Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 0 | 525 | 9/11/2020 4:58:52 AM | 3/2/2022 7:53:56 AM | Log Query | <table border="0" cellpadding="0" cellspacing="0" width="668" style="border-collapse: collapse;width:501pt"><tbody><tr height="31" style="mso-height-source:userset;height:23.45pt"> <td height="31" class="xl65" width="668" style="height:23.45pt;width:501pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 755 | 34 | 34 | 4 | 23 | 1 | 67 | [{"op":"R","uid":"13","un":"unathig","dt":"2021-10-17T10:59:09.988Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-27T09:12:00.023Z"}] | 9 | 123 | 14 | 3/2/2022 7:53:56 AM | 34 | 34 | 14 | |||||||||||||||||||
| 0 | 524 | 9/10/2020 3:30:10 PM | 11/20/2022 5:47:03 AM | Log Query | CONSUMER REPORTING HIGH WATER CONSUMPTION AND ALSO REPORTED THAT HIS WATER METERS STOPCOCK IS DEFECTIVE AND ALOT OF WATER IS LEAKING FROM IT. THE CALL WAS HANDED OVER TO WATER WORKS <div><br></div><div>QRC RESPONSE: Query Closed</div><div>This is a technical matter that should be logged with the Waterworks Department. </div><div>Query may only be logged if a repair has been confirmed and a control number for repairs provided.</div><div>Account attracted stage 3 punitive tariffs on consumption that exceeded 20+kl during the water restriction period.</div> | 27 | 3 | 754 | 23 | 15 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-10-27T09:08:36.298Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-27T09:09:39.064Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-11-14T08:52:29.110Z"}] | 1 | 101 | 14 | 11/20/2022 5:43:15 AM | 3 | 23 | 3 | |||||||||||||||||||
| 0 | 131207 | 523 | 9/10/2020 2:15:43 PM | 2/24/2022 11:21:35 AM | Water Query | Consumer is complaining that he was charged excessive amount for the month of June, July and August <div>Journal Done</div><br><b>Six Month Policy :</b>Journal Number: [651315]<div><br></div><div><b>RESPONSE QRC</b>: Six Month Policy, Journal {651315}Authorized.</div> | 27 | 3 | 753 | 9 | 74 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"17","un":"cwayitak","dt":"2021-10-14T12:16:37.897Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-11-04T12:04:43.003Z"}] | 1 | 101 | 230 | 2/24/2022 11:21:35 AM | 172 | 9 | 230 | ||||||||||||||||||
| 0 | 522 | 9/10/2020 11:19:21 AM | 3/2/2022 7:53:56 AM | Log Query | <table border="0" cellpadding="0" cellspacing="0" width="668" style="border-collapse: collapse;width:501pt"><tbody><tr height="31" style="mso-height-source:userset;height:23.45pt"> <td height="31" class="xl65" width="668" style="height:23.45pt;width:501pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 752 | 34 | 34 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-10-27T09:07:29.667Z"}] | 9 | 123 | 14 | 3/2/2022 7:53:56 AM | 34 | 34 | 14 | |||||||||||||||||||
| 0 | 521 | 9/10/2020 10:03:55 AM | 3/2/2022 7:53:56 AM | Log Query | <table border="0" cellpadding="0" cellspacing="0" width="668" style="border-collapse: collapse;width:501pt"><tbody><tr height="31" style="mso-height-source:userset;height:23.45pt"> <td height="31" class="xl65" width="668" style="height:23.45pt;width:501pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 751 | 34 | 34 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"3","un":"fareezar","dt":"2021-08-10T13:57:44.372Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-27T09:05:55.554Z"}] | 9 | 123 | 14 | 3/2/2022 7:53:56 AM | 34 | 34 | 14 | |||||||||||||||||||
| 0 | 130701 | 520 | 9/10/2020 8:42:44 AM | 11/3/2021 7:30:07 AM | Log Query | <table border="0" cellpadding="0" cellspacing="0" width="668" style="border-collapse: collapse;width:501pt"><tbody><tr height="31" style="mso-height-source:userset;height:23.45pt"> <td height="31" class="xl65" width="668" style="height:23.45pt;width:501pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 27 | 3 | 750 | 33 | 33 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-10-27T09:04:28.461Z"},{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-11-03T07:30:01.944Z"}] | 9 | 123 | 11 | 11/3/2021 7:30:07 AM | 33 | 33 | 11 | ||||||||||||||||||
