Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 19970 | 12/2/2022 10:39:01 AM | 12/22/2022 10:02:44 AM | 6 month policy | QRC RESPONSE: 6 MONTH POLICY FOR 202009/202210<div>Journal processed on 02.12.22 pending authorization</div>Account adjusted with a 06 month policy (2022/10) on the new meter as well as reversal of charges on the previous meter<div><br><b>Journal Number</b>: [271116]</div><br/><b>Journal Amount</b>: [-R50,777.40] | 27 | 3 | 19641 | 10 | 15 | 2 | 23 | 1 | 101 | 12/22/2022 10:02:35 AM | 140655 | 3 | 10 | 3 | |||||||||||||||||||||||
| 980578 | 37823 | 12/2/2022 10:37:12 AM | 12/2/2022 10:37:35 AM | IVR call: statement | Received call for statement for account 10409904 sent message: 31990 | 8 | 2 | 7522 | 79 | ||||||||||||||||||||||||||||||||
| 980582 | 37822 | 12/2/2022 10:36:58 AM | 12/2/2022 10:36:59 AM | IVR call: balance | Received call for balance for account 10386943 undefined | 7 | 2 | 13312 | 78 | ||||||||||||||||||||||||||||||||
| 37816 | 12/2/2022 10:36:30 AM | 1/8/2023 6:24:45 AM | Interim water reading is too high | Interim water reading is too high. Been charged for too much water usage. Readings haven't been done since July 2022. We average 3 kl per month but been charged for 10 kl, then 15 kl and 15 kl over the last 3 months. Please adjust the account.<div><br></div><div><b>QRC RESPONSE: </b>Kindly check your December statement as your interims where automatically reversed.<br> <div><br></div><div><br></div></div> | 27 | 3 | 30031 | 17 | 2 | 23 | 1 | 111 | 1/8/2023 6:24:45 AM | 141354 | 15 | 3004 | 15 | ||||||||||||||||||||||||
| 980581 | 37820 | 12/2/2022 10:36:25 AM | 12/2/2022 10:36:26 AM | IVR call: balance | Received call for balance for account 10287460 undefined | 7 | 2 | 30032 | 78 | ||||||||||||||||||||||||||||||||
| 980577 | 37819 | 12/2/2022 10:35:41 AM | 12/2/2022 10:35:42 AM | IVR call:? | Received call for ? for account 10178097 | 8930 | |||||||||||||||||||||||||||||||||||
| 980571 | 37818 | 12/2/2022 10:33:01 AM | 12/2/2022 10:33:02 AM | IVR call: balance | Received call for balance for account 10391928 undefined | 7 | 2 | 7020 | 78 | ||||||||||||||||||||||||||||||||
| 980561 | 37817 | 12/2/2022 10:27:00 AM | 12/2/2022 10:27:00 AM | IVR call: balance | Received call for balance for account 10379191 undefined | 7 | 2 | 3920 | 78 | ||||||||||||||||||||||||||||||||
| 980545 | 37815 | 12/2/2022 10:17:57 AM | 12/2/2022 10:18:24 AM | IVR call: statement | Received call for statement for account 10280672 sent message: 31987 | 8 | 2 | 14716 | 79 | ||||||||||||||||||||||||||||||||
| 980540 | 37814 | 12/2/2022 10:14:31 AM | 12/2/2022 10:14:32 AM | IVR call: balance | Received call for balance for account 10356159 undefined | 7 | 2 | 24507 | 78 | ||||||||||||||||||||||||||||||||
| 980537 | 37813 | 12/2/2022 10:13:31 AM | 12/2/2022 10:13:31 AM | IVR call: balance | Received call for balance for account 10356159 undefined | 7 | 2 | 24507 | 78 | ||||||||||||||||||||||||||||||||
| 980523 | 37812 | 12/2/2022 10:04:42 AM | 12/2/2022 10:05:06 AM | IVR call: statement | Received call for statement for account 10085609 sent message: 31986 | 8 | 2 | 25013 | 79 | ||||||||||||||||||||||||||||||||
| 980515 | 37811 | 12/2/2022 9:59:23 AM | 12/2/2022 9:59:24 AM | IVR call: balance | Received call for balance for account 10026318 undefined | 7 | 2 | 27088 | 78 | ||||||||||||||||||||||||||||||||
| 980506 | 37809 | 12/2/2022 9:54:05 AM | 12/2/2022 9:54:06 AM | IVR call: balance | Received call for balance for account 10278670 undefined | 7 | 2 | 20673 | 78 | ||||||||||||||||||||||||||||||||
| 980504 | 37808 | 12/2/2022 9:53:11 AM | 12/2/2022 9:53:31 AM | IVR call: statement | Received call for statement for account 10066112 sent message: 31985 | 8 | 2 | 10049 | 79 | ||||||||||||||||||||||||||||||||
| 980500 | 37807 | 12/2/2022 9:52:12 AM | 12/2/2022 9:52:12 AM | IVR call: balance | Received call for balance for account 10066112 undefined | 7 | 2 | 10049 | 78 | ||||||||||||||||||||||||||||||||
| 980480 | 37806 | 12/2/2022 9:45:10 AM | 12/2/2022 9:45:31 AM | IVR call: meter-reading | Received call for meter-reading for account 10399174 Meter reading: [1846] Meter type: [water] | 10 | 2 | 16479 | 81 | ||||||||||||||||||||||||||||||||
| 980479 | 37805 | 12/2/2022 9:44:51 AM | 12/2/2022 9:45:11 AM | IVR call: statement | Received call for statement for account 10298385 sent message: 31984 | 8 | 2 | 30029 | 79 | ||||||||||||||||||||||||||||||||
| 980478 | 37804 | 12/2/2022 9:44:20 AM | 12/2/2022 9:44:21 AM | IVR call: balance | Received call for balance for account 10012503 undefined | 7 | 2 | 7492 | 78 | ||||||||||||||||||||||||||||||||
| 980472 | 37803 | 12/2/2022 9:40:18 AM | 12/2/2022 9:40:36 AM | IVR call: statement | Received call for statement for account 10441356 sent message: 31983 | 8 | 2 | 30028 | 79 |