Conversations

Total Items: 106116

EscalationLevel LatestCall LatestChat LatestSms LatestEmail LatestFax Campaign IsOpen Customer LatestTicket CreatedAt UpdatedAt Subject Description Priority Disposition ConversationType Parent Account OpenedBy AssignedTo Region Department QueryType SubQueryType Escalation EscalationCron History CreatedBy UpdatedBy Category Subcategory CreatedBy1 UpdatedBy1 ResolvedAt Thread ResolvedBy WasCreatedByCustomer HasIvrcall Creator Updator
1060400 38923 2/11/2023 1:09:46 PM 2/11/2023 1:09:47 PM IVR call: balance Received call for balance for account 10271766 undefined 7 2 15701 78
1060377 38922 2/11/2023 12:52:52 PM 2/11/2023 12:52:53 PM IVR call: balance Received call for balance for account 10399172 undefined 7 2 5139 78
1060343 38921 2/11/2023 11:42:24 AM 2/11/2023 11:42:25 AM IVR call: balance Received call for balance for account 10424391 undefined 7 2 5910 78
1060310 38920 2/11/2023 11:21:56 AM 2/11/2023 11:21:57 AM IVR call: balance Received call for balance for account 10049160 undefined 7 2 11345 78
1060309 38919 2/11/2023 11:20:46 AM 2/11/2023 11:20:47 AM IVR call: balance Received call for balance for account 10049160 undefined 7 2 11345 78
38918 2/11/2023 10:48:16 AM 4/29/2023 8:02:26 AM CHANGE OF OWNERSHIP It has been 2 years since i sold this property, and you are still charging me for water, plus you never refunded me for rates and taxes which I paid before the house has been sold out.&nbsp;<div><br></div><div>Waiting for your reply</div><div>QRC RESPONSE :DATE 29/04/2023</div><div>BILLING TERMINATION 02/2021,TO TRANSFER WATER METER TO NEW ACCOUNT</div> 30 3 30746 18 5 2 23 6 122 18 12
38917 2/11/2023 10:37:11 AM 4/29/2023 9:14:36 AM CHANGE OF OWNERSHIP Good evening<div><br></div><div>Please be advised that Mrs DJ Nicholson, Account number 10367166 is no longer the registered keeper of the property, 37 Gonubie Gardens, Main Road, Gonubie, 5257</div><div><br></div><div>The above property was transferred to the new owners on the 03-10-2022. Please amend your records accordingly, invoice the new owner (as from 03-10-2022) and refund all prepaid monies paid prior to transfer date.</div><div><br></div><div>If you need further information regarding the above please get in touch by return email, shellcordukes@icloud.co.uk&nbsp;</div><div><br></div><div>Kind Regards</div><div>Michelle Cordukes</div><div><br></div><div>Daughter, DJ Nicholson</div><div>QRC RESPONSE :DATE 29/04/2023</div><div>Services Terminated ,Billing to adjust from date of registration 10/2022</div> 30 3 30744 18 5 2 23 6 122 18 12
38916 2/11/2023 10:31:17 AM 2/11/2023 10:31:36 AM WATER QUERY Good morning<div><br></div><div>Attached hereto water meter reading dated 3 Feb 2023 and BCM account.&nbsp;&nbsp;</div><div><br></div><div>This account is for a vacant piece of land and we get charged for interim water usage of 18Kl. As per the attached water meter reading, it stands at 0003 since we bought the piece of land in November 2021.</div><div><br></div><div>Can you kindly reverse all the interim charges for this account and kindly change your system to avoid these continuing charges every month? Your assistance would be greatly appreciated.</div><div><br></div><div>Warm Regards</div><div><br></div><div>Ronell Gehring</div><div><br></div><div>&nbsp;</div><div>&nbsp;+27 43 783 1222</div><div><br></div><div>&nbsp;</div><div>properties@novate.co.za</div><div><br></div><div>&nbsp;</div><div>www.novategroup.co.za</div><div><br></div><div>&nbsp;</div><div>Novate House, Triple Point,</div><div>St. Helena Road, Beacon Bay, 5241</div><div><span style="white-space:pre"> </span></div> 6 3 30742 18 17 2 23 1 111 18 18
38915 2/11/2023 10:00:13 AM 2/11/2023 10:00:24 AM WATER QUERY Good day last year we received an exorbitant account which I sent through for a query and up until today we still have had no joy and I have sent it to a few different emails with numerous queries, this is our current bill this month as you can see we paying monthly but have not attended to the large amount from last year please advise the way forward this matter needs to be sorted out&nbsp;<div>Regards&nbsp;</div><div>Samantha Wilken&nbsp;</div><div><br></div><div>On Fri, 26 Aug 2022, 13:33 Samantha Wilken, wrote:</div><div>Good day&nbsp;</div><div>I'm hoping you can PLEASE help or direct us in the right direction to try sort it out with exorbitant water billing. We a family of 5 and NO-ONE is home during the day, we stay out at Kaysers beach which has regular water outages as well and intermittently we run on our rainwater tanks therefore I CAN'T forsee us using so much water&nbsp;</div><div>Regards&nbsp;</div><div>Samantha Wilken&nbsp;</div><div>076 786 8131</div> 6 3 30741 18 17 2 23 1 111 18 18
35082 2/11/2023 9:44:31 AM 2/11/2023 9:44:39 AM WATER QUERY Good day,<div><br></div><div>Please find attached the water meter reading taken on the 17th of January as well as our Recon on the account.</div><div><br></div><div>Will you please urgently adjust our account as we have been overcharged for water.</div><div><br></div><div>Kind Regards,</div> 6 3 16777 18 17 4 23 1 111 18 18
