Ref 44436 says on the portal that the query is closed.
Please reopen it as nothing has been corrected or sorted out in any way.
this has been going on for over a year.. PLEASE help to sort it out. Thank you.<div><br></div><div>QRC RESPONSE: Duplicate Query Closed as it does not contain query information.</div><div>Please do not create new queries in reference to existing queries.</div><div>When logging a query, provide details of the actual query in order for agents to assess as queries are randomly allocated to various agents.</div>