Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 38624 | 1/20/2023 12:57:35 PM | 1/20/2023 12:57:36 PM | Refuse query | Hi<div> Please remove and reverse the refuse billed on account 10334620 ID Louw as erf 2451 King William’s Town is grouped and valued with erf 2448 King William’s Town. The property is over two erven and all rates and services are billed on erf 2448 King William’s Town.<br></div><div><br></div><div>Please note that property has been sold and clearance has been requested.</div><div><br></div><div>Thanks</div><div>Barry</div> | 23 | 3 | 30457 | 20 | 5 | 3 | 23 | 4 | 120 | 20 | |||||||||||||||||||||||||||
| 1029429 | 1/20/2023 12:49:07 PM | 1/20/2023 12:49:07 PM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 1029428 | 1/20/2023 12:47:52 PM | 1/20/2023 12:47:52 PM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 1029393 | 1/20/2023 12:36:25 PM | 1/20/2023 12:36:25 PM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 1029358 | 1/20/2023 12:17:10 PM | 1/20/2023 12:17:11 PM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 1029333 | 1/20/2023 12:05:55 PM | 1/20/2023 12:05:55 PM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 1029328 | 1/20/2023 12:04:05 PM | 1/20/2023 12:04:06 PM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 1029326 | 1/20/2023 12:03:02 PM | 1/20/2023 12:03:03 PM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 1029320 | 1/20/2023 11:57:57 AM | 1/20/2023 11:57:58 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 16871 | 1/20/2023 11:54:19 AM | 1/20/2023 11:54:21 AM | excessive water usage | excessive water usage after new meter was fitted incorrectly | 23 | 3 | 19459 | 17 | 2 | 23 | 1 | 96 | 785 | ||||||||||||||||||||||||||||
| 38623 | 1/20/2023 11:45:43 AM | 1/20/2023 11:45:46 AM | water | water report submitted | 6 | 3 | 30456 | 110 | 17 | 2 | 23 | 1 | 96 | 205 | |||||||||||||||||||||||||||
| 16871 | 1/20/2023 11:37:35 AM | 1/20/2023 11:37:38 AM | old water meter still reflecting | old water meter no CRFK still been billed as well as new water meter | 23 | 3 | 20565 | 17 | 2 | 23 | 1 | 112 | 785 | ||||||||||||||||||||||||||||
| 16871 | 1/20/2023 11:37:27 AM | 1/20/2023 11:37:30 AM | old water meter still reflecting | old water meter no CRFK still been billed as well as new water meter | 23 | 3 | 20565 | 17 | 2 | 23 | 1 | 112 | 785 | ||||||||||||||||||||||||||||
| 1029286 | 1/20/2023 11:37:13 AM | 1/20/2023 11:37:13 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 16871 | 1/20/2023 11:34:24 AM | 1/20/2023 11:34:26 AM | incorrect water meters | meter 19013343 feeds 83 currie street and is billed to us which is incorrect | 23 | 3 | 20564 | 17 | 2 | 23 | 1 | 112 | 785 | ||||||||||||||||||||||||||||
| 16871 | 1/20/2023 11:34:19 AM | 1/20/2023 11:34:22 AM | incorrect water meters | meter 19013343 feeds 83 currie street and is billed to us which is incorrect | 23 | 3 | 20564 | 17 | 2 | 23 | 1 | 112 | 785 | ||||||||||||||||||||||||||||
| 38622 | 1/20/2023 11:26:23 AM | 1/25/2023 9:14:34 AM | Nov 2021 | <div>Letter of Dispute from consumer uploaded as reference</div><div><br></div><div>QRC RESPONSE: Under Review</div>Readings from Aug 2020 to Nov 2021 currently under review with Billing and Technical team.<div><br></div><div>QRC RESPONSE 2: </div><div>Consumer done a self meter test on 21 Jan 2023 which indicated a potential leak.</div><div>Waterworks inspected the premises on 25 Jan 2023 and found the meter turning at 0.400l/minute, indicating an internal leak. On investigation the leak could possibly be underground, and the owner was present. Current reading is 0810 on the 24/01/2023 and in line with system readings.</div><div>Consumer was advised on 25 Jan 2023 to appoint a plumber within 10 days of notification and to log a new query by uploading a signed copy of the plumbers letter for further assessment.</div><div>Current query logged therefore closed as the account will be re-assessed in line with a leak rebate once repairs have been completed and the monitoring process commences. </div><div>Mrs Dreye has been contacted and the above processed explained</div> | 27 | 3 | 30455 | 3 | 17 | 2 | 23 | 1 | 111 | 1/25/2023 9:14:33 AM | 141823 | 3 | 3 | 3 | |||||||||||||||||||||||
| 38621 | 1/20/2023 11:11:42 AM | 1/20/2023 11:21:09 AM | WATER QUERY | BURST PIPE, LEAKAGE REPAIRED AS PER PLUMBERS REPORT | 30 | 3 | 30454 | 140 | 3 | 1 | 96 | 238 | 238 | ||||||||||||||||||||||||||||
| 38620 | 1/20/2023 11:00:12 AM | 1/20/2023 11:00:14 AM | incorrect billing on water Dec 2022.Interm for a water.6 mhts policy | Incorrect billing on water,interm water readings(6 mhts policy) | 6 | 3 | 30453 | 21 | 15 | 2 | 23 | 1 | 101 | 21 | |||||||||||||||||||||||||||
| 1029221 | 1/20/2023 10:53:35 AM | 1/20/2023 10:53:36 AM | IVR call:? | Received call for ? for account undefined |