Conversations

Total Items: 106116

EscalationLevel LatestCall LatestChat LatestSms LatestEmail LatestFax Campaign IsOpen Customer LatestTicket CreatedAt UpdatedAt Subject Description Priority Disposition ConversationType Parent Account OpenedBy AssignedTo Region Department QueryType SubQueryType Escalation EscalationCron History CreatedBy UpdatedBy Category Subcategory CreatedBy1 UpdatedBy1 ResolvedAt Thread ResolvedBy WasCreatedByCustomer HasIvrcall Creator Updator
972703 36701 11/27/2022 7:33:34 AM 11/27/2022 7:33:35 AM IVR call: balance Received call for balance for account 10022665 undefined 7 2 14274 78
972697 36700 11/27/2022 7:32:30 AM 11/27/2022 7:32:31 AM IVR call: balance Received call for balance for account 10022665 undefined 7 2 14274 78
36698 11/27/2022 7:23:07 AM 11/27/2022 7:23:09 AM Late termination I wish to inform you that the above property has been sold to a Dr Mafuya on 7.11.2022 . My account number is 10003472 for purposes of dicontinuing Rates, Light and Water payments etc.&nbsp;<div>Kindly arrange an account to 7.11.2022, allowing for initial deposit etc.</div><div>I will need confirmation that you have received this letter, and would appreciate an early reply.</div><div><br></div><div>Yours faithfully</div> 23 3 29780 20 5 2 23 6 122 20
972683 36697 11/27/2022 7:09:41 AM 11/27/2022 7:09:42 AM IVR call: balance Received call for balance for account 10024379 undefined 7 2 3935 78
36695 11/27/2022 6:43:46 AM 3/13/2023 10:43:08 AM Services to be terminated Good Day<div>We would like to deactivate our BCM Account:10361718, The property has been sold and transferred to the new owner.<br></div><div>Kindly assist us in this regard.&nbsp;<br></div><div>We hope that our request will receive your favourable attention.<br></div><div>Kind regards<br></div><div><br></div><div>Mr LG &amp; Mrs G Siqwana</div><div>083 758 2705 / 060 476 0518</div><div><br></div><div>QRC RESPONSE: Query Closed</div><div>Acc: 10361718 has been terminated and finalized in Feb 2023.</div><div>Should there be a refund due, kindly forward the below required documents to VuyokaziYa@buffalocity.gov.za to request a refund:<br></div><div>1. A letter from the lawyers who did the transfer of the property. It should state that credit balance may be paid into the account holder’s bank account</div><div>2. Bank confirmation letter or 1 month stamped bank statement</div> 27 3 29774 20 5 2 23 6 122 3/13/2023 10:43:08 AM 144111 3 20 3
36694 11/27/2022 6:43:43 AM 11/27/2022 6:44:19 AM CHANGE OF OWNERSHIP Hi&nbsp;<div><br></div><div>Please urgently assist in finalising the water on account 10424424 for 8 Mile Inv 29 (Pty) Ltd as the property was registered to SA Omipidan account 10425059 on 13 August 2020.</div><div><br></div><div>The property has been resold and clearance has been requested.</div><div><br></div><div>Thanks</div><div>Barry</div> 6 3 29773 18 5 2 23 6 122 18 18
972649 36693 11/27/2022 6:40:19 AM 11/27/2022 6:40:20 AM IVR call: balance Received call for balance for account 10020026 undefined 7 2 6450 78
