Conversations

Total Items: 106116

EscalationLevel LatestCall LatestChat LatestSms LatestEmail LatestFax Campaign IsOpen Customer LatestTicket CreatedAt UpdatedAt Subject Description Priority Disposition ConversationType Parent Account OpenedBy AssignedTo Region Department QueryType SubQueryType Escalation EscalationCron History CreatedBy UpdatedBy Category Subcategory CreatedBy1 UpdatedBy1 ResolvedAt Thread ResolvedBy WasCreatedByCustomer HasIvrcall Creator Updator
1020939 1/11/2023 8:49:54 AM 1/11/2023 8:49:55 AM IVR call:? Received call for ? for account undefined
1020931 1/11/2023 8:48:28 AM 1/11/2023 8:48:29 AM IVR call:? Received call for ? for account undefined
1020929 1/11/2023 8:48:10 AM 1/11/2023 8:48:12 AM IVR call:? Received call for ? for account undefined
38578 1/11/2023 8:44:40 AM 5/15/2023 8:27:06 AM SIX MONTHS POLICY & HC Please apply six months policy &amp; h/c for periods 202001 - 202101, total consumption 433<div><br></div><div>2021/01/26 3 1750.000 1.00000 433.000 C 2021/02/23&nbsp;</div><div>2020/01/24 0 1317.000 1.00000 C 2020/10/09 5668</div><div><b><u>QRC RESPONSE:</u></b></div><div>6 months policy&nbsp; adjustment for 20210223 period done</div><br><b>Journal Number</b>: [744134]<div><b><u>QRC RESPONSE:</u></b></div><div>an email sent to Rates department to confirm whether the account is business or domestic.</div> 24 3 30411 89 15 4 23 1 101 187 6
1020891 1/11/2023 8:41:54 AM 1/11/2023 8:41:56 AM IVR call:? Received call for ? for account undefined
1020885 1/11/2023 8:40:33 AM 1/11/2023 8:40:34 AM IVR call:? Received call for ? for account undefined
1020878 1/11/2023 8:39:11 AM 1/11/2023 8:39:12 AM IVR call:? Received call for ? for account undefined
1020872 1/11/2023 8:38:16 AM 1/11/2023 8:38:16 AM IVR call:? Received call for ? for account undefined
1020854 1/11/2023 8:32:05 AM 1/11/2023 8:32:06 AM IVR call:? Received call for ? for account undefined
1020853 1/11/2023 8:31:22 AM 1/11/2023 8:31:22 AM IVR call:? Received call for ? for account undefined
1020833 1/11/2023 8:27:07 AM 1/11/2023 8:27:07 AM IVR call:? Received call for ? for account undefined
1020818 1/11/2023 8:24:52 AM 1/11/2023 8:24:53 AM IVR call:? Received call for ? for account undefined
1020812 1/11/2023 8:23:56 AM 1/11/2023 8:23:57 AM IVR call:? Received call for ? for account undefined
1020811 1/11/2023 8:23:56 AM 1/11/2023 8:23:56 AM IVR call:? Received call for ? for account undefined
1020810 1/11/2023 8:23:20 AM 1/11/2023 8:23:22 AM IVR call:? Received call for ? for account undefined
1020807 1/11/2023 8:22:53 AM 1/11/2023 8:22:54 AM IVR call:? Received call for ? for account undefined
20629 1/11/2023 8:21:03 AM 4/15/2023 10:50:34 AM Burst Geyser Query Copper pipes were stolen and we had to replace the geyser etc and this was previously reported<div><b><u>QRC Response-2023/04/04</u></b></div><div>Plumber's letter received.</div><div>Date of repair 11th May 2021</div><div>Average after repairs =32kl.</div><div>Consumption 2021/01-2021/05=104 over four months ,therefore average =26kl which is Lower than the average after the date of repairs .Therefore the consumer does not qualify for the leak rebate.</div><div><u><b>QRC-Response 2023/04/13</b></u></div><div><b>Leak Letter received for plumbing repairs dated Dec 2020 for the stolen copper pipes.</b></div><div>The Water has been adjusted in terms of the policy adjustment (Inclusive of Vat and Interest WA)</div><b>Journal Number</b>: [240525] ,submitted for review and authorization.<br/><b>Journal Amount</b>: [-R27,101.23] 27 3 20431 17 2 23 1 96 4/15/2023 10:50:26 AM 145110 3 1579 3
1020797 1/11/2023 8:19:58 AM 1/11/2023 8:19:59 AM IVR call:? Received call for ? for account undefined
1020783 1/11/2023 8:14:15 AM 1/11/2023 8:14:15 AM IVR call:? Received call for ? for account undefined
1020780 1/11/2023 8:13:36 AM 1/11/2023 8:13:37 AM IVR call:? Received call for ? for account undefined