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EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Customer
36155
LatestTicket
CreatedAt
11/22/2022 8:16:46 AM
UpdatedAt
12/6/2022 7:25:27 AM
Subject
Owner deceased and documents submitted to counter service
Description
Spoke to Consumer at the Robbie de Lange hall in Greenfields and she said that account is a deceased account and they submitted documents to office in&nbsp;<div><br></div><div>Feedback and response from Write off section: Write off was done on 26 June 2022 and years before excluding water.<div>QRC RESPONSE: 6 MONTH POLICY 201911/202102 done 25.11.22</div><div>Journal done pending authorization.. Lady name is Thembisa and cell no is 0837617151</div></div><br/><b>Journal Number</b>: [141928]<br/><b>Journal Amount</b>: [114870.88]
Priority
Disposition
27
ConversationType
3
Parent
Account
29602
OpenedBy
10
AssignedTo
15
Region
2
Department
23
QueryType
SubQueryType
Escalation
EscalationCron
History
CreatedBy
UpdatedBy
Category
1
Subcategory
101
CreatedBy1
UpdatedBy1
ResolvedAt
12/6/2022 7:25:21 AM
Thread
140256
ResolvedBy
2
WasCreatedByCustomer
HasIvrcall
Creator
10
Updator
2
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