6 | 3 | 29601 | 120 | 15 | 4 | 23 | 1 | 50 | 218 | |||||||||||||||||||||||||||
| 968073 | 36156 | 11/22/2022 8:08:35 AM | 11/22/2022 8:08:53 AM | IVR call: statement | Received call for statement for account 10280393 sent message: 30808 | 8 | 2 | 18071 | 79 | ||||||||||||||||||||||||||||||||
| 968069 | 36153 | 11/22/2022 8:07:08 AM | 11/22/2022 8:07:46 AM | IVR call: statement | Received call for statement for account 10103700 sent message: 30807 | 8 | 2 | 17574 | 79 | ||||||||||||||||||||||||||||||||
| 36152 | 11/22/2022 8:04:35 AM | 5/31/2023 8:27:37 AM | Water Query | Staff has a water query, please see from March 2021<div><br></div><div>Query Closed due to insufficient information provided. Accounts are charged based on recorded usage.</div><div>If consumption is increasing, advise the customer to have the premises assessed for any potential leaks, then log a query thereafter based on the findings with supporting documentation..</div> | 27 | 3 | 29599 | 120 | 15 | 2 | 23 | 1 | 50 | 5/31/2023 8:27:37 AM | 3 | 218 | 3 | ||||||||||||||||||||||||
| 36151 | 11/22/2022 7:58:31 AM | 11/22/2022 7:58:32 AM | Water Query | Staff has a query on water billing, please see May and June 2020. | 6 | 3 | 29597 | 120 | 15 | 4 | 23 | 1 | 50 | 218 | |||||||||||||||||||||||||||
| 36150 | 11/22/2022 7:52:26 AM | 11/22/2022 7:52:28 AM | WATER QUERY | Staff has a query on water billing from March 2021. | 6 | 3 | 29595 | 120 | 15 | 4 | 23 | 1 | 50 | 218 | |||||||||||||||||||||||||||
| 36149 | 11/22/2022 7:47:29 AM | 11/22/2022 7:47:31 AM | WATER QUERY | Staff is querying November and December 2020 water billing. | 6 | 3 | 29593 | 120 | 15 | 2 | 23 | 1 | 50 | 218 | |||||||||||||||||||||||||||
| 36148 | 11/22/2022 7:36:50 AM | 11/22/2022 7:36:51 AM | Water Query | Staff has reported water query, please see Oct 2021. | 6 | 3 | 29590 | 120 | 15 | 4 | 23 | 1 | 50 | 218 | |||||||||||||||||||||||||||
| 36146 | 11/22/2022 7:30:46 AM | 11/22/2022 7:30:47 AM | WATER QUERY | Staff reported water query, please see April 2021. | 6 | 3 | 29588 | 120 | 15 | 4 | 23 | 1 | 101 | 218 | |||||||||||||||||||||||||||
| 968011 | 36147 | 11/22/2022 7:30:14 AM | 11/22/2022 7:30:14 AM | IVR call:? | Received call for ? for account 10043451 | 29584 | |||||||||||||||||||||||||||||||||||
| 36144 | 11/22/2022 7:26:26 AM | 11/22/2022 7:26:27 AM | Water Query | Staff has reported Water query, please see from Nov 2020. | 6 | 3 | 29586 | 120 | 17 | 2 | 23 | 1 | 111 | 218 | |||||||||||||||||||||||||||
| 968000 | 36145 | 11/22/2022 7:26:08 AM | 11/22/2022 7:26:29 AM | IVR call: statement | Received call for statement for account 10066023 sent message: 30799 | 8 | 2 | 1563 | 79 |