Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 36181 | 11/22/2022 9:25:33 AM | 11/22/2022 9:25:36 AM | Stolen copper pipes | Copper pipes were stolen during loadshedding at night on 3 October. No-one was home. Only noticed leaking water after a few days. Water usage went from 1Kl per month to 17Kl. | 23 | 3 | 29637 | 17 | 2 | 23 | 1 | 96 | 2928 | ||||||||||||||||||||||||||||
| 36183 | 11/22/2022 9:20:43 AM | 11/22/2022 9:20:44 AM | Water Query | Staff has a water billing query, please see August billing. | 6 | 3 | 29640 | 120 | 15 | 2 | 23 | 1 | 50 | 218 | |||||||||||||||||||||||||||
| 968163 | 36182 | 11/22/2022 9:17:12 AM | 11/22/2022 9:17:13 AM | IVR call: balance | Received call for balance for account 10264686 undefined | 7 | 2 | 29639 | 78 | ||||||||||||||||||||||||||||||||
| 36180 | 11/22/2022 9:15:37 AM | 11/22/2022 9:15:39 AM | Water query | Staff reported water query from March 2022, please see. | 6 | 3 | 29636 | 120 | 15 | 3 | 23 | 1 | 50 | 218 | |||||||||||||||||||||||||||
| 36179 | 11/22/2022 9:15:31 AM | 11/22/2022 9:15:34 AM | water | consumer brought photo of meter it different from meter on the system.. | 6 | 3 | 29635 | 110 | 17 | 2 | 23 | 1 | 112 | 205 | |||||||||||||||||||||||||||
| 36178 | 11/22/2022 9:13:52 AM | 11/22/2022 9:14:02 AM | High water charges | Kindly note the debtor has been billed high amounts since Jan 2022... Please investigate | 6 | 3 | 29633 | 72 | 15 | 2 | 23 | 1 | 50 | 73 | 73 | ||||||||||||||||||||||||||
| 3938 | 11/22/2022 9:08:38 AM | 11/23/2022 12:49:35 PM | waterworks repaired a leaking stop cock on consumer side | 100% credit adjustment done on 22/11/2022, journal waiting to be authorized<br><b>Journal Number</b>: [059000]<div><br></div><div>An addition credit of -R11,618.57 (including vat and interest) has been passed for the Nov 2021 billing as per the March 2022 recommendation from waterworks</div><div>The adjustment will reflect on the Nov 2022 statement and debt balance as at 23.11.2022 is reduced to R 85,754.61</div><div><br></div><div>All leak queries has now been resolved</div><br/><b>Journal Amount</b>: [-R11,618.57] | 27 | 3 | 3337 | 11 | 17 | 2 | 23 | 1 | 96 | 11/23/2022 12:49:27 PM | 3 | 11 | 3 | ||||||||||||||||||||||||
| 36176 | 11/22/2022 9:08:16 AM | 11/22/2022 9:08:19 AM | Water Query | Staff reported high water billing, please see from Aug 2021 | 6 | 3 | 29629 | 120 | 15 | 2 | 23 | 1 | 50 | 218 | |||||||||||||||||||||||||||
| 36175 | 11/22/2022 9:03:34 AM | 11/22/2022 9:03:35 AM | Water Query | water query reported, Please see from Feb 2022. | 6 | 3 | 29627 | 120 | 15 | 3 | 23 | 1 | 50 | 218 | |||||||||||||||||||||||||||
| 36169 | 11/22/2022 8:58:16 AM | 11/22/2022 8:58:17 AM | Rates Rebate | Spoke to consumer at the Robbie de Lange hall on 16.11.22 and she complained that she has has not received any feedback regarding this query of rates rebate.<div>Her cell no. 082 8760838 and also she mentioned she has called numerous times for 043 705 3249 and spoke to Batadwa on this number with no luck resolving. </div> | 23 | 3 | 29619 | 10 | 2 | 1 | 8 | 62 | 10 | ||||||||||||||||||||||||||||
| 36174 | 11/22/2022 8:58:15 AM | 11/22/2022 8:58:16 AM | Water Query | High Water billing reported, please see from 2020/10 | 6 | 3 | 29625 | 120 | 15 | 2 | 23 | 1 | 50 | 218 | |||||||||||||||||||||||||||
| 968121 | 36172 | 11/22/2022 8:54:16 AM | 11/22/2022 8:54:17 AM | IVR call: balance | Received call for balance for account 10408718 undefined | 7 | 2 | 15334 | 78 | ||||||||||||||||||||||||||||||||
| 36171 | 11/22/2022 8:52:00 AM | 11/22/2022 8:52:01 AM | Water Query | Staff complains of high water consumption, there is no leak , please see from Feb 2021. | 6 | 3 | 29622 | 120 | 15 | 4 | 23 | 1 | 101 | 218 | |||||||||||||||||||||||||||
| 36168 | 11/22/2022 8:48:30 AM | 11/22/2022 8:48:33 AM | Water Account | Account was all corrected to BO Mabentsela but can't get the rates figures as it still says under Own haven | 23 | 3 | 29591 | 17 | 2 | 23 | 1 | 112 | 2927 | ||||||||||||||||||||||||||||
| 36170 | 11/22/2022 8:45:20 AM | 11/22/2022 8:45:22 AM | WATER QUERY | Staff reported a water billing query, please see from Feb 2022. | 6 | 3 | 29620 | 120 | 15 | 2 | 23 | 1 | 50 | 218 | |||||||||||||||||||||||||||
| 36166 | 11/22/2022 8:41:28 AM | 11/22/2022 8:41:29 AM | Water query | Staff had a water billing problem, please see September 2020. | 6 | 3 | 29614 | 120 | 15 | 2 | 23 | 1 | 50 | 218 | |||||||||||||||||||||||||||
| 36167 | 11/22/2022 8:39:12 AM | 11/22/2022 8:39:59 AM | Water Query | Plumbers attached, consumer had a burst pipe and fixed the leak. | 23 | 3 | 29616 | 144 | 17 | 3 | 23 | 1 | 96 | 778 | 778 | ||||||||||||||||||||||||||
| 36164 | 11/22/2022 8:35:44 AM | 11/22/2022 8:35:45 AM | Water Query | Water billing query reported, please see Jan 2022. | 6 | 3 | 29612 | 120 | 15 | 2 | 23 | 1 | 50 | 218 | |||||||||||||||||||||||||||
| 36161 | 11/22/2022 8:35:36 AM | 11/22/2022 8:35:39 AM | water | please apply six months policy | 6 | 3 | 29610 | 113 | 15 | 2 | 23 | 1 | 101 | 202 | |||||||||||||||||||||||||||
| 968106 | 36165 | 11/22/2022 8:35:32 AM | 11/22/2022 8:35:33 AM | IVR call: balance | Received call for balance for account 10169561 undefined | 7 | 2 | 6220 | 78 |