| 0 | 130605 | 519 | 9/10/2020 7:38:42 AM | 8/14/2021 8:14:22 AM | Meter Reading | <div>electricity readings updated ,latest July 2021.</div> | 27 | 3 | 749 | 32 | 32 | 2 | 23 | 2 | 44 | [{"op":"R","uid":"2","un":"debbiecr","dt":"2021-06-07T09:40:26.386Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-14T08:13:25.830Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-14T08:14:37.021Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-14T08:15:19.479Z"}] | 2 | 44 | 8/14/2021 8:14:22 AM | 32 | 32 | 12 | |||||||||||||||||||
| 0 | 130515 | 518 | 9/10/2020 6:55:16 AM | 11/14/2021 8:53:20 AM | Log Query | High water consumption.SIX MONTHS POLICY<div><br></div><div>interims reversed are more than actual charge.</div> | 27 | 3 | 748 | 32 | 32 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"2","un":"debbiecr","dt":"2021-06-07T09:39:33.157Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-27T09:03:06.014Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-11-14T08:50:39.535Z"}] | 1 | 101 | 13 | 11/14/2021 8:53:20 AM | 32 | 32 | 13 | ||||||||||||||||||
| 0 | 517 | 9/9/2020 11:16:45 AM | 3/2/2022 7:53:56 AM | Log Query | <table border="0" cellpadding="0" cellspacing="0" width="668" style="border-collapse: collapse;width:501pt"><tbody><tr height="31" style="mso-height-source:userset;height:23.45pt"> <td height="31" class="xl65" width="668" style="height:23.45pt;width:501pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 747 | 34 | 34 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-10-27T09:01:53.293Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-11-23T09:19:10.477Z"}] | 9 | 123 | 14 | 3/2/2022 7:53:56 AM | 34 | 34 | 14 | |||||||||||||||||||
| 0 | 516 | 9/9/2020 11:10:30 AM | 3/2/2022 7:53:56 AM | Log Query | <table border="0" cellpadding="0" cellspacing="0" width="668" style="border-collapse: collapse;width:501pt"><tbody><tr height="31" style="mso-height-source:userset;height:23.45pt"> <td height="31" class="xl65" width="668" style="height:23.45pt;width:501pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 746 | 34 | 34 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-10-27T08:59:57.712Z"}] | 9 | 123 | 14 | 3/2/2022 7:53:56 AM | 34 | 34 | 14 | |||||||||||||||||||
| 0 | 515 | 9/9/2020 11:06:32 AM | 3/2/2022 7:53:56 AM | Log Query | <table border="0" cellpadding="0" cellspacing="0" width="668" style="border-collapse: collapse;width:501pt"><tbody><tr height="31" style="mso-height-source:userset;height:23.45pt"> <td height="31" class="xl65" width="668" style="height:23.45pt;width:501pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 745 | 34 | 34 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-10-27T08:58:33.122Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-11-10T12:04:15.634Z"}] | 9 | 123 | 14 | 3/2/2022 7:53:56 AM | 34 | 34 | 14 | |||||||||||||||||||
| 0 | 514 | 9/9/2020 11:02:07 AM | 3/2/2022 7:53:56 AM | Log Query | six months policy applied | 27 | 3 | 744 | 34 | 34 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"12","un":"thembesas","dt":"2021-06-13T10:53:21.008Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-06-13T10:53:43.961Z"}] | 1 | 67 | 3/2/2022 7:53:56 AM | 34 | 34 | 12 | ||||||||||||||||||||
| 0 | 513 | 9/9/2020 10:36:11 AM | 3/2/2022 7:53:56 AM | Log Query | <table border="0" cellpadding="0" cellspacing="0" width="668" style="border-collapse: collapse;width:501pt"><tbody><tr height="31" style="mso-height-source:userset;height:23.45pt"> <td height="31" class="xl65" width="668" style="height:23.45pt;width:501pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 743 | 34 | 34 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-10-27T08:57:16.486Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-11-21T08:02:39.058Z"}] | 9 | 123 | 14 | 3/2/2022 7:53:56 AM | 34 | 34 | 14 | |||||||||||||||||||
