Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 20619 | 12/8/2022 10:43:00 AM | 12/8/2022 10:43:02 AM | WATER | THE REMOVAL READING OF THE OLD METER IS INCORRECT PLEASE SEE MACROCOMM. | 6 | 3 | 20407 | 114 | 17 | 2 | 23 | 1 | 111 | 201 | |||||||||||||||||||||||||||
| 986123 | 38285 | 12/8/2022 10:24:30 AM | 12/8/2022 10:24:51 AM | IVR call: statement | Received call for statement for account 10408486 sent message: 32411 | 8 | 2 | 30201 | 79 | ||||||||||||||||||||||||||||||||
| 986112 | 38284 | 12/8/2022 10:12:24 AM | 12/8/2022 10:12:24 AM | IVR call: balance | Received call for balance for account 10262036 undefined | 7 | 2 | 22614 | 78 | ||||||||||||||||||||||||||||||||
| 38124 | 12/8/2022 10:01:39 AM | 3/16/2023 10:49:51 AM | high water consumption | please see this acc as it was charging with interim for months and now there was a reading taken because the meter was changed then the consumption is high please split and rectify the acc | 6 | 3 | 27313 | 145 | 15 | 2 | 23 | 1 | 101 | 144335 | 780 | ||||||||||||||||||||||||||
| 986086 | 38283 | 12/8/2022 9:47:08 AM | 12/8/2022 9:47:09 AM | IVR call: balance | Received call for balance for account 10006767 undefined | 7 | 2 | 4542 | 78 | ||||||||||||||||||||||||||||||||
| 11712 | 12/8/2022 9:32:02 AM | 1/7/2023 7:03:30 AM | water meter reading | I have received the invoice for August, September ,October and November 2022 with water reading 30KL per month, which is completely wrong, my water usage is 20KL average per month for past 6 month. I have been paying more than what my usage. my water meter reading at 30 November is 629kl. I am requesting municipality to please rectify my account and charge me fairly, as I pay my account regularly and on time. Thank you Ashok Patel<div><br></div><div><b>QRC Response:</b></div><div>The account has been interim charged as from July 2022 ( At 30 kl) which will reverse with the January 2023 account run as readings have been obtained. Reading taken 20221214, reading 650 will be processed then interim's will reverse. interim charges are system automated and reverses once actual readings get processed.</div><div><div><br></div><div><br></div></div> | 27 | 3 | 1348 | 17 | 3 | 23 | 1 | 112 | 1/7/2023 7:03:30 AM | 141322 | 17 | 1674 | 17 | ||||||||||||||||||||||||
| 986051 | 38282 | 12/8/2022 9:31:11 AM | 12/8/2022 9:31:28 AM | IVR call: statement | Received call for statement for account 10418696 sent message: 32405 | 8 | 2 | 30200 | 79 | ||||||||||||||||||||||||||||||||
| 11712 | 12/8/2022 9:19:00 AM | 1/11/2023 2:25:23 PM | water meter reading | I have received the invoice for August, September ,October and November 2022 with water reading 3KL per month, which is completely wrong, my water usage is 30 Kilo Litre average per month for past 6 month. I thought that was an error but same happens in past invoices, water usage which would supposed to be average 30KL. I would rather be paying for interim 30kl water usage per month rather than municipality takes actual reading in future than I will be charged very high tariff, that would be very unfair to me that due to inconsistence belling process I will have to pay the high tariff for excess of 100kl. To avoid this, I am requesting municipality to please rectify my account and charge me fairly, as I pay my account regularly and on time. Note: I have been sending picture of water meter via WhatsApp to 072 583 9640 every month, see attached invoices and picture of latest water meter. I have been querying for water billing for past 24 months because of inconsistence billing due to lack of irregular water meter reading (not taken on monthly basis although there is device installed on meter for regular meter reading which is not effective).