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EscalationLevel
LatestCall
LatestChat
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Campaign
IsOpen
Customer
37816
LatestTicket
CreatedAt
12/2/2022 10:36:30 AM
UpdatedAt
1/8/2023 6:24:45 AM
Subject
Interim water reading is too high
Description
Interim water reading is too high. Been charged for too much water usage. Readings haven't been done since July 2022. We average 3 kl per month but been charged for 10 kl, then 15 kl and 15 kl over the last 3 months. Please adjust the account.<div><br></div><div><b>QRC RESPONSE: </b>Kindly check your December statement as your interims where automatically reversed.<br>&nbsp; <div><br></div><div><br></div></div>
Priority
Disposition
27
ConversationType
3
Parent
Account
30031
OpenedBy
AssignedTo
17
Region
2
Department
23
QueryType
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Escalation
EscalationCron
History
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UpdatedBy
Category
1
Subcategory
111
CreatedBy1
UpdatedBy1
ResolvedAt
1/8/2023 6:24:45 AM
Thread
141354
ResolvedBy
15
WasCreatedByCustomer
HasIvrcall
Creator
3004
Updator
15
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