Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 982265 | 37959 | 12/5/2022 8:03:32 AM | 12/5/2022 8:03:57 AM | IVR call: statement | Received call for statement for account 20156054 sent message: 32092 | 8 | 2 | 25923 | 79 | ||||||||||||||||||||||||||||||||
| 982263 | 37958 | 12/5/2022 8:02:32 AM | 12/5/2022 8:02:55 AM | IVR call: statement | Received call for statement for account 10253337 sent message: 32091 | 8 | 2 | 2901 | 79 | ||||||||||||||||||||||||||||||||
| 17044 | 12/5/2022 8:00:41 AM | 1/22/2023 7:57:42 AM | METER NO READ | PENDING WATER QUERY, METER NOT READ, METER NO 130041801<div><b><u>QRC RESPONSE</u></b>: 6 months policy adjustment done for 202111 period.</div><br/><b>Journal Number</b>: [528898] | 24 | 3 | 16450 | 210 | 15 | 3 | 23 | 1 | 101 | 141766 | 1516 | 6 | |||||||||||||||||||||||||
| 37956 | 12/5/2022 7:54:32 AM | 12/5/2022 7:55:30 AM | Transfer Water & Electricity charge | Please transfer Water & Electricity charge to the new owners account - 10439140 | 6 | 3 | 30061 | 146 | 5 | 2 | 23 | 2 | 114 | 140697 | 887 | 887 | |||||||||||||||||||||||||
| 982230 | 37957 | 12/5/2022 7:53:20 AM | 12/5/2022 7:53:41 AM | IVR call: statement | Received call for statement for account 10059409 sent message: 32084 | 8 | 2 | 15545 | 79 | ||||||||||||||||||||||||||||||||
| 982219 | 37955 | 12/5/2022 7:48:42 AM | 12/5/2022 7:48:43 AM | IVR call: balance | Received call for balance for account 10239740 undefined | 7 | 2 | 6868 | 78 | ||||||||||||||||||||||||||||||||
| 30307 | 12/5/2022 7:46:09 AM | 1/8/2023 6:36:29 AM | Water billing | Water Leak detected <div><i><u>QRC-Response</u></i>,plumber's letter received ,consumer to allow 90 days of consecutive reading that show a significant decrease in consumption, that will be used as an average when calculating necessary adjustment.</div> | 30 | 3 | 27820 | 17 | 2 | 23 | 1 | 96 | 141206 | 2657 | 11 | ||||||||||||||||||||||||||
| 37954 | 12/5/2022 7:38:30 AM | 1/21/2023 12:13:10 PM | Water leak | watyer leak fixed and reported, affidavit submitted | 23 | 3 | 30060 | 210 | 6 | 3 | 26 | 1 | 96 | 141747 | 1516 | 1516 | |||||||||||||||||||||||||
| 982184 | 37953 | 12/5/2022 7:34:07 AM | 12/5/2022 7:34:28 AM | IVR call: statement | Received call for statement for account 10174924 sent message: 32074 | 8 | 2 | 25424 | 79 | ||||||||||||||||||||||||||||||||
| 982171 | 37952 | 12/5/2022 7:32:06 AM | 12/5/2022 7:33:06 AM | IVR call: statement | Received call for statement for account 10174924 sent message: 32073 | 8 | 2 | 25424 | 79 | ||||||||||||||||||||||||||||||||
| 982167 | 37951 | 12/5/2022 7:20:46 AM | 12/5/2022 7:20:47 AM | IVR call: balance | Received call for balance for account 10284774 undefined | 7 | 2 | 4099 | 78 | ||||||||||||||||||||||||||||||||
| 982166 | 37950 | 12/5/2022 7:19:57 AM | 12/5/2022 7:19:58 AM | IVR call: balance | Received call for balance for account 10284774 undefined | 7 | 2 | 4099 | 78 | ||||||||||||||||||||||||||||||||
| 982165 | 37949 | 12/5/2022 7:17:43 AM | 12/5/2022 7:17:59 AM | IVR call: statement | Received call for statement for account 10439993 sent message: 32072 | 8 | 2 | 27783 | 79 | ||||||||||||||||||||||||||||||||
| 982162 | 37948 | 12/5/2022 7:10:06 AM | 12/5/2022 7:10:07 AM | IVR call: balance | Received call for balance for account 10387100 undefined | 7 | 2 | 30058 | 78 | ||||||||||||||||||||||||||||||||
| 982151 | 37947 | 12/5/2022 7:05:38 AM | 12/5/2022 7:05:39 AM | IVR call: balance | Received call for balance for account 10199959 undefined | 7 | 2 | 10522 | 78 | ||||||||||||||||||||||||||||||||
| 982087 | 37945 | 12/5/2022 6:34:38 AM | 12/5/2022 6:34:40 AM | IVR call: balance | Received call for balance for account 10110845 undefined | 7 | 2 | 28914 | 78 | ||||||||||||||||||||||||||||||||
| 37944 | 12/5/2022 6:29:55 AM | 1/8/2023 9:12:42 AM | REFUND | I WOULD LIKE TO FOLLOW UP ON REFUND.<div><b>QRC Response:</b></div><div><b>Query sent to Rates clearance fro the refund due.</b></div><div><b><br></b></div> | 27 | 3 | 7949 | 5 | 2 | 23 | 6 | 122 | 1/8/2023 9:12:41 AM | 140689 | 17 | 3011 | 17 | ||||||||||||||||||||||||
| 982048 | 37943 | 12/5/2022 6:08:41 AM | 12/5/2022 6:08:42 AM | IVR call: balance | Received call for balance for account 10431270 undefined | 7 | 2 | 13973 | 78 | ||||||||||||||||||||||||||||||||
| 982046 | 37942 | 12/5/2022 6:06:50 AM | 12/5/2022 6:06:51 AM | IVR call: balance | Received call for balance for account 10193948 undefined | 7 | 2 | 8417 | 78 | ||||||||||||||||||||||||||||||||
| 982034 | 37941 | 12/5/2022 5:58:53 AM | 12/5/2022 5:58:53 AM | IVR call:? | Received call for ? for account 10016606 | 4748 |