Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 1013918 | 1/5/2023 11:23:43 AM | 1/5/2023 11:23:44 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 1013916 | 1/5/2023 11:22:35 AM | 1/5/2023 11:22:36 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 1013901 | 1/5/2023 11:18:53 AM | 1/5/2023 11:18:53 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 1013897 | 1/5/2023 11:18:12 AM | 1/5/2023 11:18:13 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 1013892 | 1/5/2023 11:17:41 AM | 1/5/2023 11:17:42 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 1013874 | 1/5/2023 11:13:55 AM | 1/5/2023 11:13:55 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 1013873 | 1/5/2023 11:13:11 AM | 1/5/2023 11:13:12 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 1013866 | 1/5/2023 11:11:49 AM | 1/5/2023 11:11:50 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 1013863 | 1/5/2023 11:10:46 AM | 1/5/2023 11:10:47 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 38526 | 1/5/2023 11:02:48 AM | 2/11/2023 9:28:27 AM | WATER | SUBMITTED PLUMBERS LETTER FOR A FIXED LEAK.<div>QRC Response :DATE 11/02/2023</div><div>Leak was fixed 12/2022 only one reading taken after the fixed leak Jan 2023 readings .</div><div>We need to monitor the account for two more readings to get the average and apply the leak rebate .</div><br/><b>Monitoring Reason</b>: [leak was fixed dec2023 we need readings for average] | 21 | 3 | 30357 | 114 | 17 | 2 | 23 | 1 | 96 | 201 | 12 | ||||||||||||||||||||||||||
| 1013820 | 1/5/2023 10:50:17 AM | 1/5/2023 10:50:18 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 1013813 | 1/5/2023 10:45:43 AM | 1/5/2023 10:45:44 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 1013796 | 1/5/2023 10:36:07 AM | 1/5/2023 10:36:08 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 1013786 | 1/5/2023 10:30:52 AM | 1/5/2023 10:30:52 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 38525 | 1/5/2023 10:30:23 AM | 1/5/2023 10:32:44 AM | INCORECT READING ACC - 10063337 | Please assist the reading that is reflecting on the system does not correspond with the consumer reading taken on the 05/01/2023. Water reading 210 meter no - SN200501350 WHERES THE SYSTEM SAYS THE READING TAKEN ON THE 02/12/2022 791. <div>The consumer is querying the water charged on the 23/12/2022 statement. Will attach the reading </div> | 6 | 3 | 30355 | 146 | 17 | 2 | 23 | 1 | 111 | 887 | 887 | ||||||||||||||||||||||||||
| 1013785 | 1/5/2023 10:29:21 AM | 1/5/2023 10:29:22 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 1013781 | 1/5/2023 10:28:23 AM | 1/5/2023 10:28:23 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 1013780 | 1/5/2023 10:27:47 AM | 1/5/2023 10:27:47 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 1013778 | 1/5/2023 10:27:01 AM | 1/5/2023 10:27:03 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 1013776 | 1/5/2023 10:26:10 AM | 1/5/2023 10:26:11 AM | IVR call:? | Received call for ? for account undefined |