Conversations

Total Items: 106116

EscalationLevel LatestCall LatestChat LatestSms LatestEmail LatestFax Campaign IsOpen Customer LatestTicket CreatedAt UpdatedAt Subject Description Priority Disposition ConversationType Parent Account OpenedBy AssignedTo Region Department QueryType SubQueryType Escalation EscalationCron History CreatedBy UpdatedBy Category Subcategory CreatedBy1 UpdatedBy1 ResolvedAt Thread ResolvedBy WasCreatedByCustomer HasIvrcall Creator Updator
1019154 1/10/2023 8:52:25 AM 1/10/2023 8:52:26 AM IVR call:? Received call for ? for account undefined
19221 1/10/2023 8:50:21 AM 1/20/2023 7:32:04 AM Water query Please assist with water charged Feb 2022 with discrepancy in the current reading date at the time<div><br></div><div>Consumer was charged for 1412 KL with current reading date being 2630 instead of 1250</div><div><br></div><div>please amend&nbsp;</div><div><b><u><i style="">QRC Response</i>&nbsp;, 2023/01/20</u></b>-Contacted the consumer to advise if there was any leak on the property ,but the contact number cant go through.</div><div><b>Query </b>also forwarded to billing department for inspection of readings and recording of consumption.</div> 23 3 18786 167 17 2 1 1 111 141652 893 230
1019140 1/10/2023 8:46:18 AM 1/10/2023 8:46:19 AM IVR call:? Received call for ? for account undefined
38568 1/10/2023 8:45:06 AM 2/11/2023 9:49:43 AM high water consumption queried in November statemet consumer fixed the leak and submitted&nbsp; see attachment<div><br></div><div>QRC RESPONSE: PHONED CONSUMER TO REQUEST LEAK LETTER, AS NOTHING ATTACHED TO THIS QUERY.</div><div>1 MONTH REQUIRED TO MONITOR AVERAGE CONSUMPTION FOR LEAK.</div><div>CONSUMER WILL SEND ME LEAK LETTER VIA EMAIL .</div><br/><b>Monitoring Reason</b>: [One more month needed to monitor consumption average for leak average.] 21 3 30401 150 17 2 23 1 96 142523 903 10
1019122 1/10/2023 8:42:11 AM 1/10/2023 8:42:12 AM IVR call:? Received call for ? for account undefined
1019121 1/10/2023 8:41:07 AM 1/10/2023 8:41:08 AM IVR call:? Received call for ? for account undefined
1019110 1/10/2023 8:38:46 AM 1/10/2023 8:38:46 AM IVR call:? Received call for ? for account undefined
1019111 1/10/2023 8:38:42 AM 1/10/2023 8:38:43 AM IVR call:? Received call for ? for account undefined
1019108 1/10/2023 8:37:51 AM 1/10/2023 8:37:52 AM IVR call:? Received call for ? for account undefined
1019105 1/10/2023 8:36:46 AM 1/10/2023 8:36:46 AM IVR call:? Received call for ? for account undefined
38567 1/10/2023 8:33:39 AM 2/27/2023 7:20:54 AM WATER PLEAE APPLY SIX MONTHS POLICY FOR THE PERIOD 2022/11/27.<div><br></div><div>QRC RESPONSE: 6 MONTH POLICY DUE FOR 202011/202210.</div><div>Investigate and Adjustment will be processed.</div><div><br></div><br/><b>Journal Number</b>: [753146]<br/><b>Journal Amount</b>: [-R6,316.41] 27 3 30400 114 15 2 23 1 101 2/27/2023 7:20:43 AM 142507 3 201 3
1019088 1/10/2023 8:33:07 AM 1/10/2023 8:33:07 AM IVR call:? Received call for ? for account undefined
1019085 1/10/2023 8:31:43 AM 1/10/2023 8:31:44 AM IVR call:? Received call for ? for account undefined
38566 1/10/2023 8:26:56 AM 1/10/2023 8:27:09 AM REFUSE QUERY Please assist in removing and reversing the refuse billing on account 10429510 Selkirk as this property is in Gonubie Green which does not have a refuse collection. 6 3 30399 18 5 2 23 4 120 18 18
1019065 1/10/2023 8:23:09 AM 1/10/2023 8:23:10 AM IVR call:? Received call for ? for account undefined
1019060 1/10/2023 8:22:17 AM 1/10/2023 8:22:18 AM IVR call:? Received call for ? for account undefined
38565 1/10/2023 8:20:30 AM 1/10/2023 10:04:52 AM Water Query Consumer fixed leak , please see attached&nbsp; 23 3 30398 144 17 3 23 1 96 778 56
1019054 1/10/2023 8:20:14 AM 1/10/2023 8:20:15 AM IVR call:? Received call for ? for account undefined
1019052 1/10/2023 8:19:53 AM 1/10/2023 8:19:54 AM IVR call:? Received call for ? for account undefined
1019051 1/10/2023 8:19:42 AM 1/10/2023 8:19:43 AM IVR call:? Received call for ? for account undefined