Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 47459 | 5/18/2023 1:26:32 PM | 5/18/2023 1:35:01 PM | water b/c of 7mths | 22/04/2023 consumer was b/c for 7 mths 126kl for 241days | 6 | 3 | 33212 | 25 | 15 | 2 | 23 | 1 | 101 | 25 | 25 | ||||||||||||||||||||||||||
| 1155561 | 47460 | 5/18/2023 1:25:27 PM | 5/18/2023 1:25:28 PM | IVR call: balance | Received call for balance for account 10113765 undefined | 7 | 2 | 1304 | 78 | ||||||||||||||||||||||||||||||||
| 1155525 | 47458 | 5/18/2023 1:06:26 PM | 5/18/2023 1:06:27 PM | IVR call: balance | Received call for balance for account 20418479 undefined | 7 | 2 | 22671 | 78 | ||||||||||||||||||||||||||||||||
| 1155441 | 47457 | 5/18/2023 12:27:10 PM | 5/18/2023 12:27:25 PM | IVR call: statement | Received call for statement for account 10383408 sent message: 42198 | 8 | 2 | 6715 | 79 | ||||||||||||||||||||||||||||||||
| 47456 | 5/18/2023 12:27:05 PM | 5/18/2023 12:30:53 PM | water | billing of 22/04/2023 consumer billed 250kl amounting to R12556.00 | 6 | 3 | 33211 | 25 | 17 | 2 | 23 | 1 | 111 | 25 | 25 | ||||||||||||||||||||||||||
| 1155422 | 47455 | 5/18/2023 12:14:05 PM | 5/18/2023 12:14:06 PM | IVR call: balance | Received call for balance for account 10443107 undefined | 7 | 2 | 31426 | 78 | ||||||||||||||||||||||||||||||||
| 1155418 | 47454 | 5/18/2023 12:09:36 PM | 5/18/2023 12:09:37 PM | IVR call: balance | Received call for balance for account 10441050 undefined | 7 | 2 | 31644 | 78 | ||||||||||||||||||||||||||||||||
| 1155416 | 47453 | 5/18/2023 12:08:09 PM | 5/18/2023 12:08:10 PM | IVR call: balance | Received call for balance for account 10357257 undefined | 7 | 2 | 10470 | 78 | ||||||||||||||||||||||||||||||||
| 1155403 | 47452 | 5/18/2023 11:55:58 AM | 5/18/2023 11:55:59 AM | IVR call: balance | Received call for balance for account 10357257 undefined | 7 | 2 | 10470 | 78 | ||||||||||||||||||||||||||||||||
| 47450 | 5/18/2023 11:49:45 AM | 5/18/2023 11:49:51 AM | SIX MONTHS POLICY | 2020/08/17 3 2082.000 1.00000 1647.000 C 2020/09/27 <div>2016/08/07 3 435.000 1.00000 5.000 C 2016/09/24</div> | 6 | 3 | 33208 | 89 | 15 | 4 | 23 | 1 | 101 | 187 | |||||||||||||||||||||||||||
| 1155386 | 47451 | 5/18/2023 11:49:04 AM | 5/18/2023 11:49:05 AM | IVR call: balance | Received call for balance for account 10352571 undefined | 7 | 2 | 33209 | 78 | ||||||||||||||||||||||||||||||||
| 1155349 | 47449 | 5/18/2023 11:34:14 AM | 5/18/2023 11:34:15 AM | IVR call: balance | Received call for balance for account 10263063 undefined | 7 | 2 | 6587 | 78 | ||||||||||||||||||||||||||||||||
| 47448 | 5/18/2023 11:31:10 AM | 5/18/2023 11:36:08 AM | WATER | SUBMITTED PLUMBERS LETTER FOR AFIXED LEAK AND PLEASE REMOVE DOG TAX CONSUMER HAD NO DOGS | 6 | 3 | 33207 | 114 | 17 | 2 | 23 | 1 | 96 | 201 | 201 | ||||||||||||||||||||||||||
| 1155331 | 47447 | 5/18/2023 11:26:52 AM | 5/18/2023 11:26:53 AM | IVR call: balance | Received call for balance for account 10009594 undefined | 7 | 2 | 3931 | 78 | ||||||||||||||||||||||||||||||||
| 1155328 | 47446 | 5/18/2023 11:25:49 AM | 5/18/2023 11:25:50 AM | IVR call: balance | Received call for balance for account 10436272 undefined | 7 | 2 | 23903 | 78 | ||||||||||||||||||||||||||||||||
| 1155314 | 47444 | 5/18/2023 11:19:45 AM | 5/18/2023 11:20:27 AM | IVR call: statement | Received call for statement for account 10264405 sent message: 42188 | 8 | 2 | 32181 | 79 | ||||||||||||||||||||||||||||||||
| 1155296 | 47442 | 5/18/2023 11:10:39 AM | 5/18/2023 11:10:41 AM | IVR call: balance | Received call for balance for account 10394849 undefined | 7 | 2 | 19365 | 78 | ||||||||||||||||||||||||||||||||
| 1155293 | 47441 | 5/18/2023 11:09:44 AM | 5/18/2023 11:09:45 AM | IVR call: balance | Received call for balance for account 10387404 undefined | 7 | 2 | 29378 | 78 | ||||||||||||||||||||||||||||||||
| 30091 | 5/18/2023 11:07:03 AM | 5/18/2023 11:07:06 AM | Water query | Water leak May 2023 discovered by plumber due to high water bill Please adjust my account accordingly including previous queries that have not been addressed | 23 | 3 | 27764 | 17 | 2 | 23 | 1 | 96 | 2647 | ||||||||||||||||||||||||||||
| 1155280 | 47440 | 5/18/2023 11:00:34 AM | 5/18/2023 11:00:35 AM | IVR call: balance | Received call for balance for account 10387390 undefined | 7 | 2 | 33204 | 78 |