Conversations

Total Items: 106116

EscalationLevel LatestCall LatestChat LatestSms LatestEmail LatestFax Campaign IsOpen Customer LatestTicket CreatedAt UpdatedAt Subject Description Priority Disposition ConversationType Parent Account OpenedBy AssignedTo Region Department QueryType SubQueryType Escalation EscalationCron History CreatedBy UpdatedBy Category Subcategory CreatedBy1 UpdatedBy1 ResolvedAt Thread ResolvedBy WasCreatedByCustomer HasIvrcall Creator Updator
1169615 49086 6/1/2023 3:19:47 PM 6/1/2023 3:19:48 PM IVR call: balance Received call for balance for account 10345725 undefined 7 2 2336 78
1169614 49085 6/1/2023 3:19:10 PM 6/1/2023 3:19:11 PM IVR call: balance Received call for balance for account 10345345 undefined 7 2 33588 78
1169613 49084 6/1/2023 3:18:18 PM 6/1/2023 3:18:19 PM IVR call: balance Received call for balance for account 10438012 undefined 7 2 28268 78
1169610 49083 6/1/2023 3:14:29 PM 6/1/2023 3:14:30 PM IVR call: balance Received call for balance for account 10439937 undefined 7 2 30096 78
49081 6/1/2023 2:33:04 PM 6/1/2023 2:33:07 PM incorrect reading by bcm on the 13/3/23 account number 10298354 refers, bcm took incorrect water reading on the 13/3/23 of 1403 kl, when i checked on the 11/5/23 and recorded the reading, it was 1035 kl. I did go and report this at bcm queries counter in town, but today i received latest account, and it was not reversed and rectified, but instead i was charged with an interim of 57 kl .for the account payable on 15/6 2023. I declare a dispute so do not block my electricity until this matter is sorted. 23 3 5930 17 2 23 1 111 3448
1169534 49082 6/1/2023 2:19:44 PM 6/1/2023 2:19:45 PM IVR call: balance Received call for balance for account 10283875 undefined 7 2 27505 78
1169508 49080 6/1/2023 2:08:41 PM 6/1/2023 2:08:58 PM IVR call: statement Received call for statement for account 10052096 sent message: 43397 8 2 16506 79
1169503 49079 6/1/2023 2:06:53 PM 6/1/2023 2:07:04 PM IVR call: statement Received call for statement for account 10271888 sent message: 43396 8 2 16511 79
10822 6/1/2023 2:06:06 PM 6/1/2023 2:06:10 PM six months policy 2020/06/12 3 11607.000 1.00000 775.000 C 2020/07/25&nbsp;<div>2019/03/12 3 10832.000 1.00000 147.000 C 2019/04/27</div> 6 3 9567 89 15 4 23 1 101 187
1169473 49078 6/1/2023 1:54:48 PM 6/1/2023 1:55:04 PM IVR call: statement Received call for statement for account 10439865 sent message: 43393 8 2 33535 79
49077 6/1/2023 1:53:58 PM 6/1/2023 1:53:59 PM six months policy <b>2020/06/12 3 11607.000 1.00000 775.000 C 2020/07/25&nbsp;</b><div><b>2019/03/12 3 10832.000 1.00000 147.000 C 2019/04/27</b></div> 6 3 33587 89 15 4 23 1 101 187
1169459 49076 6/1/2023 1:51:23 PM 6/1/2023 1:51:24 PM IVR call: balance Received call for balance for account 10290901 undefined 7 2 23329 78
1169454 49075 6/1/2023 1:50:15 PM 6/1/2023 1:50:17 PM IVR call: balance Received call for balance for account 10021852 undefined 7 2 32178 78
1169450 49074 6/1/2023 1:49:28 PM 6/1/2023 1:49:29 PM IVR call: balance Received call for balance for account 10021852 undefined 7 2 32178 78
1169398 49073 6/1/2023 1:30:29 PM 6/1/2023 1:30:31 PM IVR call: balance Received call for balance for account 10176705 undefined 7 2 1627 78
1169389 49072 6/1/2023 1:27:10 PM 6/1/2023 1:27:11 PM IVR call: balance Received call for balance for account 10028212 undefined 7 2 6454 78
1169370 49071 6/1/2023 1:19:38 PM 6/1/2023 1:20:06 PM IVR call: statement Received call for statement for account 10444147 sent message: 43386 8 2 33581 79
1169367 49070 6/1/2023 1:18:37 PM 6/1/2023 1:18:38 PM IVR call: balance Received call for balance for account 10291519 undefined 7 2 22473 78
1169349 49069 6/1/2023 1:11:13 PM 6/1/2023 1:12:04 PM IVR call: statement Received call for statement for account 10181572 sent message: 43385 8 2 24221 79
1169347 49068 6/1/2023 1:10:08 PM 6/1/2023 1:10:21 PM IVR call: statement Received call for statement for account 10353321 sent message: 43384 8 2 7533 79