Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 47694 | 5/23/2023 9:15:24 AM | 5/23/2023 9:15:26 AM | Water leak:Acc.nu.10008983. | From May 2022 till August 2022 the above account was high due to water leaks whereby plumbers was sourced to fix them up, a request to review the account is hereby made. | 23 | 3 | 1967 | 17 | 2 | 23 | 1 | 96 | 3405 | ||||||||||||||||||||||||||||
| 47544 | 5/23/2023 8:42:01 AM | 5/23/2023 8:42:05 AM | Water Meter 9103524290 | Dear Sir or Madam, on 10/9/2021 old water meter no. 9103524290 was removed, new water meter no. SN212010421 was fitted. Old water meter no. is still quoted on invoice. 15/11/2021 until 15/6/2022 I was charged an interim of 15.000 kl per month. 15/7/2022 unti 17/10/2022 an interim of 10.000 kl per month. Since 15/11/2022 I have been charged 15.000 kl per month. Attached please find a photo of the water reading for meter no. SN212010421 on 22/5/2023 of 0092,8553. A photo had already been sent for the reading on 2/11/2022 of 0069,4763 under the Query Ref. No. 83019 (submitted via phone call). According to my calculations this records a usage of 0023,3790 kl in the past 18 months, amounting to approximately 1,2988 kl per month. Could you please look into this matter and correct the readings accordingly. Please note that the mobile number under which Query Ref. No. 83019 was submitted is no longer active. Thank you. Kind regards L.D. Loppnow | 23 | 3 | 18577 | 17 | 2 | 23 | 1 | 111 | 3400 | ||||||||||||||||||||||||||||
| 1158758 | 47692 | 5/23/2023 8:29:46 AM | 5/23/2023 8:29:47 AM | IVR call: balance | Received call for balance for account 10424391 undefined | 7 | 2 | 5910 | 78 | ||||||||||||||||||||||||||||||||
| 1158754 | 47691 | 5/23/2023 8:26:34 AM | 5/23/2023 8:26:35 AM | IVR call: balance | Received call for balance for account 10436272 undefined | 7 | 2 | 23903 | 78 | ||||||||||||||||||||||||||||||||
| 1158752 | 47690 | 5/23/2023 8:25:45 AM | 5/23/2023 8:25:46 AM | IVR call: balance | Received call for balance for account 10436272 undefined | 7 | 2 | 23903 | 78 | ||||||||||||||||||||||||||||||||
| 14115 | 5/23/2023 8:16:59 AM | 5/23/2023 8:17:02 AM | Dog tax 2022 - 2023 | In June 2022 one dog euthanized In May 2023 another dog euthanized Please reduce the dog tax to ONE dog. Please pass credits for the 1 dog paid for 2022 and for 2 dogs paid for 2023 | 23 | 3 | 31051 | 5 | 2 | 23 | 11 | 73 | 406 | ||||||||||||||||||||||||||||
| 1158720 | 47689 | 5/23/2023 8:12:32 AM | 5/23/2023 8:12:33 AM | IVR call: balance | Received call for balance for account 10400295 undefined | 7 | 2 | 12217 | 78 | ||||||||||||||||||||||||||||||||
| 1158713 | 47688 | 5/23/2023 8:10:00 AM | 5/23/2023 8:10:16 AM | IVR call: meter-reading | Received call for meter-reading for account 10170380 Meter reading: [62570] Meter type: [water] | 10 | 2 | 2097 | 81 | ||||||||||||||||||||||||||||||||
| 1158705 | 47687 | 5/23/2023 8:06:52 AM | 5/23/2023 8:07:08 AM | IVR call: statement | Received call for statement for account 10400295 sent message: 42325 | 8 | 2 | 12217 | 79 | ||||||||||||||||||||||||||||||||
| 1158690 | 47686 | 5/23/2023 8:00:44 AM | 5/23/2023 8:01:03 AM | IVR call: statement | Received call for statement for account 10431471 sent message: 42324 | 8 | 2 | 9030 | 79 | ||||||||||||||||||||||||||||||||
| 1158689 | 47685 | 5/23/2023 7:59:36 AM | 5/23/2023 7:59:57 AM | IVR call: statement | Received call for statement for account 10405287 sent message: 42323 | 8 | 2 | 4761 | 79 | ||||||||||||||||||||||||||||||||
| 1158678 | 47684 | 5/23/2023 7:55:56 AM | 5/23/2023 7:56:13 AM | IVR call: statement | Received call for statement for account 10028294 sent message: 42322 | 8 | 2 | 33282 | 79 | ||||||||||||||||||||||||||||||||
| 1158646 | 47683 | 5/23/2023 7:48:32 AM | 5/23/2023 7:48:53 AM | IVR call: statement | Received call for statement for account 10377941 sent message: 42321 | 8 | 2 | 8340 | 79 | ||||||||||||||||||||||||||||||||
| 1158644 | 47682 | 5/23/2023 7:47:29 AM | 5/23/2023 7:47:48 AM | IVR call: statement | Received call for statement for account 10361945 sent message: 42320 | 8 | 2 | 23142 | 79 | ||||||||||||||||||||||||||||||||
| 1158615 | 47681 | 5/23/2023 7:34:16 AM | 5/23/2023 7:34:17 AM | IVR call: balance | Received call for balance for account 10266954 undefined | 7 | 2 | 33281 | 78 | ||||||||||||||||||||||||||||||||
| 1158609 | 47680 | 5/23/2023 7:32:11 AM | 5/23/2023 7:32:12 AM | IVR call: balance | Received call for balance for account 10266954 undefined | 7 | 2 | 33281 | 78 | ||||||||||||||||||||||||||||||||
| 1158608 | 47679 | 5/23/2023 7:30:41 AM | 5/23/2023 7:30:42 AM | IVR call: balance | Received call for balance for account 10266954 undefined | 7 | 2 | 33281 | 78 | ||||||||||||||||||||||||||||||||
| 1158591 | 47678 | 5/23/2023 7:27:26 AM | 5/23/2023 7:28:03 AM | IVR call: statement | Received call for statement for account 10435211 sent message: 42318 | 8 | 2 | 33280 | 79 | ||||||||||||||||||||||||||||||||
| 1158583 | 47677 | 5/23/2023 7:25:33 AM | 5/23/2023 7:25:36 AM | IVR call: balance | Received call for balance for account 10422606 undefined | 7 | 2 | 12204 | 78 | ||||||||||||||||||||||||||||||||
| 1158578 | 47676 | 5/23/2023 7:23:28 AM | 5/23/2023 7:23:29 AM | IVR call: balance | Received call for balance for account 10017211 undefined | 7 | 2 | 15305 | 78 |