| 0 | 512 | 9/9/2020 10:25:34 AM | 3/2/2022 7:53:56 AM | Log Query | <table border="0" cellpadding="0" cellspacing="0" width="668" style="border-collapse: collapse;width:501pt"><tbody><tr height="31" style="mso-height-source:userset;height:23.45pt"> <td height="31" class="xl65" width="668" style="height:23.45pt;width:501pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 742 | 34 | 34 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-10-27T08:55:52.865Z"}] | 9 | 123 | 14 | 3/2/2022 7:53:56 AM | 34 | 34 | 14 | |||||||||||||||||||
| 0 | 511 | 9/9/2020 10:21:52 AM | 3/2/2022 7:53:56 AM | Log Query | <table border="0" cellpadding="0" cellspacing="0" width="668" style="border-collapse: collapse;width:501pt"><tbody><tr height="31" style="mso-height-source:userset;height:23.45pt"> <td height="31" class="xl65" width="668" style="height:23.45pt;width:501pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 741 | 34 | 34 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-10-17T10:20:56.305Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-27T08:54:38.302Z"}] | 9 | 123 | 14 | 3/2/2022 7:53:56 AM | 34 | 34 | 14 | |||||||||||||||||||
| 0 | 510 | 9/9/2020 10:17:29 AM | 3/2/2022 7:53:56 AM | Log Query | <table border="0" cellpadding="0" cellspacing="0" width="668" style="border-collapse: collapse;width:501pt"><tbody><tr height="31" style="mso-height-source:userset;height:23.45pt"> <td height="31" class="xl65" width="668" style="height:23.45pt;width:501pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 740 | 34 | 34 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-10-27T08:53:21.863Z"}] | 9 | 123 | 14 | 3/2/2022 7:53:56 AM | 34 | 34 | 14 | |||||||||||||||||||
| 0 | 509 | 9/9/2020 10:12:55 AM | 3/2/2022 7:53:56 AM | Log Query | CONSUMPTION IS NORMAL ON ACCOUNT | 27 | 3 | 739 | 34 | 34 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-10-17T10:27:21.107Z"}] | 1 | 96 | 11 | 3/2/2022 7:53:56 AM | 34 | 34 | 11 | |||||||||||||||||||
| 0 | 508 | 9/9/2020 9:57:53 AM | 3/2/2022 7:53:56 AM | Log Query | <table border="0" cellpadding="0" cellspacing="0" width="668" style="border-collapse: collapse;width:501pt"><tbody><tr height="31" style="mso-height-source:userset;height:23.45pt"> <td height="31" class="xl65" width="668" style="height:23.45pt;width:501pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 738 | 34 | 34 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"12","un":"thembesas","dt":"2021-06-13T11:01:40.136Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-27T08:51:54.223Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-11-14T08:49:03.466Z"}] | 9 | 123 | 14 | 3/2/2022 7:53:56 AM | 34 | 34 | 14 | |||||||||||||||||||
| 0 | 507 | 9/9/2020 9:55:18 AM | 3/2/2022 7:53:56 AM | Log Query | <table border="0" cellpadding="0" cellspacing="0" width="668" style="border-collapse: collapse;width:501pt"><tbody><tr height="31" style="mso-height-source:userset;height:23.45pt"> <td height="31" class="xl65" width="668" style="height:23.45pt;width:501pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 737 | 34 | 34 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-10-27T08:50:19.856Z"}] | 9 | 123 | 14 | 3/2/2022 7:53:56 AM | 34 | 34 | 14 | |||||||||||||||||||
| 0 | 506 | 9/9/2020 9:11:56 AM | 3/2/2022 7:53:56 AM | Log Query | <table border="0" cellpadding="0" cellspacing="0" width="668" style="border-collapse: collapse;width:501pt"><tbody><tr height="31" style="mso-height-source:userset;height:23.45pt"> <td height="31" class="xl65" width="668" style="height:23.45pt;width:501pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 736 | 34 | 34 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-10-27T08:48:39.503Z"}] | 9 | 123 | 14 | 3/2/2022 7:53:56 AM | 34 | 34 | 14 |