Conversations

Total Items: 106116

EscalationLevel LatestCall LatestChat LatestSms LatestEmail LatestFax Campaign IsOpen Customer LatestTicket CreatedAt UpdatedAt Subject Description Priority Disposition ConversationType Parent Account OpenedBy AssignedTo Region Department QueryType SubQueryType Escalation EscalationCron History CreatedBy UpdatedBy Category Subcategory CreatedBy1 UpdatedBy1 ResolvedAt Thread ResolvedBy WasCreatedByCustomer HasIvrcall Creator Updator
991796 12/14/2022 9:09:12 AM 12/14/2022 9:09:13 AM IVR call:? Received call for ? for account undefined
991777 12/14/2022 9:00:24 AM 12/14/2022 9:00:25 AM IVR call:? Received call for ? for account undefined
991774 12/14/2022 8:59:03 AM 12/14/2022 8:59:04 AM IVR call:? Received call for ? for account undefined
991769 12/14/2022 8:58:26 AM 12/14/2022 8:58:26 AM IVR call:? Received call for ? for account undefined
991758 12/14/2022 8:54:49 AM 12/14/2022 8:54:50 AM IVR call:? Received call for ? for account undefined
991760 12/14/2022 8:54:30 AM 12/14/2022 8:54:30 AM IVR call:? Received call for ? for account undefined
991756 12/14/2022 8:53:50 AM 12/14/2022 8:53:50 AM IVR call:? Received call for ? for account undefined
991728 12/14/2022 8:39:01 AM 12/14/2022 8:39:01 AM IVR call:? Received call for ? for account undefined
991726 12/14/2022 8:38:15 AM 12/14/2022 8:38:16 AM IVR call:? Received call for ? for account undefined
991724 12/14/2022 8:38:00 AM 12/14/2022 8:38:00 AM IVR call:? Received call for ? for account undefined
991721 12/14/2022 8:37:44 AM 12/14/2022 8:37:44 AM IVR call:? Received call for ? for account undefined
991717 12/14/2022 8:37:26 AM 12/14/2022 8:37:26 AM IVR call:? Received call for ? for account undefined
991718 12/14/2022 8:37:08 AM 12/14/2022 8:37:09 AM IVR call:? Received call for ? for account undefined
991716 12/14/2022 8:36:53 AM 12/14/2022 8:36:53 AM IVR call:? Received call for ? for account undefined
16219 12/14/2022 8:32:33 AM 12/14/2022 9:34:05 AM reference 44436 Ref 44436 says on the portal that the query is closed. Please reopen it as nothing has been corrected or sorted out in any way. this has been going on for over a year.. PLEASE help to sort it out. Thank you.<div><br></div><div>QRC RESPONSE: Duplicate Query Closed as it does not contain query information.</div><div>Please do not create new queries in reference to existing queries.</div><div>When logging a query, provide details of the actual query in order for agents to assess as queries are randomly allocated to various agents.</div> 27 3 15521 17 2 23 1 112 12/14/2022 9:34:05 AM 140926 3 644 3
38420 12/14/2022 8:30:43 AM 12/14/2022 8:30:46 AM 6 MONTHS POLICY IN WATER please assist on this acc as there was a change of meter now the water charge is too high and also please do the 6 moths policy&nbsp; 6 3 30250 145 15 2 23 1 101 780
991704 12/14/2022 8:29:10 AM 12/14/2022 8:29:10 AM IVR call:? Received call for ? for account undefined
991703 12/14/2022 8:28:57 AM 12/14/2022 8:28:58 AM IVR call:? Received call for ? for account undefined
991701 12/14/2022 8:28:28 AM 12/14/2022 8:28:29 AM IVR call:? Received call for ? for account undefined
16219 12/14/2022 8:28:19 AM 12/14/2022 9:34:36 AM ref 44436 Please refer to Reference 44436 Query Number 31101 My apologies the new meter number is 212081263. this query has not been sorted out . Mr Boucher knows about the correct meter number<div><br></div><div>QRC RESPONSE: Duplicate Query Closed as it does not contain query information.</div><div>Please do not create new queries in reference to existing queries.</div><div>When logging a query, provide details of the actual query in order for agents to assess as queries are randomly allocated to various agents.</div> 27 3 15521 17 2 23 1 112 12/14/2022 9:34:36 AM 140927 3 644 3