<div><br></div><div>QRC RESPONSE: Query under review </div><div>Thank you for the information we have submitted details to our billing department for updating.</div><div>Kindly allow 60 working days for updated progress. Any adjustments due will be assessed once the reading has been rectified.</div> | 23 | 3 | 10461 | 17 | 3 | 23 | 1 | 111 | 140844 | 1674 | 15 | ||||||||||||||||||||||||||
| 38281 | 12/8/2022 9:13:35 AM | 1/22/2023 6:45:04 AM | incorrect water readings. | Incorrect water readings.(18/10/2022-reading was 302. | 27 | 3 | 30199 | 21 | 17 | 2 | 23 | 1 | 111 | 1/22/2023 6:45:04 AM | 141762 | 15 | 21 | 15 | |||||||||||||||||||||||
| 986003 | 38280 | 12/8/2022 9:11:39 AM | 12/8/2022 9:12:00 AM | IVR call: statement | Received call for statement for account 10071165 sent message: 32399 | 8 | 2 | 13540 | 79 | ||||||||||||||||||||||||||||||||
| 985994 | 38279 | 12/8/2022 9:10:40 AM | 12/8/2022 9:11:00 AM | IVR call: statement | Received call for statement for account 10071139 sent message: 32398 | 8 | 2 | 13539 | 79 | ||||||||||||||||||||||||||||||||
| 985990 | 38278 | 12/8/2022 9:09:41 AM | 12/8/2022 9:10:01 AM | IVR call: statement | Received call for statement for account 10000925 sent message: 32397 | 8 | 2 | 19417 | 79 | ||||||||||||||||||||||||||||||||
| 985983 | 38277 | 12/8/2022 9:08:29 AM | 12/8/2022 9:08:49 AM | IVR call: statement | Received call for statement for account 10035360 sent message: 32396 | 8 | 2 | 13537 | 79 | ||||||||||||||||||||||||||||||||
| 985982 | 38276 | 12/8/2022 9:07:25 AM | 12/8/2022 9:07:50 AM | IVR call: statement | Received call for statement for account 10178493 sent message: 32395 | 8 | 2 | 13538 | 79 | ||||||||||||||||||||||||||||||||
| 985976 | 38275 | 12/8/2022 9:06:44 AM | 12/8/2022 9:06:45 AM | IVR call: balance | Received call for balance for account 10355440 undefined | 7 | 2 | 6986 | 78 | ||||||||||||||||||||||||||||||||
| 985977 | 38274 | 12/8/2022 9:06:18 AM | 12/8/2022 9:06:39 AM | IVR call: statement | Received call for statement for account 10012348 sent message: 32394 | 8 | 2 | 13541 | 79 | ||||||||||||||||||||||||||||||||
| 985970 | 38273 | 12/8/2022 9:05:06 AM | 12/8/2022 9:05:27 AM | IVR call: statement | Received call for statement for account 10012305 sent message: 32393 | 8 | 2 | 13857 | 79 | ||||||||||||||||||||||||||||||||
| 985969 | 38272 | 12/8/2022 9:03:55 AM | 12/8/2022 9:04:15 AM | IVR call: statement | Received call for statement for account 10144126 sent message: 32392 | 8 | 2 | 13542 | 79 | ||||||||||||||||||||||||||||||||
| 985963 | 38271 | 12/8/2022 9:02:44 AM | 12/8/2022 9:03:05 AM | IVR call: statement | Received call for statement for account 10012296 sent message: 32391 | 8 | 2 | 13543 | 79 | ||||||||||||||||||||||||||||||||
| 38269 | 12/8/2022 8:51:15 AM | 3/10/2023 9:05:08 AM | Tranfer to new owner as sold | Please refund me my rates etc that I overpaid in order to get my clearance certificate. Transfer took place on Monda<div>y 5th December 2022.</div><div><br></div><div><b>QRC Response :</b></div><div>Query reffered to rates department to transfer ownership from old account to new account.</div> | 27 | 3 | 2122 | 5 | 2 | 23 | 6 | 122 | 3/10/2023 9:05:08 AM | 141333 | 3 | 3025 | 3 |