Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 969445 | 36299 | 11/23/2022 11:49:39 AM | 11/23/2022 11:49:40 AM | IVR call: balance | Received call for balance for account 10021135 undefined | 7 | 2 | 15284 | 78 | ||||||||||||||||||||||||||||||||
| 969443 | 36298 | 11/23/2022 11:46:10 AM | 11/23/2022 11:46:11 AM | IVR call: balance | Received call for balance for account 10244319 undefined | 7 | 2 | 14919 | 78 | ||||||||||||||||||||||||||||||||
| 969442 | 36297 | 11/23/2022 11:44:41 AM | 11/23/2022 11:45:17 AM | IVR call: meter-reading | Received call for meter-reading for account 10244319 Meter reading: [01025657006] Meter type: [electric] | 10 | 2 | 14919 | 81 | ||||||||||||||||||||||||||||||||
| 969437 | 36296 | 11/23/2022 11:34:55 AM | 11/23/2022 11:34:55 AM | IVR call: balance | Received call for balance for account 10138683 undefined | 7 | 2 | 13004 | 78 | ||||||||||||||||||||||||||||||||
| 969436 | 36295 | 11/23/2022 11:30:22 AM | 11/23/2022 11:30:43 AM | IVR call: statement | Received call for statement for account 10020719 sent message: 30988 | 8 | 2 | 8521 | 79 | ||||||||||||||||||||||||||||||||
| 15694 | 11/23/2022 11:29:34 AM | 11/23/2022 11:30:56 AM | plumbers letter | plumbers letter for a fixed leak submitted | 6 | 3 | 14941 | 110 | 17 | 2 | 23 | 1 | 96 | 205 | 205 | ||||||||||||||||||||||||||
| 969432 | 36294 | 11/23/2022 11:27:25 AM | 11/23/2022 11:27:43 AM | IVR call: statement | Received call for statement for account 10072740 sent message: 30985 | 8 | 2 | 5881 | 79 | ||||||||||||||||||||||||||||||||
| 969407 | 36293 | 11/23/2022 11:04:21 AM | 11/23/2022 11:04:22 AM | IVR call: balance | Received call for balance for account 10028533 undefined | 7 | 2 | 873 | 78 | ||||||||||||||||||||||||||||||||
| 969391 | 36292 | 11/23/2022 10:45:21 AM | 11/23/2022 10:45:22 AM | IVR call: balance | Received call for balance for account 10013380 undefined | 7 | 2 | 6370 | 78 | ||||||||||||||||||||||||||||||||
| 969390 | 36291 | 11/23/2022 10:43:54 AM | 11/23/2022 10:43:55 AM | IVR call: balance | Received call for balance for account 10169561 undefined | 7 | 2 | 6220 | 78 | ||||||||||||||||||||||||||||||||
| 22713 | 11/23/2022 10:29:26 AM | 5/29/2023 1:43:42 PM | Water query | Consumer had a leak <div><br></div><div>attached is water works report</div><div>QRC RESPONSE:</div><div>Leak credit journal adjustment done for 202203-202211, average 32kl.</div><br/><b>Journal Number</b>: [603073]<br/><b>Journal Amount</b>: [-R511,787.39] | 27 | 3 | 22756 | 167 | 17 | 2 | 23 | 1 | 96 | 5/29/2023 1:43:34 PM | 145330 | 3 | 893 | 3 | |||||||||||||||||||||||
| 969349 | 36290 | 11/23/2022 10:27:22 AM | 11/23/2022 10:27:40 AM | IVR call: statement | Received call for statement for account 10272705 sent message: 30977 | 8 | 2 | 16099 | 79 | ||||||||||||||||||||||||||||||||
| 969345 | 36289 | 11/23/2022 10:25:24 AM | 11/23/2022 10:25:25 AM | IVR call: balance | Received call for balance for account 10067418 undefined | 7 | 2 | 5294 | 78 | ||||||||||||||||||||||||||||||||
| 969338 | 36288 | 11/23/2022 10:20:42 AM | 11/23/2022 10:20:59 AM | IVR call: statement | Received call for statement for account 10272705 sent message: 30976 | 8 | 2 | 16099 | 79 | ||||||||||||||||||||||||||||||||
| 969335 | 36287 | 11/23/2022 10:07:35 AM | 11/23/2022 10:07:36 AM | IVR call: balance | Received call for balance for account 10244369 undefined | 7 | 2 | 5941 | 78 | ||||||||||||||||||||||||||||||||
| 969323 | 36286 | 11/23/2022 10:03:20 AM | 11/23/2022 10:03:21 AM | IVR call: balance | Received call for balance for account 10423722 undefined | 7 | 2 | 23096 | 78 | ||||||||||||||||||||||||||||||||
| 969308 | 36285 | 11/23/2022 9:55:01 AM | 11/23/2022 9:55:03 AM | IVR call: balance | Received call for balance for account 10027058 undefined | 7 | 2 | 5963 | 78 | ||||||||||||||||||||||||||||||||
| 969268 | 36284 | 11/23/2022 9:22:56 AM | 11/23/2022 9:22:57 AM | IVR call: balance | Received call for balance for account 10411917 undefined | 7 | 2 | 9922 | 78 | ||||||||||||||||||||||||||||||||
| 969262 | 36283 | 11/23/2022 9:18:26 AM | 11/23/2022 9:19:10 AM | IVR call: statement | Received call for statement for account 10411917 sent message: 30973 | 8 | 2 | 9922 | 79 | ||||||||||||||||||||||||||||||||
| 36282 | 11/23/2022 9:17:50 AM | 11/23/2022 9:17:53 AM | WATER QUERY | Consumer has been charged in September 2022 reading dates 11/2020 to 08/2022<div><br></div><div>Please assist with 6 months policy </div> | 6 | 3 | 29680 | 167 | 15 | 2 | 23 | 1 | 101 | 893 |