Conversations

Total Items: 106116

EscalationLevel LatestCall LatestChat LatestSms LatestEmail LatestFax Campaign IsOpen Customer LatestTicket CreatedAt UpdatedAt Subject Description Priority Disposition ConversationType Parent Account OpenedBy AssignedTo Region Department QueryType SubQueryType Escalation EscalationCron History CreatedBy UpdatedBy Category Subcategory CreatedBy1 UpdatedBy1 ResolvedAt Thread ResolvedBy WasCreatedByCustomer HasIvrcall Creator Updator
979443 37711 12/1/2022 2:35:01 PM 12/1/2022 2:35:02 PM IVR call: balance Received call for balance for account 10440097 undefined 7 2 28313 78
979396 37708 12/1/2022 2:22:57 PM 12/1/2022 2:22:58 PM IVR call: balance Received call for balance for account 10112760 undefined 7 2 7306 78
979394 37707 12/1/2022 2:22:04 PM 12/1/2022 2:22:05 PM IVR call: balance Received call for balance for account 10407072 undefined 7 2 30005 78
979393 37706 12/1/2022 2:21:33 PM 12/1/2022 2:21:34 PM IVR call: balance Received call for balance for account 10439116 undefined 7 2 30006 78
979391 37705 12/1/2022 2:21:05 PM 12/1/2022 2:21:07 PM IVR call: balance Received call for balance for account 10407072 undefined 7 2 30005 78
37704 12/1/2022 2:10:09 PM 1/21/2023 6:20:03 AM SEWERAGE QUERY Consumer was back charge on Sewerage and she said she is using a Septic Tank, please correct the account<div><br></div><div><b>qrc response</b></div><div><b>information referred&nbsp;to internal department for formal assessment, query under investigation</b></div> 30 3 30004 9 5 2 23 93 117 141707 9 11
979371 37703 12/1/2022 2:07:52 PM 12/1/2022 2:07:53 PM IVR call: balance Received call for balance for account 10007972 undefined 7 2 27701 78
979370 37702 12/1/2022 2:07:01 PM 12/1/2022 2:07:02 PM IVR call: balance Received call for balance for account 10015079 undefined 7 2 30003 78
979368 37701 12/1/2022 2:04:23 PM 12/1/2022 2:04:48 PM IVR call: statement Received call for statement for account 10021681 sent message: 31925 8 2 29924 79
979366 37700 12/1/2022 2:03:43 PM 12/1/2022 2:03:44 PM IVR call:? Received call for ? for account 10021681 29924
979359 37699 12/1/2022 1:59:42 PM 12/1/2022 1:59:43 PM IVR call: balance Received call for balance for account 10401989 undefined 7 2 3874 78
979354 37698 12/1/2022 1:56:57 PM 12/1/2022 1:56:58 PM IVR call: balance Received call for balance for account 10418038 undefined 7 2 7329 78
979350 37697 12/1/2022 1:54:30 PM 12/1/2022 1:54:54 PM IVR call: statement Received call for statement for account 10435842 sent message: 31924 8 2 29731 79
37694 12/1/2022 1:52:58 PM 12/1/2022 1:53:08 PM water query six months policy adjustment from 2021/11-2022-10 23 3 30002 144 15 3 23 1 101 778 778
979349 37696 12/1/2022 1:52:42 PM 12/1/2022 1:52:43 PM IVR call: balance Received call for balance for account 10345628 undefined 7 2 5156 78
979348 37695 12/1/2022 1:51:58 PM 12/1/2022 1:51:59 PM IVR call: balance Received call for balance for account 10331061 undefined 7 2 23218 78
979345 37693 12/1/2022 1:50:15 PM 12/1/2022 1:50:16 PM IVR call: balance Received call for balance for account 10331061 undefined 7 2 23218 78
979344 37692 12/1/2022 1:50:04 PM 12/1/2022 1:50:05 PM IVR call: balance Received call for balance for account 10354611 undefined 7 2 30001 78
37691 12/1/2022 1:45:43 PM 12/1/2022 1:45:46 PM LATE TERMINATION,HOUSE SOLD 5 MHTS AGO.WATER STILL ON ACC HOUSE SOLD 5 MHTS AGO,WATER STILL BEING BILLED TO PRE OWNER. 6 3 29999 21 15 2 23 1 50 21
979331 37690 12/1/2022 1:42:20 PM 12/1/2022 1:42:21 PM IVR call: balance Received call for balance for account 10241138 undefined 7 2 29998 78