36690 11/27/2022 6:33:03 AM 11/27/2022 6:34:14 AM DUPLICATE CHARGE IN WATER Good Morning<div>&nbsp;</div><div>I have not been able to reactivate the online viewing of our monthly BCM account as I do not receive the OTP sms, so have not had a statement in a couple of months.&nbsp;</div><div>&nbsp;</div><div>It has come to my attention after receiving the last 2 months statements, that we have in fact been billed for 2 water meters since they installed the new meters months ago.&nbsp;</div><div>&nbsp;</div><div>Statement shows:</div><div>Meter-no 160206369 – always with an interim reading&nbsp;</div><div>&nbsp;</div><div>Meter-no 212057258 – with current and previous consumption and reading dates (I therefore assume this is the new meter and the correct one)</div><div>&nbsp;</div><div>Please can you do a recon on our account from October 2021 (when the new meters where installed) to date and correct the over charged amount.</div><div>&nbsp;</div><div>Thank you</div><div>Taryn de Villiers</div> 6 3 29767 18 17 2 23 1 112 18 18
36692 11/27/2022 6:28:26 AM 11/27/2022 6:28:29 AM Refuse charge dispute Good day<div><br></div><div>Kindly advise why BCM account 10440109 located at 273 Patridge Place, Kaysers Beach is billed for refuse domestic.</div><div><br></div><div>This is an unoccupied vacant premisses and no refuse need to be collected at this point of time.</div> 23 3 29771 20 5 2 23 4 120 20
36690 11/27/2022 6:23:44 AM 11/27/2022 6:31:23 AM DUPLICATE CHARGE IN WATER Good Morning<div>&nbsp;</div><div>I have not been able to reactivate the online viewing of our monthly BCM account as I do not receive the OTP sms, so have not had a statement in a couple of months.&nbsp;</div><div>&nbsp;</div><div>It has come to my attention after receiving the last 2 months statements, that we have in fact been billed for 2 water meters since they installed the new meters months ago.&nbsp;</div><div>&nbsp;</div><div>Statement shows:</div><div>Meter-no 160206369 – always with an interim reading&nbsp;</div><div>&nbsp;</div><div>Meter-no 212057258 – with current and previous consumption and reading dates (I therefore assume this is the new meter and the correct one)</div><div>&nbsp;</div><div>Please can you do a recon on our account from October 2021 (when the new meters where installed) to date and correct the over charged amount.</div><div>&nbsp;</div><div>Thank you</div><div>Taryn de Villiers</div> 6 3 29767 18 17 2 23 1 112 18 18
36691 11/27/2022 6:23:06 AM 11/27/2022 6:23:08 AM Water query High water bill in July 2021, August 2021, September 2021, November 2021, January 2022, February 2022 and April 2022. 5 2 29769 34 77 34
972607 36689 11/27/2022 6:18:04 AM 11/27/2022 6:18:05 AM IVR call: balance Received call for balance for account 10386959 undefined 7 2 24639 78
972606 36688 11/27/2022 6:17:20 AM 11/27/2022 6:17:21 AM IVR call: balance Received call for balance for account 10219443 undefined 7 2 6413 78
972605 36687 11/27/2022 6:17:01 AM 11/27/2022 6:17:02 AM IVR call: balance Received call for balance for account 10386959 undefined 7 2 24639 78
972595 36686 11/27/2022 5:54:51 AM 11/27/2022 5:55:13 AM IVR call: statement Received call for statement for account 10298918 sent message: 31289 8 2 2764 79
972588 36685 11/27/2022 5:51:11 AM 11/27/2022 5:51:11 AM IVR call: balance Received call for balance for account 10235231 undefined 7 2 14112 78
972570 36684 11/27/2022 5:08:29 AM 11/27/2022 5:08:48 AM IVR call: statement Received call for statement for account 10072740 sent message: 31287 8 2 5881 79
972563 36683 11/27/2022 4:53:39 AM 11/27/2022 4:53:40 AM IVR call: balance Received call for balance for account 10027058 undefined 7 2 5963 78
972550 36682 11/26/2022 8:48:20 PM 11/26/2022 8:48:21 PM IVR call: balance Received call for balance for account 10362709 undefined 7 2 7512 78
972543 36681 11/26/2022 6:17:06 PM 11/26/2022 6:17:07 PM IVR call: balance Received call for balance for account 10385179 undefined 7 2 3964 78