Details
Conversation
-
EscalationLevel
-
-
LatestCall
-
1156727
-
LatestChat
-
-
LatestSms
-
-
LatestEmail
-
-
LatestFax
-
-
Campaign
-
-
IsOpen
-
-
Customer
-
47522
-
LatestTicket
-
-
CreatedAt
-
5/20/2023 12:19:33 PM
-
UpdatedAt
-
5/20/2023 12:19:55 PM
-
Subject
-
IVR call: meter-reading
-
Description
-
Received call for meter-reading for account 10414545
Meter reading: [10414545]
Meter type: [electric]
-
Priority
-
-
Disposition
-
10
-
ConversationType
-
2
-
Parent
-
-
Account
-
19163
-
OpenedBy
-
-
AssignedTo
-
-
Region
-
-
Department
-
-
QueryType
-
-
SubQueryType
-
-
Escalation
-
-
EscalationCron
-
-
History
-
-
CreatedBy
-
-
UpdatedBy
-
-
Category
-
81
-
Subcategory
-
-
CreatedBy1
-
-
UpdatedBy1
-
-
ResolvedAt
-
-
Thread
-
-
ResolvedBy
-
-
WasCreatedByCustomer
-
-
HasIvrcall
-
-
Creator
-
-
Updator
-