Conversations

Total Items: 106116

EscalationLevel LatestCall LatestChat LatestSms LatestEmail LatestFax Campaign IsOpen Customer LatestTicket CreatedAt UpdatedAt Subject Description Priority Disposition ConversationType Parent Account OpenedBy AssignedTo Region Department QueryType SubQueryType Escalation EscalationCron History CreatedBy UpdatedBy Category Subcategory CreatedBy1 UpdatedBy1 ResolvedAt Thread ResolvedBy WasCreatedByCustomer HasIvrcall Creator Updator
1059322 2/10/2023 10:06:53 AM 2/10/2023 10:06:54 AM IVR call:? Received call for ? for account undefined
38866 2/10/2023 10:06:08 AM 2/10/2023 10:06:44 AM WATER QUERY CONSUMER SUBMITTED PLUMBERS REPORT 6 3 30702 167 17 2 23 1 96 893 893
1059308 2/10/2023 10:01:57 AM 2/10/2023 10:01:58 AM IVR call:? Received call for ? for account undefined
1059293 2/10/2023 9:58:53 AM 2/10/2023 9:58:54 AM IVR call:? Received call for ? for account undefined
1059285 2/10/2023 9:56:26 AM 2/10/2023 9:56:26 AM IVR call:? Received call for ? for account undefined
1059279 2/10/2023 9:55:45 AM 2/10/2023 9:55:45 AM IVR call:? Received call for ? for account undefined
1059264 2/10/2023 9:47:53 AM 2/10/2023 9:47:53 AM IVR call:? Received call for ? for account undefined
1059262 2/10/2023 9:46:31 AM 2/10/2023 9:46:32 AM IVR call:? Received call for ? for account undefined
38865 2/10/2023 9:45:40 AM 2/10/2023 9:45:43 AM DOUBLE CHARGE FOR WATER please reverse the second charge for water there is 2 meters charging on this acc  6 3 30701 145 17 2 23 1 112 780
1059260 2/10/2023 9:45:29 AM 2/10/2023 9:45:30 AM IVR call:? Received call for ? for account undefined
38622 2/10/2023 9:33:42 AM 5/28/2023 10:18:07 AM Plumbers Letter Plumbers letters with date of repairs listed below has been uploaded:<div>April 2022</div><div>June 2022</div><div>Feb 2023</div><div><br></div>Waterworks information reports "stolen meter on the 27/02/2023 where meter 212080647 was stolen and replaced with meter 222059536, Ref.822945".<br><b>Monitoring Reason</b>: [Latest Repairs dated Feb 2023. To monitor 03 readings from March 2023] 21 3 30455 3 17 2 23 1 96 3 3
1059205 2/10/2023 9:11:44 AM 2/10/2023 9:11:44 AM IVR call:? Received call for ? for account undefined
38863 2/10/2023 9:08:33 AM 2/10/2023 9:12:21 AM WATER QUERY A billing error has occurred in our account. We kindly request your assistance in rectifying the matter.&nbsp;<div><br></div><div>The municipality parcially rectified this error on 24/09/2022 by a reversal of a portion of the over charged water usage.&nbsp;</div><div>We kindly request your assistance in rectifying the full amount.</div><div><br></div><div>attached are meter readings for your perusal</div><div><br></div><div>Also we have notice a "RECONNECTION FEE" of R483.00 billed on the 14/10/2022. What was this for as we had no services disconnected at anytime?</div> 6 3 30699 18 17 2 23 1 111 18 18
38864 2/10/2023 9:04:09 AM 2/10/2023 9:04:12 AM July 2022 Water Account July 2022 Water Account&nbsp;<div>2022/06/30 3 667.000 1.00000 317.000 C MR 2022/08/02 1968</div><div>2021/01/13 3 350.000 1.00000 24.000 C 018</div> 22 3 30700 207 15 4 23 1 101 1208
38862 2/10/2023 8:59:04 AM 2/10/2023 8:59:07 AM HIGH CONSUMPTION METER CHARGE INCORRECT 23 3 30698 89 17 4 23 1 112 187
1059158 2/10/2023 8:55:11 AM 2/10/2023 8:55:11 AM IVR call:? Received call for ? for account undefined
1059155 2/10/2023 8:54:06 AM 2/10/2023 8:54:07 AM IVR call:? Received call for ? for account undefined
1059153 2/10/2023 8:53:45 AM 2/10/2023 8:53:46 AM IVR call:? Received call for ? for account undefined
1059150 2/10/2023 8:53:14 AM 2/10/2023 8:53:15 AM IVR call:? Received call for ? for account undefined
1059148 2/10/2023 8:52:49 AM 2/10/2023 8:52:50 AM IVR call:? Received call for ? for account undefined