Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 0 | 32 | 5/26/2020 5:49:03 AM | 5/19/2022 7:51:12 AM | plumbers letter submitted - proof on may2020queries spreadsheet. | 5 | 31 | 16 | 23 | 16 | ||||||||||||||||||||||||||||||||
| 0 | 31 | 5/26/2020 5:49:02 AM | 5/19/2022 7:51:12 AM | plumbers letter submitted by consumer. | 5 | 30 | 16 | 23 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-03-23T08:08:00.337Z"}] | 16 | 173 | ||||||||||||||||||||||||||||||
| 0 | 30 | 5/26/2020 5:49:02 AM | 3/28/2022 6:35:04 AM | process 06 month policy | <div>QRC response: there is no water meter to process a 6 month policy, only rates charging on account.</div><div><br></div> | 27 | 3 | 29 | 5 | 5 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"2","un":"debbiecr","dt":"2021-10-21T13:33:44.772Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-11-13T06:52:51.324Z"}] | 1 | 101 | 6 | 3/28/2022 6:35:04 AM | 5 | 5 | 6 | |||||||||||||||||||
| 0 | 7921 | 29 | 5/26/2020 5:49:02 AM | 3/28/2022 7:10:22 AM | Water | high water consumption. | 6 | 2 | 32 | 3 | 1 | 1 | 44 | 1 | 44 | 32 | |||||||||||||||||||||||||
| 0 | 7005 | 28 | 5/26/2020 5:49:02 AM | 1/28/2022 10:21:11 AM | Water | High water consumption. | 6 | 2 | 32 | 3 | 1 | 44 | 1843 | [{"op":"R","uid":"12","un":"thembesas","dt":"2021-05-06T08:59:31.589Z"},{"op":"R","uid":"756","un":"nontandazos","dt":"2022-01-28T10:21:12.162Z"}] | 1 | 44 | 32 | 756 | |||||||||||||||||||||||
| 0 | 5641 | 27 | 5/26/2020 5:49:02 AM | 5/26/2020 9:50:39 AM | Balance Enquiry | 7 | 2 | 32 | 32 | 78 | 78 | 5/26/2020 9:50:39 AM | 32 | 32 | |||||||||||||||||||||||||||
| 0 | 5633 | 26 | 5/26/2020 5:49:02 AM | 5/26/2020 9:50:39 AM | Balance Enquiry | 7 | 2 | 32 | 32 | 78 | 78 | 5/26/2020 9:50:39 AM | 32 | 32 | |||||||||||||||||||||||||||
| 0 | 25 | 5/26/2020 5:49:02 AM | 3/28/2022 7:08:29 AM | Water | 6 | 2 | 39 | 1 | 1 | 39 | |||||||||||||||||||||||||||||||
| 0 | 24 | 5/26/2020 5:49:02 AM | 4/12/2022 9:43:30 AM | Water | 6 | 2 | 39 | 1 | 1 | 39 | |||||||||||||||||||||||||||||||
| 5/26/2020 5:49:02 AM | 5/26/2020 5:49:02 AM | Water | High water consumption. | ||||||||||||||||||||||||||||||||||||||
| 5/26/2020 5:49:02 AM | 5/26/2020 5:49:02 AM | Water | |||||||||||||||||||||||||||||||||||||||
| 5/26/2020 5:49:02 AM | 5/26/2020 5:49:02 AM | Water | |||||||||||||||||||||||||||||||||||||||
| 5/26/2020 5:49:02 AM | 5/26/2020 5:49:02 AM | Water | High water consumption/meter reading | ||||||||||||||||||||||||||||||||||||||
| 0 | 23 | 5/26/2020 5:49:02 AM | 5/26/2020 9:50:39 AM | <br/><b>Reconnection Reason</b>: [Account Paid] | 13 | 2 | 39 | 39 | 5/26/2020 9:50:39 AM | 39 | 39 | ||||||||||||||||||||||||||||||
| 0 | 1809 | 22 | 5/26/2020 5:49:02 AM | 5/26/2020 9:50:39 AM | Issue Reconnection | <br/><b>Reconnection Reason</b>: [Account Query Pending] | 13 | 2 | 32 | 32 | 84 | 84 | 5/26/2020 9:50:39 AM | 32 | 32 | ||||||||||||||||||||||||||
| 0 | 1809 | 21 | 5/26/2020 5:49:02 AM | 5/26/2020 9:50:39 AM | Issue Reconnection | <br/><b>Reconnection Reason</b>: [Account Paid] | 13 | 2 | 32 | 32 | 84 | 84 | 5/26/2020 9:50:39 AM | 32 | 32 | ||||||||||||||||||||||||||
| 0 | 1809 | 20 | 5/26/2020 5:49:02 AM | 3/28/2022 7:10:22 AM | Water | High water consumption | 6 | 2 | 32 | 3 | 1 | 1 | 48 | 1 | 48 | 32 | |||||||||||||||||||||||||
| 0 | 1809 | 19 | 5/26/2020 5:49:02 AM | 5/26/2020 9:50:39 AM | Issue Reconnection | <br/><b>Reconnection Reason</b>: [Account Paid] | 13 | 2 | 32 | 32 | 84 | 84 | 5/26/2020 9:50:39 AM | 32 | 32 | ||||||||||||||||||||||||||
| 0 | 1809 | 18 | 5/26/2020 5:49:02 AM | 5/26/2020 9:50:39 AM | Issue Reconnection | <br/><b>Reconnection Reason</b>: [Other] | 13 | 2 | 32 | 32 | 84 | 84 | 5/26/2020 9:50:39 AM | 32 | 32 | ||||||||||||||||||||||||||
| 0 | 17 | 5/26/2020 5:49:02 AM | 5/26/2020 9:50:39 AM | <br/><b>Reconnection Reason</b>: [Account Paid] | 13 | 2 | 39 | 39 | 5/26/2020 9:50:39 AM | 39 | 39 |