Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1157057 | 47536 | 5/21/2023 8:23:57 AM | 5/21/2023 8:24:13 AM | IVR call: statement | Received call for statement for account 10241282 sent message: 42244 | 8 | 2 | 8575 | 79 | ||||||||||||||||||||||||||||||||
| 1157043 | 47535 | 5/21/2023 7:53:11 AM | 5/21/2023 7:53:12 AM | IVR call: balance | Received call for balance for account 10369145 undefined | 7 | 2 | 7071 | 78 | ||||||||||||||||||||||||||||||||
| 1156943 | 47534 | 5/21/2023 6:02:33 AM | 5/21/2023 6:02:34 AM | IVR call: balance | Received call for balance for account 10414545 undefined | 7 | 2 | 19163 | 78 | ||||||||||||||||||||||||||||||||
| 1156920 | 47533 | 5/21/2023 4:12:37 AM | 5/21/2023 4:12:56 AM | IVR call: statement | Received call for statement for account 10414681 sent message: 42242 | 8 | 2 | 33237 | 79 | ||||||||||||||||||||||||||||||||
| 1156918 | 47532 | 5/21/2023 3:58:47 AM | 5/21/2023 3:58:48 AM | IVR call: balance | Received call for balance for account 10057782 undefined | 7 | 2 | 10599 | 78 | ||||||||||||||||||||||||||||||||
| 1156917 | 47531 | 5/20/2023 10:54:54 PM | 5/20/2023 10:55:19 PM | IVR call: statement | Received call for statement for account 10362248 sent message: 42241 | 8 | 2 | 5507 | 79 | ||||||||||||||||||||||||||||||||
| 1156908 | 47530 | 5/20/2023 7:56:48 PM | 5/20/2023 7:56:49 PM | IVR call: balance | Received call for balance for account 10427319 undefined | 7 | 2 | 14138 | 78 | ||||||||||||||||||||||||||||||||
| 1156828 | 47529 | 5/20/2023 3:01:08 PM | 5/20/2023 3:01:10 PM | IVR call: balance | Received call for balance for account 10101220 undefined | 7 | 2 | 31530 | 78 | ||||||||||||||||||||||||||||||||
| 1156798 | 47528 | 5/20/2023 2:34:25 PM | 5/20/2023 2:34:26 PM | IVR call: balance | Received call for balance for account 10294829 undefined | 7 | 2 | 30659 | 78 | ||||||||||||||||||||||||||||||||
| 1156797 | 47527 | 5/20/2023 2:33:34 PM | 5/20/2023 2:33:35 PM | IVR call: balance | Received call for balance for account 10294829 undefined | 7 | 2 | 30659 | 78 | ||||||||||||||||||||||||||||||||
| 47526 | 5/20/2023 2:25:56 PM | 5/20/2023 2:25:59 PM | Water account | Account went from positive to negative been red flagged and have had no response | 23 | 3 | 33236 | 15 | 2 | 23 | 1 | 101 | 3398 | ||||||||||||||||||||||||||||
| 1156796 | 47525 | 5/20/2023 1:58:34 PM | 5/20/2023 1:58:35 PM | IVR call: balance | Received call for balance for account 10038337 undefined | 7 | 2 | 943 | 78 | ||||||||||||||||||||||||||||||||
| 1156734 | 47524 | 5/20/2023 12:28:29 PM | 5/20/2023 12:28:49 PM | IVR call: meter-reading | Received call for meter-reading for account 10108347 Meter reading: [0213] Meter type: [water] | 10 | 2 | 9124 | 81 | ||||||||||||||||||||||||||||||||
| 1156731 | 47523 | 5/20/2023 12:27:15 PM | 5/20/2023 12:27:15 PM | IVR call:? | Received call for ? for account 10108347 | 9124 | |||||||||||||||||||||||||||||||||||
| 1156727 | 47522 | 5/20/2023 12:19:33 PM | 5/20/2023 12:19:55 PM | IVR call: meter-reading | Received call for meter-reading for account 10414545 Meter reading: [10414545] Meter type: [electric] | 10 | 2 | 19163 | 81 | ||||||||||||||||||||||||||||||||
| 1156704 | 47521 | 5/20/2023 12:01:47 PM | 5/20/2023 12:01:48 PM | IVR call: balance | Received call for balance for account 10414545 undefined | 7 | 2 | 19163 | 78 | ||||||||||||||||||||||||||||||||
| 1156695 | 47520 | 5/20/2023 11:51:32 AM | 5/20/2023 11:51:33 AM | IVR call: balance | Received call for balance for account 10242897 undefined | 7 | 2 | 23059 | 78 | ||||||||||||||||||||||||||||||||
| 1156683 | 47519 | 5/20/2023 11:40:57 AM | 5/20/2023 11:40:58 AM | IVR call: balance | Received call for balance for account 10364866 undefined | 7 | 2 | 5598 | 78 | ||||||||||||||||||||||||||||||||
| 1156595 | 47518 | 5/20/2023 10:10:16 AM | 5/20/2023 10:10:18 AM | IVR call: balance | Received call for balance for account 10427765 undefined | 7 | 2 | 7988 | 78 | ||||||||||||||||||||||||||||||||
| 47517 | 5/20/2023 9:56:13 AM | 5/20/2023 9:56:16 AM | WATERWORKS REPAIRS | PLEASE SEE REPORT ON FRONTDESK | 23 | 3 | 33235 | 82 | 17 | 4 | 23 | 1 | 96 | 194 |