38914 2/11/2023 9:41:43 AM 2/11/2023 9:41:51 AM ELECTRICITY QUERY Hi all<div><br></div><div>My January invoice still as interim readings on it for electricity even though I gave a smart meter installed. This is ridiculous that it takes months to rectify.</div><div><br></div><div>I am not paying this account until it is rectified to the correct amount.</div><div><br></div><div>I have tried registering for the query website and keep getting an error. I have tried multiple times to register. Image attached.</div><div><br></div><div>Please advise.</div><div><br></div><div>Regards</div><div><br></div><div>Pamela Hayward</div> 6 3 30739 18 5 2 23 2 112 18 18
38913 2/11/2023 9:35:55 AM 4/29/2023 9:37:57 AM CHANGE OF OWNERSHIP TO WHOM IT MAY CONCERN<div><br></div><div>I am receipt of yet another account for Mrs W J Donovan.&nbsp;&nbsp;</div><div>ACCOUNT NO: 10378568</div><div>ERF NO: ELM42835</div><div>ADDRESS: 43 WOODLAND MEWS, SMYTHLANDS ROAD, NAHOON VALLEY, EAST LONDON</div><div><br></div><div>Please be aware that Mrs Donovan sold this property in June of 2020 and vacated same in August 2020. The new registered owner took occupation of said property in August of 2020. All necessary documentation was in place. We now request that you stop this account with immediate effect, failing which we will have no alternative but to take further action against yourselves.</div><div><br></div><div>Please feel free to contact me on this email address should you have any queries.</div><div><br></div><div>Thank you.</div><div>QRC RESPONSE :DATE 29/04/2023</div><div>Billing to transfer water and adjust account as per registration date 08/2020</div> 30 3 30738 18 5 2 23 6 122 18 12
24601 2/11/2023 9:20:01 AM 4/2/2023 10:46:15 AM DOG TAX QUERY Good day. I did inform you last year that I no longer have dogs. PLEASE PLEASE credit me and cancel this off my account.<div>Thank you</div><div>Mr Steven Clifford</div><div><br></div><div>Note: This query is closed at three queries were opened under the same account number. Kindly refer to ref#69191</div> 27 3 26261 18 5 2 23 11 72 4/2/2023 10:46:12 AM 214 18 214
38911 2/11/2023 9:10:20 AM 4/29/2023 10:25:35 AM LATE TERMINATION Hi Colleagues<div><br></div><div>Kindly transfer water from account 10407473(MNYANGO) to account 10440645(MURULANA), the property was registered on the 29/08/2022. See below</div><div><br></div><div>Many thanks</div><div>Sanda</div><div>QRC RESPONSE :DATE 29/04/2023</div><div>ACCOUNT TERMINATED</div> 27 3 30735 18 5 2 23 6 122 4/29/2023 10:25:34 AM 12 18 12
38910 2/11/2023 9:06:34 AM 2/11/2023 9:06:43 AM WATER QUERY . 8 Digit Municipal Account Number - 10416614<div>2. Nature of the Query - Neighbours meter added on to my account from september 2022. My meter is 212078515. Picture attached. Statements attached from August. You can see the incorrect meter 140102399 attached from september 2022 to my account. This meter belongs to my neighbour in our complex. Matter was reported to Nomaphelo at your BBay offices on 10 October 2022. Matter still not resolved.</div><div>3 Municipal Service/s under enquiry - Water meter. Neighbours meter added to my account from Sept 2022.&nbsp;</div><div>4. Desired Outcome - Remove the incorrect meter that was added on from September2022 and reverse the charges attached to this meter140102399</div><div>5. Name of Person who logged the Enquiry and Contact Telephone number - Edmond Nair 082 497 5372</div> 6 3 30733 18 17 2 23 1 112 18 18
38909 2/11/2023 9:02:36 AM 4/29/2023 10:38:56 AM CHANGE OF OWNERSHIP Good afternoon<div><br></div><div>This property was sold last year on the 30th August already and all the relevant documents handed in at your offices.</div><div>I followed up in October 2022 at your Beacon Bay offices and was assured that the account will be closed.</div><div>My account was more than R3200 in advance then.</div><div><br></div><div>It is now 6 months later and I am still receiving bills and so is the new owner of the house!!!</div><div><br></div><div>I need URGENT feedback on the closing of this account.</div><div><br></div><div><br></div><div>&nbsp;</div><div>Regards,</div><div>&nbsp; Madelein Erasmus</div><div>&nbsp; Cell 083 399 9080</div><div>QRC RESPONSE :DATE 29/04/2023</div><div>ACCOUNT TERMINATED</div><div><span style="white-space:pre"> </span></div> 27 3 30732 18 5 2 23 6 122 4/29/2023 10:38:56 AM 12 18 12
1060146 38908 2/11/2023 8:48:49 AM 2/11/2023 8:48:50 AM IVR call: balance Received call for balance for account 10411539 undefined 7 2 16331 78
1060136 38907 2/11/2023 8:43:58 AM 2/11/2023 8:44:14 AM IVR call: statement Received call for statement for account 10071165 sent message: 34975 8 2 13540 79
1060135 38906 2/11/2023 8:43:05 AM 2/11/2023 8:43:20 AM IVR call: statement Received call for statement for account 10071139 sent message: 34974 8 2 13539 79
1060134 38905 2/11/2023 8:42:59 AM 2/11/2023 8:43:00 AM IVR call: balance Received call for balance for account 10411539 undefined 7 2 16331 78